{
  "ucid": "21112178893466761",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 11:47:47",
  "end_time": "2026-09-09 11:49:26",
  "duration_sec": 99,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf6b5c0b777d21cbdc714f4dd9b21daa6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 531,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178893466761__DIAf6b5c0b777d21cbdc714f4dd9b21daa6.mp3",
  "audio_bytes": 213192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 71.064,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो.)\n[6s] AGENT: Hello.   (हॅलो.)\n[7s] CUSTOMER: Hello.   (हॅलो.)\n[7s] AGENT: Sachin ji, this is Abdul speaking from JSW.   (सचिन जी, अब्दुल बात कर रहा हूं JSW से।)\n[10s] CUSTOMER: Yes, speak.   (हां, बोलिए।)\n[11s] AGENT: Sir, you had registered under the name Kalvari Industries.   (सर आपने रजिस्ट्रेशन किया था कलवरी इंडस्ट्रीज के नाम से।)\n[13s] CUSTOMER: Yes, I have done the registration.   (हां, केलेलं रजिस्ट्रेशन।)\n[14s] AGENT: Yes, yes.   (जी जी।)\n[15s] CUSTOMER: So its inquiry...   (तो उसकी इन्क्वायरी...)\n[15s] AGENT: And there is one more, Trimurti.   (और एक त्रिमूर्ती है।)\n[16s] CUSTOMER: The one I did was for one company. Actually, I need it for another company, Trimurti Bodybuilding.   (मेरा जो एक कंपनी का एक किया था। एक्चुअली मला त्रिमूर्ती बॉडीबिल्डिंग दुसरी कंपनी के लिए लगने वाला।)\n[20s] AGENT: No problem, I understood. Do you have any requirement right now, sir, in this?   (कोई दिक्कत नहीं, मैं समझ गया। अभी कुछ रिक्वायरमेंट है क्या सर आपको इसमें?)\n[23s] CUSTOMER: What?   (हैं?)\n[24s] AGENT: Is there any material requirement, sir?   (कुछ मटेरियल का रिक्वायरमेंट है क्या सर?)\n[26s] CUSTOMER: Yes, I had written that but it's not showing me anything else in it. The earlier app used to show it, in this one... I actually needed 304 grade SS plate, 2.5 mm.   (हां, वो लिखा था लेकिन और कोई उसमें मुझे दिखा नहीं रहा है। पहले जो ऍप था उसमें दिखा रहा था, इसमें कुछ... मुझे एक्चुअली 304 ग्रेड SS चाहिए थी प्लेट, 2.5 mm.)\n[32s] AGENT: SS?\n[32s] CUSTOMER: Yes, SS.   (हां, SS.)\n[33s] AGENT: Sir, currently we are not providing SS. Right now we are dealing in MS, okay? So right now sir, we cannot give SS, it's not available sir, okay?   (सर अभी हम लोग करंट में SS नहीं दे रहे। अभी हम लोग MS में डील कर रहे हैं, ठीक है? तो अभी सर हम लोग SS नहीं दे सकते, है ही नहीं रहा सर, ठीक है?)\n[38s] CUSTOMER: But JSW's SS is available, right?   (तो JSW का SS आता है ना?)\n[39s] AGENT: It is, but it has been stopped for now. We are not providing it right now. The material is not being manufactured right now for SS.   (आता है बट अभी बंद कर दिया है फिलहाल। अभी नहीं हम लोग प्रोवाइड कर रहे। माल बन ही नहीं रहा अभी SS का।)\n[43s] AGENT: Understood?   (समझे?)\n[44s] CUSTOMER: Because the requirement is for SS.   (क्योंकि SS ची रिक्वायरमेंट आहे।)\n[47s] AGENT: No problem sir, if it's available I will let you know, okay?   (कोई नहीं सर, होगा तो मैं बताऊंगा आपको, ठीक है?)\n[50s] CUSTOMER: Okay.   (ठीक है।)\n[51s] AGENT: Okay.   (ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Marathi\", \"English\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: The customer code-mixes heavily between Hindi and Marathi.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Instead of asking a general 'any requirement?', start by validating the specific product details from the customer's platform submission to anchor the conversation in products we can supply.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "304 grade SS plate",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "out_of_stock",
  "supply_details": "Agent states that SS production has been stopped for now: \"The material is not being manufactured right now for SS.\"",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, representing Trimurti Bodybuilding, inquired about a requirement for 304 grade Stainless Steel (SS) plate. The agent correctly informed the customer that JSW is not currently supplying SS as production has been temporarily stopped. The call concluded with the agent promising to follow up if SS becomes available again.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had registered under the name Kalvari Industries.\", \"comment\": \"Agent correctly referenced the customer's platform registration at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not attempt to read back or validate any specific product details, instead asking a generic 'any requirement?' question.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended after the initial product inquiry; no discovery questions were asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No price or timeline was provided as the requested material was unavailable.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, currently we are not providing SS. Right now we are dealing in MS, okay?\", \"comment\": \"Agent did not pitch other products after learning the customer's specific need could not be met.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of asking a general 'any requirement?', start by validating the specific product details from the customer's platform submission to anchor the conversation in products we can supply.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"304 grade SS plate\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Agent states that SS production has been stopped for now: \\\"The material is not being manufactured right now for SS.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, representing Trimurti Bodybuilding, inquired about a requirement for 304 grade Stainless Steel (SS) plate. The agent correctly informed the customer that JSW is not currently supplying SS as production has been temporarily stopped. The call concluded with the agent promising to follow up if SS becomes available again.\"}",
  "error": null,
  "latency_ms": 33519,
  "input_tokens": 3422,
  "output_tokens": 678,
  "created_at": "2026-09-25 11:16:26",
  "sentiment": "neutral",
  "sentiment_score": 0.138,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.518,
  "agent_talk_sec": 20.3,
  "customer_talk_sec": 18.9,
  "dead_air_sec": 59.8,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 339.9,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 12,
  "discovery_qs": 7,
  "words_agent": 115,
  "words_customer": 80,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893466761",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.58,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893466761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.33,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893466761",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.03,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893466761",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.47,
      "end_s": 9.3,
      "text_en": "Sachin ji, this is Abdul speaking from JSW.",
      "text_native": "सचिन जी, अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 10.17,
      "text_en": "Yes, speak.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.57,
      "end_s": 12.8,
      "text_en": "Sir, you had registered under the name Kalvari Industries.",
      "text_native": "सर आपने रजिस्ट्रेशन किया था कलवरी इंडस्ट्रीज के नाम से।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.8,
      "text_en": "Yes, I have done the registration.",
      "text_native": "हां, केलेलं रजिस्ट्रेशन।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 14.1,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.2,
      "text_en": "So its inquiry...",
      "text_native": "तो उसकी इन्क्वायरी..."
