Call 21112178893314111 2026-09-09 · ankit mistry · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some faint background speech at the very end of the recording, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the only information gathered (current supplier) was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier send_price_will_think
I used to get it locally, now I get it from the local MIU people.
If there is anything, I will let you know for sure, sir.
did well
Pitch (2-3 USPs)
AGENT: Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.
Summary
The agent contacted a previous lead to check for HR material requirements. The customer stated they source locally from another supplier. The agent countered by mentioning JSW's local stockyard in Ahmedabad but failed to conduct any discovery or establish a concrete next step, and the customer ended the call with a non-committal brush-off.
Coaching
You need to secure permission to speak at the start and then use a price or availability hook to create interest before asking discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | CUSTOMER: I used to get it locally, now I get it from the local MIU people. The agent did not ask any discovery questions; the only information gathered (current supplier) was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha. The agent pitched the local stockyard, which was directly relevant to the customer's statement about sourcing locally. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: do you currently have any requirement for HR for this month? The agent asked if a requirement exists but failed to capture any specific details (grade, qty, etc.) when the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Alright then, okay. The call ended without any committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I used to get it locally, now I get it from the local MIU people. |
Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha. |
| send_price_will_think | mishandled | If there is anything, I will let you know for sure, sir. |
Alright then, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.78 heavy | 25.1s | 7.1s | 41.8s | 8.4s | 294.0 | 0 | 8 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.4s
Hello, am I speaking with Kamlesh ji? Kamlesh Mali?
हॅलो, कमलेश जी बात कर रहे हैं? कमलेश माली?
customer
3.5s
Yes, yes.
जी, जी।
agent
4.2s
Kamlesh ji, good morning. I am Ankit Mishra calling from JSW Steel, Mumbai.
कमलेश जी, good morning. मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।
customer
7.9s
Yes.
जी।
agent
8.5s
Kamlesh ji, as we had spoken four months ago with regards to your requirement, I mean your business is regarding SU, MC, L houses, so do you currently have any requirement for HR for this month?
कमलेश जी, जैसे हमारी बात हुई थी चार महीने पहले with regards to your requirement, I mean आपका जो business है SU, MC, L houses के regarding, तो currently कुछ आपकी requirement वगेरा होगी HR में ये महीने के लिए?
customer
16.2s
I used to get it locally, now I get it from the local MIU people.
Local मिल जाता था, अभी तो local MIU वाले उनके पास मिल जाता है।
agent
19.5s
Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.
हां तो हमारा भी local में ही है। हमारा भी जो stockyard available है, वो Ahmedabad में ही available है, कणभा में।
customer
23.1s
Where? Where? In Kanbha?
कहां पे? कहां पे? कणभा में?
agent
24.3s
Yes.
हां।
agent
25.0s
In Dehgam we have our entire stockyard, in Changodar we have our depot, from there we stock all the material in our yard.
देहगाम में हमारा पूरा stockyard है, चांगोदर में हमारा depot है, वहां से हम सारा material हम या हमारे yard में stock करते हैं।
agent
29.8s
So you can get the material at a good price if, for example, you have a Jindal building, in that.
तो आपको अच्छे price में मिल जा सकती है material अगर जैसे अगर Jindal की building आपका होगा इसके अंदर।
customer
33.9s
If there is anything, I will let you know for sure, sir.
कुछ रहेगा तो बताएंगे साहब जी पक्का।
agent
36.2s
Alright then, okay.
चलो ठीक है, okay.