{
  "ucid": "21112178893331861",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 11:25:18",
  "end_time": "2026-09-09 11:26:03",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbd84fe999ba19d5b3df05941ca15ff30.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 533,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893331861__DIAbd84fe999ba19d5b3df05941ca15ff30.mp3",
  "audio_bytes": 77328,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.776,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello sir ji, good morning, Ronak Mehta speaking from JSW One.   (हेलो सर जी गुड मॉर्निंग, रौनक मेहता बात कर रहा हूं JSW One से।)\n[5s] CUSTOMER: Yes?   (हाँ?)\n[5s] CUSTOMER: From where?   (कहाँ से?)\n[6s] AGENT: I am speaking from JSW, sir. Do you have any material requirement right now in HR steels or material for this month?   (JSW से बात कर रहा हूं सर। आपको अभी कुछ मटेरियल रिक्वायरमेंट है HR स्टील्स में या फिर में मटेरियल प्रॉपर मटेरियल महीने के लिए?)\n[12s] CUSTOMER: No, not right now, sir.   (नहीं अभी नहीं है सर।)\n[13s] AGENT: Meaning, what do you deal in? Your requirement for HR was visible before as well, but some transaction couldn't happen.   (मतलब आप कौनसे में डील करते है? HR तो आपका पहले भी दिख रहा है बट कुछ ट्रांजैक्शन नहीं हो पाया था।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Ronak, you need to earn the right to ask questions by first asking for permission and then delivering a hook that gives the customer a reason to listen.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called to ask about HR steel requirements. The customer stated they have no current need. The agent attempted one discovery question about the customer's business, but the call ended before an answer was given. No next steps were established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; agent immediately asked about requirements instead of leading with a price or availability benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what do you deal in?\", \"comment\": \"Only one of the six required discovery questions was attempted before the call ended.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was completed.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any material requirement right now in HR steels or material for this month?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ronak, you need to earn the right to ask questions by first asking for permission and then delivering a hook that gives the customer a reason to listen.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called to ask about HR steel requirements. The customer stated they have no current need. The agent attempted one discovery question about the customer's business, but the call ended before an answer was given. No next steps were established.\"}",
  "error": null,
  "latency_ms": 28003,
  "input_tokens": 2765,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:16:32",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.89,
  "agent_talk_sec": 13.8,
  "customer_talk_sec": 1.7,
  "dead_air_sec": 29.5,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 230.4,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 53,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893331861",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.88,
      "end_s": 4.23,
      "text_en": "Hello sir ji, good morning, Ronak Mehta speaking from JSW One.",
      "text_native": "हेलो सर जी गुड मॉर्निंग, रौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178893331861",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.51,
      "end_s": 4.81,
      "text_en": "Yes?",
      "text_native": "हाँ?"
    },
    {
      "ucid": "21112178893331861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.03,
      "end_s": 5.43,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178893331861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.63,
      "end_s": 11.5,
      "text_en": "I am speaking from JSW, sir. Do you have any material requirement right now in HR steels or material for this month?",
      "text_native": "JSW से बात कर रहा हूं सर। आपको अभी कुछ मटेरियल रिक्वायरमेंट है HR स्टील्स में या फिर में मटेरियल प्रॉपर मटेरियल महीने के लिए?"
    },
    {
      "ucid": "21112178893331861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.81,
      "end_s": 12.84,
      "text_en": "No, not right now, sir.",
      "text_native": "नहीं अभी नहीं है सर।"
    },
    {
      "ucid": "21112178893331861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.24,
      "end_s": 17.84,
      "text_en": "Meaning, what do you deal in? Your requirement for HR was visible before as well, but some transaction couldn't happen.",
      "text_native": "मतलब आप कौनसे में डील करते है? HR तो आपका पहले भी दिख रहा है बट कुछ ट्रांजैक्शन नहीं हो पाया था।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893331861",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly into a question about requirements."
    },
    {
      "ucid": "21112178893331861",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; agent immediately asked about requirements instead of leading with a price or availability benefit."
    },
    {
      "ucid": "21112178893331861",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "what do you deal in?",
      "comment": "Only one of the six required discovery questions was attempted before the call ended."
    },
    {
      "ucid": "21112178893331861",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was completed."
    },
    {
      "ucid": "21112178893331861",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any material requirement right now in HR steels or material for this month?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178893331861",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step discussed or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}