{ "ucid": "21112178893250541", "call_date": "2026-09-09", "start_time": "2026-09-09 11:11:45", "end_time": "2026-09-09 11:14:31", "duration_sec": 166, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA027bb64e03a2714b2cde5a48371ef4f6.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 536, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178893250541__DIA027bb64e03a2714b2cde5a48371ef4f6.mp3", "audio_bytes": 447552, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 149.184, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello. Hello. I am Mr. Patil from Jalaram Metals calling.\n[3s] CUSTOMER: Yes, speaking. (हां बोल रहा हूं।)\n[4s] AGENT: Mr. Patil, greetings, this is Sudip speaking from JSW One MSME. (पाटील साहेब नमस्कार, सुदीप बोलतोय JSW One MSME मधनं.)\n[7s] CUSTOMER: Tell me, sir. (बोला सर.)\n[7s] AGENT: Your company was registered on our portal, sir. I had called regarding your steel purchase. Actually, I wanted to understand, do you have any requirement for HR material now, sir? (एक तुमची कंपनी रजिस्टर्ड झाली होती साहेब पोर्टलवर आपल्या, तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. एक्चुअली समजून घ्यायचं होतं आता काही HR मटेरियल मध्ये रिक्वायरमेंट आहे का सर आपल्याला?)\n[14s] CUSTOMER: 1.8 to 2mm. 1.8 to 1. What is the rate for 1.8 and 1.6, sir? (1.8 to 2mm. 1.8 to 1. 1.8 and 1.6 चा रेट काय चालतोय रे सर?)\n[18s] AGENT: Sir, now what, today's rates will go live at 11:30. Do you have an immediate requirement for 1.6, 1.8? (सर आता काय साडे अकरा वाजता आजचे रेट लाईव्ह होणार आहे. तुम्हाला हे इमिजेट रिक्वायरमेंट आहे का 1.6, 1.8 ची?)\n[22s] CUSTOMER: No, no, no. Actually, for us, it's like we need it every month. (नाही नाही नाही. एक्चुअली आम्हाला कसं आहे की दर महिन्याला लागतंय.)\n[24s] AGENT: You need it every month. Okay. (दर महिन्याला लागतं. ओके.)\n[26s] CUSTOMER: It all depends on the order. (ते डिपेंड करतो ऑर्डरवर सगळी.)\n[26s] AGENT: What are your payment terms, sir? (पेमेंट टर्म्स कसं असतं साहेब आपलं?)\n[28s] CUSTOMER: Our payment terms are 30 days, but now it will depend on the rates you give. (पेमेंट टर्म्स आमचं थर्टी डेज असतं पण आता आपण रेट कसे देता त्यावर डिपेंड असेल ते.)\n[31s] AGENT: Our payment term is 100% advance against PI. Okay. I can tell you yesterday evening's rate. Our rate was 62 for 2.5 mm to 12 mm. For 1.6, consider a rate of 67,500 yesterday, ex-Taloja. (आपलं पेमेंट टर्म हंड्रेड पर्सेंट ऍडव्हान्स असतं अगेन्स्ट पीआय. ओके. मी तुम्हाला काल संध्याकाळचा रेट एक सांगू शकतो. आपलं सिक्सटी टू चा रेट होता अडीच एमएम ते बारा एमएमचा. 1.6 चा पकडा एक सिक्सटी सेवन फाइव हंड्रेडचा रेट होता काल, एक्स-तळोजा.)\n[40s] AGENT: I'm talking about 1.6. (1.6 चा बोलतोय मी.)\n[40s] CUSTOMER: What was it for 1.8? (1.8 चं किती होतं?)\n[42s] AGENT: For 1.8, add approximately 3.5 rupees. It would be 65, 66. (1.8 चं एक साधारणतः साडेतीन रुपये प्लस करा. सिक्सटी फाइव, सिक्सटी सिक्स असेल.)\n[44s] CUSTOMER: Sixty-five, sixty-six. (सिक्सटी फाइव, सिक्सटी सिक्स.)\n[46s] AGENT: Hmm. (हम्म.)\n[46s] CUSTOMER: Okay. What's the difference between the market rate and your rate, sir? (ओके. मार्केट रेटबद्दल आपल्या रेटमध्ये किती फरक पडतो सर याच्यामध्ये?)