Call 21112178893261951 2026-09-09 · ankit mistry · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Gujarati | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some light background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified themself but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 86% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
will you have any requirement for HR for this month?
Summary
The agent made a follow-up call to a known manufacturing customer. He skipped the hook and discovery, immediately asking for a requirement for HR material. The customer stated they had no need at the moment, and the agent ended the call without setting a firm next step.
Coaching
On every call, even with a known customer, you must still deliver a value hook and attempt discovery before asking for a requirement, otherwise the call has no purpose if the answer is 'no'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified themself but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | will you have any requirement for HR for this month? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive ("Let me know then") and did not establish a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.863 heavy | 18.2s | 2.9s | 26.9s | 11.5s | 224.2 | 0 | 5 | 3 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
હેલો.
agent
2.3s
Hello, is Hardik ji speaking? Hardik Joshi?
હેલો, હાર્દિકજી વાત કરે છે? હાર્દિક જોશી?
customer
4.6s
Hardik Gandhi.
હાર્દિક ગાંધી.
agent
5.4s
Oh so sorry. Hardik bhai good morning. I am Ankit Mistry calling from JSW. We had spoken two months ago. We have your business, Doshi Techno Gist.
ઓહ સો સોરી. હાર્દિકભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW માંથી. આપણી વાત થઈ હતી બે મહિના પહેલા. આપણે તમારું આજે બિઝનેસ છે દોશી ટેકનો જીસ્ટ માટે.
agent
13.0s
So now that the month has changed, will you have any requirement for HR for this month?
તો અત્યારે જેમ કે આપણો મહિનો ચેન્જ થયો છે, તો કઈ તમારી એનીથી રિક્વાયરમેન્ટ હશે HR માં આ મહિના માટે?
customer
17.8s
No, right now there is no requirement.
ના અત્યારે તો કોઈ રિક્વાયરમેન્ટ નથી.
agent
19.8s
Okay, so no requirement right now, right? Uh, okay, no problem. Let me know then. Okay?
અચ્છા અત્યારે કોઈ રિક્વાયરમેન્ટ નથી, રાઈટ? અ, ઠીક છે વાંધો નથી. હવે તમને કેજો. ઓકે?
agent
26.5s
Hello?
હેલો?