Call 21112178893331861 2026-09-09 · Ronak Mehta · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; agent immediately asked about requirements instead of leading with a price or availability benefit.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Only one of the six required discovery questions was attempted before the call ended.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 89% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any material requirement right now in HR steels or material for this month?
Summary
Agent called to ask about HR steel requirements. The customer stated they have no current need. The agent attempted one discovery question about the customer's business, but the call ended before an answer was given. No next steps were established.
Coaching
Ronak, you need to earn the right to ask questions by first asking for permission and then delivering a hook that gives the customer a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; agent immediately asked about requirements instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | what do you deal in? Only one of the six required discovery questions was attempted before the call ended. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was completed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any material requirement right now in HR steels or material for this month? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.89 heavy | 13.8s | 1.7s | 29.5s | 5.9s | 230.4 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello sir ji, good morning, Ronak Mehta speaking from JSW One.
हेलो सर जी गुड मॉर्निंग, रौनक मेहता बात कर रहा हूं JSW One से।
customer
4.5s
Yes?
हाँ?
customer
5.0s
From where?
कहाँ से?
agent
5.6s
I am speaking from JSW, sir. Do you have any material requirement right now in HR steels or material for this month?
JSW से बात कर रहा हूं सर। आपको अभी कुछ मटेरियल रिक्वायरमेंट है HR स्टील्स में या फिर में मटेरियल प्रॉपर मटेरियल महीने के लिए?
customer
11.8s
No, not right now, sir.
नहीं अभी नहीं है सर।
agent
13.2s
Meaning, what do you deal in? Your requirement for HR was visible before as well, but some transaction couldn't happen.
मतलब आप कौनसे में डील करते है? HR तो आपका पहले भी दिख रहा है बट कुछ ट्रांजैक्शन नहीं हो पाया था।