{
  "ucid": "21112178893261951",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 11:13:39",
  "end_time": "2026-09-09 11:14:27",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6c7e0f26a387ee64abf638cfdfae3a9b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 535,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178893261951__DIA6c7e0f26a387ee64abf638cfdfae3a9b.mp3",
  "audio_bytes": 108432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 36.144,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Hello, is Hardik ji speaking? Hardik Joshi?   (હેલો, હાર્દિકજી વાત કરે છે? હાર્દિક જોશી?)\n[5s] CUSTOMER: Hardik Gandhi.   (હાર્દિક ગાંધી.)\n[5s] AGENT: Oh so sorry. Hardik bhai good morning. I am Ankit Mistry calling from JSW. We had spoken two months ago. We have your business, Doshi Techno Gist.   (ઓહ સો સોરી. હાર્દિકભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW માંથી. આપણી વાત થઈ હતી બે મહિના પહેલા. આપણે તમારું આજે બિઝનેસ છે દોશી ટેકનો જીસ્ટ માટે.)\n[13s] AGENT: So now that the month has changed, will you have any requirement for HR for this month?   (તો અત્યારે જેમ કે આપણો મહિનો ચેન્જ થયો છે, તો કઈ તમારી એનીથી રિક્વાયરમેન્ટ હશે HR માં આ મહિના માટે?)\n[18s] CUSTOMER: No, right now there is no requirement.   (ના અત્યારે તો કોઈ રિક્વાયરમેન્ટ નથી.)\n[20s] AGENT: Okay, so no requirement right now, right? Uh, okay, no problem. Let me know then. Okay?   (અચ્છા અત્યારે કોઈ રિક્વાયરમેન્ટ નથી, રાઈટ? અ, ઠીક છે વાંધો નથી. હવે તમને કેજો. ઓકે?)\n[26s] AGENT: Hello?   (હેલો?)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some light background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "On every call, even with a known customer, you must still deliver a value hook and attempt discovery before asking for a requirement, otherwise the call has no purpose if the answer is 'no'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call to a known manufacturing customer. He skipped the hook and discovery, immediately asking for a requirement for HR material. The customer stated they had no need at the moment, and the agent ended the call without setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified themself but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"will you have any requirement for HR for this month?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closure was passive (\\\"Let me know then\\\") and did not establish a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"On every call, even with a known customer, you must still deliver a value hook and attempt discovery before asking for a requirement, otherwise the call has no purpose if the answer is 'no'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent made a follow-up call to a known manufacturing customer. He skipped the hook and discovery, immediately asking for a requirement for HR material. The customer stated they had no need at the moment, and the agent ended the call without setting a firm next step.\"}",
  "error": null,
  "latency_ms": 31848,
  "input_tokens": 2906,
  "output_tokens": 652,
  "created_at": "2026-09-25 11:16:39",
  "sentiment": "negative",
  "sentiment_score": -0.559,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.863,
  "agent_talk_sec": 18.2,
  "customer_talk_sec": 2.9,
  "dead_air_sec": 26.9,
  "longest_monologue_sec": 11.5,
  "agent_wpm": 224.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 3,
  "discovery_qs": 6,
  "words_agent": 68,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178893261951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.53,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178893261951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.29,
      "end_s": 4.24,
      "text_en": "Hello, is Hardik ji speaking? Hardik Joshi?",
      "text_native": "હેલો, હાર્દિકજી વાત કરે છે? હાર્દિક જોશી?"
    },
    {
      "ucid": "21112178893261951",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.28,
      "text_en": "Hardik Gandhi.",
      "text_native": "હાર્દિક ગાંધી."
    },
    {
      "ucid": "21112178893261951",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.38,
      "end_s": 12.58,
      "text_en": "Oh so sorry. Hardik bhai good morning. I am Ankit Mistry calling from JSW. We had spoken two months ago. We have your business, Doshi Techno Gist.",
      "text_native": "ઓહ સો સોરી. હાર્દિકભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW માંથી. આપણી વાત થઈ હતી બે મહિના પહેલા. આપણે તમારું આજે બિઝનેસ છે દોશી ટેકનો જીસ્ટ માટે."
    },
    {
      "ucid": "21112178893261951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 17.28,
      "text_en": "So now that the month has changed, will you have any requirement for HR for this month?",
      "text_native": "તો અત્યારે જેમ કે આપણો મહિનો ચેન્જ થયો છે, તો કઈ તમારી એનીથી રિક્વાયરમેન્ટ હશે HR માં આ મહિના માટે?"
    },
    {
      "ucid": "21112178893261951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.76,
      "end_s": 19.5,
      "text_en": "No, right now there is no requirement.",
      "text_native": "ના અત્યારે તો કોઈ રિક્વાયરમેન્ટ નથી."
    },
    {
      "ucid": "21112178893261951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 23.88,
      "text_en": "Okay, so no requirement right now, right? Uh, okay, no problem. Let me know then. Okay?",
      "text_native": "અચ્છા અત્યારે કોઈ રિક્વાયરમેન્ટ નથી, રાઈટ? અ, ઠીક છે વાંધો નથી. હવે તમને કેજો. ઓકે?"
    },
    {
      "ucid": "21112178893261951",
      "idx": 7,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.21,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893261951",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified themself but did not ask for permission to speak."
    },
    {
      "ucid": "21112178893261951",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178893261951",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178893261951",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178893261951",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "will you have any requirement for HR for this month?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178893261951",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closure was passive (\"Let me know then\") and did not establish a specific, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}