\n[49s] AGENT: Sir, our rates totally depend on your quantity. The more volume you give me, the better rate you will get. If you take approximately a 30-ton truckload, one full truckload, then you will get the best competitive price. (सर आमचे रेट आहे ना टोटली आपल्या क्वांटिटीवर डिपेंड करतं. तुम्ही मला जेवढा वॉल्युम देणार तेवढा तुम्हाला रेट चांगला भेटेल. एक साधारणतः तीस टनाचा ट्रक लोड जर घेतायेत ना तुम्ही, एक फुल ट्रक लोड, तर तुम्हाला सगळ्यात बेटर कॉम्पिटिटिव्ह प्राईस भेटेल.)\n[56s] CUSTOMER: Okay. (ओके.)\n[57s] AGENT: Sir, for 1.6 we... Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm. (सर 1.6 आपण... थोडं एक मिनिटं, 1.6 चा जरा स्टॉकचा पण इश्यू आहे. 1.6 आणि 2mm चा.)\n[101s] CUSTOMER: I don't need much of 1.6. I need more of 1.8. 1.6... (1.6 मला जास्त नाही लागत. 1.8 च जास्त लागतं मला. 1.6...)\n[104s] AGENT: I will take a proper inquiry in the system and then update you, if there is an immediate requirement. Otherwise, your... (मी प्रॉपर इन्क्वायरी सिस्टीममध्ये घेऊनच तुम्हाला अपडेट देईल, जर इमिजेट रिक्वायरमेंट असेल तर. नाहीतर मग तुमची...)\n[106s] CUSTOMER: Immediate requirement actually depends on my PO. (इमिजेट रिक्वायरमेंट एक्चुअली माझ्या पीओवर डिपेंड करतं ते.)\n[108s] CUSTOMER: It depends on the orders I will get. (मला जे ऑर्डर येणार आहेत ना, त्याच्यावर डिपेंडिंग पडतं ते.)\n[110s] AGENT: What do we make? (आपण काय बनवतो?)\n[111s] CUSTOMER: Cable tray and ladders. (केबल ट्रे अँड लॅडर्स.)\n[113s] AGENT: You make cable trays. Okay. Okay. And what is your approximate purchase cycle like? Meaning, at the start of the month, mid of the month, second week, third week, fourth week, is it like that? (केबल ट्रे बनवतात. ओके. ओके. आणि साधारणतः परचेस सायकल कशी असते आपली? म्हणजे मंथच्या स्टार्टिंगला, मिड ऑफ मंथ, सेकंड वीक, थर्ड वीक, फोर्थ वीक असं असतं का?)\n[118s] CUSTOMER: No sir, depend on... depend on order. (नाही सर, डिपेंड ऑन... डिपेंड ऑन ऑर्डर.)\n[121s] AGENT: Totally depends on the project. As the order comes, you will... (टोटली डिपेंड ऑन प्रोजेक्ट. जशी ऑर्डर येईल तसं तुम्ही मला...)\n[122s] CUSTOMER: We need it every month. (दर महिन्याला लागतेच आपल्याला.)\n[124s] AGENT: What I'll do, Mr. Patil, is I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately. Okay? (मी काय करतो पाटील साहेब, मी तुम्हाला आहे ना WhatsApp वर माझा नंबर फॉरवर्ड करून ठेवतो. ओके? तर जेव्हा रिक्वायरमेंट लाईव्ह होईल ना, you can connect with me immediately. ओके?)\n[129s] CUSTOMER: Okay. Okay. (ओके. ओके.)\n[130s] AGENT: Fine. Thank you sir. Thank you. (फाईन. थँक्यू सर. थँक्यू.)", "language": "Marathi", "languages": "[\"Marathi\", \"Hindi\", \"English\"]", "turn_count": 35, "connected": 1, "audio_notes": "clear: The agent appears to mistakenly introduce himself using the customer's name in the first turn, but the customer responds by confirming his own identity.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "35 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You jumped straight into qualifying and pricing without building value. Always follow the structure: open, deliver a hook, then run discovery to understand the customer's business before you discuss specific products or prices.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "out_of_stock", "supply_details": "Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who manufactures cable trays and has a recurring monthly need for HR coils. The customer inquired about price for 1.6/1.8mm and mentioned their 30-day credit terms. The agent stated a 100% advance policy, quoted a price, and noted a stock issue for 1.6mm material. The call ended with the agent sending his number for the customer to call back when a requirement arises, without a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Patil, greetings, this is Sudip speaking from JSW One MSME.