{
  "ucid": "21112178893314111",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 11:22:21",
  "end_time": "2026-09-09 11:23:35",
  "duration_sec": 74,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA90b00da2aff9e1db72460ac5425c2133.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 534,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893314111__DIA90b00da2aff9e1db72460ac5425c2133.mp3",
  "audio_bytes": 158760,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 52.92,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, am I speaking with Kamlesh ji? Kamlesh Mali?   (हॅलो, कमलेश जी बात कर रहे हैं? कमलेश माली?)\n[3s] CUSTOMER: Yes, yes.   (जी, जी।)\n[4s] AGENT: Kamlesh ji, good morning. I am Ankit Mishra calling from JSW Steel, Mumbai.   (कमलेश जी, good morning. मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।)\n[8s] CUSTOMER: Yes.   (जी।)\n[8s] AGENT: Kamlesh ji, as we had spoken four months ago with regards to your requirement, I mean your business is regarding SU, MC, L houses, so do you currently have any requirement for HR for this month?   (कमलेश जी, जैसे हमारी बात हुई थी चार महीने पहले with regards to your requirement, I mean आपका जो business है SU, MC, L houses के regarding, तो currently कुछ आपकी requirement वगेरा होगी HR में ये महीने के लिए?)\n[16s] CUSTOMER: I used to get it locally, now I get it from the local MIU people.   (Local मिल जाता था, अभी तो local MIU वाले उनके पास मिल जाता है।)\n[20s] AGENT: Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.   (हां तो हमारा भी local में ही है। हमारा भी जो stockyard available है, वो Ahmedabad में ही available है, कणभा में।)\n[23s] CUSTOMER: Where? Where? In Kanbha?   (कहां पे? कहां पे? कणभा में?)\n[24s] AGENT: Yes.   (हां।)\n[25s] AGENT: In Dehgam we have our entire stockyard, in Changodar we have our depot, from there we stock all the material in our yard.   (देहगाम में हमारा पूरा stockyard है, चांगोदर में हमारा depot है, वहां से हम सारा material हम या हमारे yard में stock करते हैं।)\n[30s] AGENT: So you can get the material at a good price if, for example, you have a Jindal building, in that.   (तो आपको अच्छे price में मिल जा सकती है material अगर जैसे अगर Jindal की building आपका होगा इसके अंदर।)\n[34s] CUSTOMER: If there is anything, I will let you know for sure, sir.   (कुछ रहेगा तो बताएंगे साहब जी पक्का।)\n[36s] AGENT: Alright then, okay.   (चलो ठीक है, okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some faint background speech at the very end of the recording, but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to secure permission to speak at the start and then use a price or availability hook to create interest before asking discovery questions.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a previous lead to check for HR material requirements. The customer stated they source locally from another supplier. The agent countered by mentioning JSW's local stockyard in Ahmedabad but failed to conduct any discovery or establish a concrete next step, and the customer ended the call with a non-committal brush-off.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"CUSTOMER: I used to get it locally, now I get it from the local MIU people.\", \"comment\": \"The agent did not ask any discovery questions; the only information gathered (current supplier) was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.\", \"comment\": \"The agent pitched the local stockyard, which was directly relevant to the customer's statement about sourcing locally.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: do you currently have any requirement for HR for this month?\", \"comment\": \"The agent asked if a requirement exists but failed to capture any specific details (grade, qty, etc.) when the customer deflected.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Alright then, okay.\", \"comment\": \"The call ended without any committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You need to secure permission to speak at the start and then use a price or availability hook to create interest before asking discovery questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I used to get it locally, now I get it from the local MIU people.\", \"response\": \"Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"If there is anything, I will let you know for sure, sir.\", \"response\": \"Alright then, okay.\"}], \"call_summary\": \"The agent contacted a previous lead to check for HR material requirements. The customer stated they source locally from another supplier. The agent countered by mentioning JSW's local stockyard in Ahmedabad but failed to conduct any discovery or establish a concrete next step, and the customer ended the call with a non-committal brush-off.\"}",
  "error": null,
  "latency_ms": 32184,
  "input_tokens": 3118,
  "output_tokens": 914,
  "created_at": "2026-09-25 11:16:38",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.78,
  "agent_talk_sec": 25.1,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 8.4,
  "agent_wpm": 294.0,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 123,
  "words_customer": 35,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893314111",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 0.97,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178893314111",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.37,
      "end_s": 3.3,
      "text_en": "Hello, am I speaking with Kamlesh ji? Kamlesh Mali?",
      "text_native": "हॅलो, कमलेश जी बात कर रहे हैं? कमलेश माली?"
