Call 21112178893250541 2026-09-09 · sudeeps · 2:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 35 turns, clean transcript (0% inaudible) | Marathi | 35 | supply_led (campaign_name:medium) |
Audio: clear: The agent appears to mistakenly introduce himself using the customer's name in the first turn, but the customer responds by confirming his own identity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm.
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +2/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent asked what the customer manufactures and about payment terms, and the product itself implies the end application, hitting 3 of 6 questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was limited to price and availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 2 objections
you did not answer:
credit price
Our payment terms are 30 days, but now it will depend on the rates you give.
What's the difference between the market rate and your rate, sir?
did well
Opener & permission
Mr. Patil, greetings, this is Sudip speaking from JSW One MSME.
Qualify
do you have any requirement for HR material now, sir?
Summary
The agent contacted a lead who manufactures cable trays and has a recurring monthly need for HR coils. The customer inquired about price for 1.6/1.8mm and mentioned their 30-day credit terms. The agent stated a 100% advance policy, quoted a price, and noted a stock issue for 1.6mm material. The call ended with the agent sending his number for the customer to call back when a requirement arises, without a firm next step.
Coaching
You jumped straight into qualifying and pricing without building value. Always follow the structure: open, deliver a hook, then run discovery to understand the customer's business before you discuss specific products or prices.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Mr. Patil, greetings, this is Sudip speaking from JSW One MSME. Agent greeted, used the customer's name, and identified the company, achieving the intent of a professional opening. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do we make? ... What are your payment terms, sir? Agent asked what the customer manufactures and about payment terms, and the product itself implies the end application, hitting 3 of 6 questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was limited to price and availability. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement for HR material now, sir? Agent asked if a current requirement exists and correctly determined there was none, though he did note a stock issue on a requested item. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately. The next step is weak and places the onus on the customer to call back, rather than securing a committed callback or quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | mishandled | Our payment terms are 30 days, but now it will depend on the rates you give. |
Our payment term is 100% advance against PI. |
| price | mishandled | What's the difference between the market rate and your rate, sir? |
Sir, our rates are totally dependent on your quantity. The more volume you give me, the better rate you will get. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.763 heavy | 99.7s | 30.9s | 35.4s | 44.0s | 187.2 | 0 | 18 | 17 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello. Hello. I am Mr. Patil from Jalaram Metals calling.
customer
3.5s
Yes, speaking.
हां बोल रहा हूं।
agent
4.2s
Mr. Patil, greetings, this is Sudip speaking from JSW One MSME.
पाटील साहेब नमस्कार, सुदीप बोलतोय JSW One MSME मधनं.
customer
6.5s
Tell me, sir.
बोला सर.
agent
7.2s
Your company was registered on our portal, sir. I had called regarding your steel purchase. Actually, I wanted to understand, do you have any requirement for HR material now, sir?
एक तुमची कंपनी रजिस्टर्ड झाली होती साहेब पोर्टलवर आपल्या, तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. एक्चुअली समजून घ्यायचं होतं आता काही HR मटेरियल मध्ये रिक्वायरमेंट आहे का सर आपल्याला?
customer
14.5s
1.8 to 2mm. 1.8 to 1. What is the rate for 1.8 and 1.6, sir?
1.8 to 2mm. 1.8 to 1. 1.8 and 1.6 चा रेट काय चालतोय रे सर?
agent
18.0s
Sir, now what, today's rates will go live at 11:30. Do you have an immediate requirement for 1.6, 1.8?
सर आता काय साडे अकरा वाजता आजचे रेट लाईव्ह होणार आहे. तुम्हाला हे इमिजेट रिक्वायरमेंट आहे का 1.6, 1.8 ची?
customer
21.5s
No, no, no. Actually, for us, it's like we need it every month.
नाही नाही नाही. एक्चुअली आम्हाला कसं आहे की दर महिन्याला लागतंय.
agent
24.5s
You need it every month. Okay.
दर महिन्याला लागतं. ओके.
customer
25.5s
It all depends on the order.
ते डिपेंड करतो ऑर्डरवर सगळी.
agent
26.5s
What are your payment terms, sir?
पेमेंट टर्म्स कसं असतं साहेब आपलं?
customer
28.0s
Our payment terms are 30 days, but now it will depend on the rates you give.
पेमेंट टर्म्स आमचं थर्टी डेज असतं पण आता आपण रेट कसे देता त्यावर डिपेंड असेल ते.
agent
31.0s
Our payment term is 100% advance against PI. Okay. I can tell you yesterday evening's rate. Our rate was 62 for 2.5 mm to 12 mm. For 1.6, consider a rate of 67,500 yesterday, ex-Taloja.