\", \"comment\": \"Agent greeted, used the customer's name, and identified the company, achieving the intent of a professional opening.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do we make? ... What are your payment terms, sir?\", \"comment\": \"Agent asked what the customer manufactures and about payment terms, and the product itself implies the end application, hitting 3 of 6 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation was limited to price and availability.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for HR material now, sir?\", \"comment\": \"Agent asked if a current requirement exists and correctly determined there was none, though he did note a stock issue on a requested item.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately.\", \"comment\": \"The next step is weak and places the onus on the customer to call back, rather than securing a committed callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight into qualifying and pricing without building value. Always follow the structure: open, deliver a hook, then run discovery to understand the customer's business before you discuss specific products or prices.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"Our payment terms are 30 days, but now it will depend on the rates you give.\", \"response\": \"Our payment term is 100% advance against PI.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"What's the difference between the market rate and your rate, sir?\", \"response\": \"Sir, our rates are totally dependent on your quantity. The more volume you give me, the better rate you will get.\"}], \"call_summary\": \"The agent contacted a lead who manufactures cable trays and has a recurring monthly need for HR coils. The customer inquired about price for 1.6/1.8mm and mentioned their 30-day credit terms. The agent stated a 100% advance policy, quoted a price, and noted a stock issue for 1.6mm material. The call ended with the agent sending his number for the customer to call back when a requirement arises, without a firm next step.\"}", "error": null, "latency_ms": 36060, "input_tokens": 4306, "output_tokens": 1007, "created_at": "2026-09-25 11:16:44", "sentiment": "negative", "sentiment_score": -0.178, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.763, "agent_talk_sec": 99.7, "customer_talk_sec": 30.9, "dead_air_sec": 35.4, "longest_monologue_sec": 44.0, "agent_wpm": 187.2, "interruptions": 0, "agent_turns": 18, "customer_turns": 17, "discovery_qs": 8, "words_agent": 311, "words_customer": 130, "monologue_heavy": 1, "turns": [ { "ucid": "21112178893250541", "idx": 0, "speaker": "agent", "start_s": 0.87, "end_s": 3.48, "text_en": "Hello. Hello. I am Mr. Patil from Jalaram Metals calling.", "text_native": "Hello. Hello. I am Mr. Patil from Jalaram Metals calling." }, { "ucid": "21112178893250541", "idx": 1, "speaker": "customer", "start_s": 3.48, "end_s": 4.2, "text_en": "Yes, speaking.", "text_native": "हां