{
  "ucid": "21112178893501291",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 11:53:32",
  "end_time": "2026-09-09 11:54:20",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb189911023f68ec841b1d34c5108ba24.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 529,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893501291__DIAb189911023f68ec841b1d34c5108ba24.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.008,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello, am I speaking with Balaji Enterprises, sir?   (हॅलो, बालाजी एंटरप्राइजेस से बात कर रहे हैं सर?)\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Greetings, this is Abdul speaking, sir, from JSW One.   (नमस्कार, अब्दुल बात कर रहा हूं सर, JSW One से।)\n[10s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[11s] AGENT: Sir, I was asking if you have any requirement in steel, like in HR? Its grade is decreasing a lot in the market. So if you have any requirement now, you can take it in HR.   (सर, ये पूछते थे requirement है क्या आपको steel में like HR में? इसका grade बहुत decrease कर रहा है market में। तो अभी कुछ requirement है तो आप ले सकते हैं HR में।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your hook, you must ask discovery questions to understand the customer's business before you ask if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and used a falling price for HR steel as a hook. The agent then immediately asked if the customer had a requirement, skipping all discovery steps. The call ended before the customer could respond or any next steps could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Its grade is decreasing a lot in the market.\", \"comment\": \"Agent led with a price signal as the hook, which is a valid supply-led opening.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions and went straight to asking for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was asking if you have any requirement in steel, like in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any next steps could be discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your hook, you must ask discovery questions to understand the customer's business before you ask if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and used a falling price for HR steel as a hook. The agent then immediately asked if the customer had a requirement, skipping all discovery steps. The call ended before the customer could respond or any next steps could be established.\"}",
  "error": null,
  "latency_ms": 28250,
  "input_tokens": 2784,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:16:18",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.874,
  "agent_talk_sec": 11.8,
  "customer_talk_sec": 1.7,
  "dead_air_sec": 34.5,
  "longest_monologue_sec": 7.4,
  "agent_wpm": 274.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 54,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893501291",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.34,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893501291",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.74,
      "end_s": 3.14,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893501291",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.74,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893501291",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.9,
      "text_en": "Hello, am I speaking with Balaji Enterprises, sir?",
      "text_native": "हॅलो, बालाजी एंटरप्राइजेस से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178893501291",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.34,
      "end_s": 6.64,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178893501291",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.96,
      "end_s": 9.1,
      "text_en": "Greetings, this is Abdul speaking, sir, from JSW One.",
      "text_native": "नमस्कार, अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178893501291",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.64,
      "end_s": 10.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178893501291",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.54,
      "end_s": 17.9,
      "text_en": "Sir, I was asking if you have any requirement in steel, like in HR? Its grade is decreasing a lot in the market. So if you have any requirement now, you can take it in HR.",
      "text_native": "सर, ये पूछते थे requirement है क्या आपको steel में like HR में? इसका grade बहुत decrease कर रहा है market में। तो अभी कुछ requirement है तो आप ले सकते हैं HR में।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893501291",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak."
    },
    {
      "ucid": "21112178893501291",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Its grade is decreasing a lot in the market.",
      "comment": "Agent led with a price signal as the hook, which is a valid supply-led opening."
    },
    {
      "ucid": "21112178893501291",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178893501291",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178893501291",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I was asking if you have any requirement in steel, like in HR?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178893501291",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any next steps could be discussed or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}