आपलं पेमेंट टर्म हंड्रेड पर्सेंट ऍडव्हान्स असतं अगेन्स्ट पीआय. ओके. मी तुम्हाला काल संध्याकाळचा रेट एक सांगू शकतो. आपलं सिक्सटी टू चा रेट होता अडीच एमएम ते बारा एमएमचा. 1.6 चा पकडा एक सिक्सटी सेवन फाइव हंड्रेडचा रेट होता काल, एक्स-तळोजा.
agent
39.5s
I'm talking about 1.6.
1.6 चा बोलतोय मी.
customer
40.5s
What was it for 1.8?
1.8 चं किती होतं?
agent
41.5s
For 1.8, add approximately 3.5 rupees. It would be 65, 66.
1.8 चं एक साधारणतः साडेतीन रुपये प्लस करा. सिक्सटी फाइव, सिक्सटी सिक्स असेल.
customer
44.5s
Sixty-five, sixty-six.
सिक्सटी फाइव, सिक्सटी सिक्स.
agent
46.0s
Hmm.
हम्म.
customer
46.5s
Okay. What's the difference between the market rate and your rate, sir?
ओके. मार्केट रेटबद्दल आपल्या रेटमध्ये किती फरक पडतो सर याच्यामध्ये?
agent
49.0s
Sir, our rates totally depend on your quantity. The more volume you give me, the better rate you will get. If you take approximately a 30-ton truckload, one full truckload, then you will get the best competitive price.
सर आमचे रेट आहे ना टोटली आपल्या क्वांटिटीवर डिपेंड करतं. तुम्ही मला जेवढा वॉल्युम देणार तेवढा तुम्हाला रेट चांगला भेटेल. एक साधारणतः तीस टनाचा ट्रक लोड जर घेतायेत ना तुम्ही, एक फुल ट्रक लोड, तर तुम्हाला सगळ्यात बेटर कॉम्पिटिटिव्ह प्राईस भेटेल.
customer
56.0s
Okay.
ओके.
agent
57.0s
Sir, for 1.6 we... Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm.
सर 1.6 आपण... थोडं एक मिनिटं, 1.6 चा जरा स्टॉकचा पण इश्यू आहे. 1.6 आणि 2mm चा.
customer
101.0s
I don't need much of 1.6. I need more of 1.8. 1.6...
1.6 मला जास्त नाही लागत. 1.8 च जास्त लागतं मला. 1.6...
agent
103.5s
I will take a proper inquiry in the system and then update you, if there is an immediate requirement. Otherwise, your...
मी प्रॉपर इन्क्वायरी सिस्टीममध्ये घेऊनच तुम्हाला अपडेट देईल, जर इमिजेट रिक्वायरमेंट असेल तर. नाहीतर मग तुमची...
customer
106.5s
Immediate requirement actually depends on my PO.
इमिजेट रिक्वायरमेंट एक्चुअली माझ्या पीओवर डिपेंड करतं ते.
customer
108.0s
It depends on the orders I will get.
मला जे ऑर्डर येणार आहेत ना, त्याच्यावर डिपेंडिंग पडतं ते.
agent
110.5s
What do we make?
आपण काय बनवतो?
customer
111.0s
Cable tray and ladders.
केबल ट्रे अँड लॅडर्स.
agent
113.0s
You make cable trays. Okay. Okay. And what is your approximate purchase cycle like? Meaning, at the start of the month, mid of the month, second week, third week, fourth week, is it like that?
केबल ट्रे बनवतात. ओके. ओके. आणि साधारणतः परचेस सायकल कशी असते आपली? म्हणजे मंथच्या स्टार्टिंगला, मिड ऑफ मंथ, सेकंड वीक, थर्ड वीक, फोर्थ वीक असं असतं का?
customer
118.5s
No sir, depend on... depend on order.
नाही सर, डिपेंड ऑन... डिपेंड ऑन ऑर्डर.
agent
121.0s
Totally depends on the project. As the order comes, you will...
टोटली डिपेंड ऑन प्रोजेक्ट. जशी ऑर्डर येईल तसं तुम्ही मला...
customer
122.5s
We need it every month.
दर महिन्याला लागतेच आपल्याला.
agent
123.5s
What I'll do, Mr. Patil, is I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately. Okay?
मी काय करतो पाटील साहेब, मी तुम्हाला आहे ना WhatsApp वर माझा नंबर फॉरवर्ड करून ठेवतो. ओके? तर जेव्हा रिक्वायरमेंट लाईव्ह होईल ना, you can connect with me immediately. ओके?
customer
129.0s
Okay. Okay.
ओके. ओके.
agent
130.0s
Fine. Thank you sir. Thank you.
फाईन. थँक्यू सर. थँक्यू.