बोल रहा हूं।" }, { "ucid": "21112178893250541", "idx": 2, "speaker": "agent", "start_s": 4.2, "end_s": 6.53, "text_en": "Mr. Patil, greetings, this is Sudip speaking from JSW One MSME.", "text_native": "पाटील साहेब नमस्कार, सुदीप बोलतोय JSW One MSME मधनं." }, { "ucid": "21112178893250541", "idx": 3, "speaker": "customer", "start_s": 6.53, "end_s": 7.23, "text_en": "Tell me, sir.", "text_native": "बोला सर." }, { "ucid": "21112178893250541", "idx": 4, "speaker": "agent", "start_s": 7.23, "end_s": 14.5, "text_en": "Your company was registered on our portal, sir. I had called regarding your steel purchase. Actually, I wanted to understand, do you have any requirement for HR material now, sir?", "text_native": "एक तुमची कंपनी रजिस्टर्ड झाली होती साहेब पोर्टलवर आपल्या, तुमच्या स्टील परचेस संदर्भात फोन केला होता मी. एक्चुअली समजून घ्यायचं होतं आता काही HR मटेरियल मध्ये रिक्वायरमेंट आहे का सर आपल्याला?" }, { "ucid": "21112178893250541", "idx": 5, "speaker": "customer", "start_s": 14.5, "end_s": 18.0, "text_en": "1.8 to 2mm. 1.8 to 1. What is the rate for 1.8 and 1.6, sir?", "text_native": "1.8 to 2mm. 1.8 to 1. 1.8 and 1.6 चा रेट काय चालतोय रे सर?" }, { "ucid": "21112178893250541", "idx": 6, "speaker": "agent", "start_s": 18.0, "end_s": 21.5, "text_en": "Sir, now what, today's rates will go live at 11:30. Do you have an immediate requirement for 1.6, 1.8?", "text_native": "सर आता काय साडे अकरा वाजता आजचे रेट लाईव्ह होणार आहे. तुम्हाला हे इमिजेट रिक्वायरमेंट आहे का 1.6, 1.8 ची?" }, { "ucid": "21112178893250541", "idx": 7, "speaker": "customer", "start_s": 21.5, "end_s": 24.5, "text_en": "No, no, no. Actually, for us, it's like we need it every month.", "text_native": "नाही नाही नाही. एक्चुअली आम्हाला कसं आहे की दर महिन्याला लागतंय." }, { "ucid": "21112178893250541", "idx": 8, "speaker": "agent", "start_s": 24.5, "end_s": 25.5, "text_en": "You need it every month. Okay.", "text_native": "दर महिन्याला लागतं. ओके." }, { "ucid": "21112178893250541", "idx": 9, "speaker": "customer", "start_s": 25.5, "end_s": 26.5, "text_en": "It all depends on the order.", "text_native": "ते डिपेंड करतो ऑर्डरवर सगळी." }, { "ucid": "21112178893250541", "idx": 10, "speaker": "agent", "start_s": 26.5, "end_s": 28.0, "text_en": "What are your payment terms, sir?", "text_native": "पेमेंट टर्म्स कसं असतं साहेब आपलं?" }, { "ucid": "21112178893250541", "idx": 11, "speaker": "customer", "start_s": 28.0, "end_s": 31.0, "text_en": "Our payment terms are 30 days, but now it will depend on the rates you give.", "text_native": "पेमेंट टर्म्स आमचं थर्टी डेज असतं पण आता आपण रेट कसे देता त्यावर डिपेंड असेल ते." }, { "ucid": "21112178893250541", "idx": 12, "speaker": "agent", "start_s": 31.0, "end_s": 39.5, "text_en": "Our payment term is 100% advance against PI. Okay. I can tell you yesterday evening's rate. Our rate was 62 for 2.5 mm to 12 mm. For 1.6, consider a rate of 67,500 yesterday, ex-Taloja.", "text_native": "आपलं पेमेंट टर्म हंड्रेड पर्सेंट ऍडव्हान्स असतं अगेन्स्ट पीआय. ओके. मी तुम्हाला काल संध्याकाळचा रेट एक सांगू शकतो. आपलं सिक्सटी टू चा रेट होता अडीच एमएम ते बारा एमएमचा. 