    },
    {
      "ucid": "21112178893314111",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.45,
      "end_s": 3.88,
      "text_en": "Yes, yes.",
      "text_native": "जी, जी।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.25,
      "end_s": 7.5,
      "text_en": "Kamlesh ji, good morning. I am Ankit Mishra calling from JSW Steel, Mumbai.",
      "text_native": "कमलेश जी, good morning. मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.86,
      "end_s": 8.13,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 15.8,
      "text_en": "Kamlesh ji, as we had spoken four months ago with regards to your requirement, I mean your business is regarding SU, MC, L houses, so do you currently have any requirement for HR for this month?",
      "text_native": "कमलेश जी, जैसे हमारी बात हुई थी चार महीने पहले with regards to your requirement, I mean आपका जो business है SU, MC, L houses के regarding, तो currently कुछ आपकी requirement वगेरा होगी HR में ये महीने के लिए?"
    },
    {
      "ucid": "21112178893314111",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.24,
      "end_s": 19.27,
      "text_en": "I used to get it locally, now I get it from the local MIU people.",
      "text_native": "Local मिल जाता था, अभी तो local MIU वाले उनके पास मिल जाता है।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.53,
      "end_s": 23.0,
      "text_en": "Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.",
      "text_native": "हां तो हमारा भी local में ही है। हमारा भी जो stockyard available है, वो Ahmedabad में ही available है, कणभा में।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 24.2,
      "text_en": "Where? Where? In Kanbha?",
      "text_native": "कहां पे? कहां पे? कणभा में?"
    },
    {
      "ucid": "21112178893314111",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 24.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 29.5,
      "text_en": "In Dehgam we have our entire stockyard, in Changodar we have our depot, from there we stock all the material in our yard.",
      "text_native": "देहगाम में हमारा पूरा stockyard है, चांगोदर में हमारा depot है, वहां से हम सारा material हम या हमारे yard में stock करते हैं।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 33.5,
      "text_en": "So you can get the material at a good price if, for example, you have a Jindal building, in that.",
      "text_native": "तो आपको अच्छे price में मिल जा सकती है material अगर जैसे अगर Jindal की building आपका होगा इसके अंदर।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 12,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 35.8,
      "text_en": "If there is anything, I will let you know for sure, sir.",
      "text_native": "कुछ रहेगा तो बताएंगे साहब जी पक्का।"
    },
    {
      "ucid": "21112178893314111",
      "idx": 13,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 37.0,
      "text_en": "Alright then, okay.",
      "text_native": "चलो ठीक है, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178893314111",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "21112178893314111",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178893314111",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "CUSTOMER: I used to get it locally, now I get it from the local MIU people.",
      "comment": "The agent did not ask any discovery questions; the only information gathered (current supplier) was volunteered by the customer."
    },
    {
      "ucid": "21112178893314111",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha.",
      "comment": "The agent pitched the local stockyard, which was directly relevant to the customer's statement about sourcing locally."
    },
    {
      "ucid": "21112178893314111",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: do you currently have any requirement for HR for this month?",
      "comment": "The agent asked if a requirement exists but failed to capture any specific details (grade, qty, etc.) when the customer deflected."
    },
    {
      "ucid": "21112178893314111",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Alright then, okay.",
      "comment": "The call ended without any committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178893314111",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I used to get it locally, now I get it from the local MIU people.",
      "response": "Yes, so ours is also local only. The stockyard we have available is in Ahmedabad itself, in Kanbha."
    },
    {
      "ucid": "21112178893314111",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "If there is anything, I will let you know for sure, sir.",
      "response": "Alright then, okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}