Call 21112178893501291 2026-09-09 · Abdul Ansari · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 87% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Hook (supply/price signal)
Its grade is decreasing a lot in the market.
Qualify
Sir, I was asking if you have any requirement in steel, like in HR?
Summary
The agent introduced JSW One and used a falling price for HR steel as a hook. The agent then immediately asked if the customer had a requirement, skipping all discovery steps. The call ended before the customer could respond or any next steps could be established.
Coaching
After your hook, you must ask discovery questions to understand the customer's business before you ask if they have a requirement.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Its grade is decreasing a lot in the market. Agent led with a price signal as the hook, which is a valid supply-led opening. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions and went straight to asking for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I was asking if you have any requirement in steel, like in HR? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before any next steps could be discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.874 heavy | 11.8s | 1.7s | 34.5s | 7.4s | 274.6 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
हॅलो.
agent
2.7s
Hello.
हॅलो.
customer
3.4s
Hello.
हॅलो.
agent
4.0s
Hello, am I speaking with Balaji Enterprises, sir?
हॅलो, बालाजी एंटरप्राइजेस से बात कर रहे हैं सर?
customer
6.3s
Yes.
हां।
agent
7.0s
Greetings, this is Abdul speaking, sir, from JSW One.
नमस्कार, अब्दुल बात कर रहा हूं सर, JSW One से।
customer
9.6s
Yes, tell me.
हां, बोलिए।
agent
10.5s
Sir, I was asking if you have any requirement in steel, like in HR? Its grade is decreasing a lot in the market. So if you have any requirement now, you can take it in HR.
सर, ये पूछते थे requirement है क्या आपको steel में like HR में? इसका grade बहुत decrease कर रहा है market में। तो अभी कुछ requirement है तो आप ले सकते हैं HR में।