    },
    {
      "ucid": "21112178893466761",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 16.0,
      "text_en": "And there is one more, Trimurti.",
      "text_native": "और एक त्रिमूर्ती है।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 20.3,
      "text_en": "The one I did was for one company. Actually, I need it for another company, Trimurti Bodybuilding.",
      "text_native": "मेरा जो एक कंपनी का एक किया था। एक्चुअली मला त्रिमूर्ती बॉडीबिल्डिंग दुसरी कंपनी के लिए लगने वाला।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.3,
      "end_s": 22.9,
      "text_en": "No problem, I understood. Do you have any requirement right now, sir, in this?",
      "text_native": "कोई दिक्कत नहीं, मैं समझ गया। अभी कुछ रिक्वायरमेंट है क्या सर आपको इसमें?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 23.5,
      "text_en": "What?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.9,
      "end_s": 25.3,
      "text_en": "Is there any material requirement, sir?",
      "text_native": "कुछ मटेरियल का रिक्वायरमेंट है क्या सर?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.6,
      "end_s": 31.8,
      "text_en": "Yes, I had written that but it's not showing me anything else in it. The earlier app used to show it, in this one... I actually needed 304 grade SS plate, 2.5 mm.",
      "text_native": "हां, वो लिखा था लेकिन और कोई उसमें मुझे दिखा नहीं रहा है। पहले जो ऍप था उसमें दिखा रहा था, इसमें कुछ... मुझे एक्चुअली 304 ग्रेड SS चाहिए थी प्लेट, 2.5 mm."
    },
    {
      "ucid": "21112178893466761",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.1,
      "text_en": "SS?",
      "text_native": "SS?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 32.7,
      "text_en": "Yes, SS.",
      "text_native": "हां, SS."
    },
    {
      "ucid": "21112178893466761",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.7,
      "end_s": 37.3,
      "text_en": "Sir, currently we are not providing SS. Right now we are dealing in MS, okay? So right now sir, we cannot give SS, it's not available sir, okay?",
      "text_native": "सर अभी हम लोग करंट में SS नहीं दे रहे। अभी हम लोग MS में डील कर रहे हैं, ठीक है? तो अभी सर हम लोग SS नहीं दे सकते, है ही नहीं रहा सर, ठीक है?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.7,
      "end_s": 38.9,
      "text_en": "But JSW's SS is available, right?",
      "text_native": "तो JSW का SS आता है ना?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 42.6,
      "text_en": "It is, but it has been stopped for now. We are not providing it right now. The material is not being manufactured right now for SS.",
      "text_native": "आता है बट अभी बंद कर दिया है फिलहाल। अभी नहीं हम लोग प्रोवाइड कर रहे। माल बन ही नहीं रहा अभी SS का।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 20,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 43.6,
      "text_en": "Understood?",
      "text_native": "समझे?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 46.8,
      "text_en": "Because the requirement is for SS.",
      "text_native": "क्योंकि SS ची रिक्वायरमेंट आहे।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.1,
      "end_s": 48.9,
      "text_en": "No problem sir, if it's available I will let you know, okay?",
      "text_native": "कोई नहीं सर, होगा तो मैं बताऊंगा आपको, ठीक है?"
    },
    {
      "ucid": "21112178893466761",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 50.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178893466761",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.1,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893466761",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you had registered under the name Kalvari Industries.",
      "comment": "Agent correctly referenced the customer's platform registration at the start of the call."
    },
    {
      "ucid": "21112178893466761",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not attempt to read back or validate any specific product details, instead asking a generic 'any requirement?' question."
    },
    {
      "ucid": "21112178893466761",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended after the initial product inquiry; no discovery questions were asked."
    },
    {
      "ucid": "21112178893466761",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No price or timeline was provided as the requested material was unavailable."
    },
    {
      "ucid": "21112178893466761",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, currently we are not providing SS. Right now we are dealing in MS, okay?",
      "comment": "Agent did not pitch other products after learning the customer's specific need could not be met."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}