1.6 चा पकडा एक सिक्सटी सेवन फाइव हंड्रेडचा रेट होता काल, एक्स-तळोजा." }, { "ucid": "21112178893250541", "idx": 13, "speaker": "agent", "start_s": 39.5, "end_s": 40.5, "text_en": "I'm talking about 1.6.", "text_native": "1.6 चा बोलतोय मी." }, { "ucid": "21112178893250541", "idx": 14, "speaker": "customer", "start_s": 40.5, "end_s": 41.5, "text_en": "What was it for 1.8?", "text_native": "1.8 चं किती होतं?" }, { "ucid": "21112178893250541", "idx": 15, "speaker": "agent", "start_s": 41.5, "end_s": 44.5, "text_en": "For 1.8, add approximately 3.5 rupees. It would be 65, 66.", "text_native": "1.8 चं एक साधारणतः साडेतीन रुपये प्लस करा. सिक्सटी फाइव, सिक्सटी सिक्स असेल." }, { "ucid": "21112178893250541", "idx": 16, "speaker": "customer", "start_s": 44.5, "end_s": 46.0, "text_en": "Sixty-five, sixty-six.", "text_native": "सिक्सटी फाइव, सिक्सटी सिक्स." }, { "ucid": "21112178893250541", "idx": 17, "speaker": "agent", "start_s": 46.0, "end_s": 46.5, "text_en": "Hmm.", "text_native": "हम्म." }, { "ucid": "21112178893250541", "idx": 18, "speaker": "customer", "start_s": 46.5, "end_s": 49.0, "text_en": "Okay. What's the difference between the market rate and your rate, sir?", "text_native": "ओके. मार्केट रेटबद्दल आपल्या रेटमध्ये किती फरक पडतो सर याच्यामध्ये?" }, { "ucid": "21112178893250541", "idx": 19, "speaker": "agent", "start_s": 49.0, "end_s": 56.0, "text_en": "Sir, our rates totally depend on your quantity. The more volume you give me, the better rate you will get. If you take approximately a 30-ton truckload, one full truckload, then you will get the best competitive price.", "text_native": "सर आमचे रेट आहे ना टोटली आपल्या क्वांटिटीवर डिपेंड करतं. तुम्ही मला जेवढा वॉल्युम देणार तेवढा तुम्हाला रेट चांगला भेटेल. एक साधारणतः तीस टनाचा ट्रक लोड जर घेतायेत ना तुम्ही, एक फुल ट्रक लोड, तर तुम्हाला सगळ्यात बेटर कॉम्पिटिटिव्ह प्राईस भेटेल." }, { "ucid": "21112178893250541", "idx": 20, "speaker": "customer", "start_s": 56.0, "end_s": 57.0, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "21112178893250541", "idx": 21, "speaker": "agent", "start_s": 57.0, "end_s": 101.0, "text_en": "Sir, for 1.6 we... Just a minute, there is a bit of a stock issue for 1.6. For 1.6 and 2mm.", "text_native": "सर 1.6 आपण... थोडं एक मिनिटं, 1.6 चा जरा स्टॉकचा पण इश्यू आहे. 1.6 आणि 2mm चा." }, { "ucid": "21112178893250541", "idx": 22, "speaker": "customer", "start_s": 101.0, "end_s": 103.5, "text_en": "I don't need much of 1.6. I need more of 1.8. 1.6...", "text_native": "1.6 मला जास्त नाही लागत. 1.8 च जास्त लागतं मला. 1.6..." }, { "ucid": "21112178893250541", "idx": 23, "speaker": "agent", "start_s": 103.5, "end_s": 106.5, "text_en": "I will take a proper inquiry in the system and then update you, if there is an immediate requirement. Otherwise, your...", "text_native": "मी प्रॉपर इन्क्वायरी सिस्टीममध्ये घेऊनच तुम्हाला अपडेट देईल, जर इमिजेट रिक्वायरमेंट असेल तर. नाहीतर मग तुमची..." }, { "ucid": "21112178893250541", "idx": 24, "speaker": "customer", "start_s": 106.5, "end_s": 108.0, "text_en": "Immediate requirement actually depends on my PO.", "text_native": "इमिजेट रिक्वायरमेंट एक्चुअली माझ्या पीओवर डिपेंड करतं ते." }, { "ucid": "21112178893250541", "idx": 25, "speaker": "customer", "start_s": 108.0, "end_s": 110.5, "text_en": "It depends on the orders I will get.", "text_native": "मला जे ऑर्डर येणार आहेत ना, त्याच्यावर डिपेंडिंग पडतं ते." }, { "ucid": "21112178893250541", "idx": 26, "speaker": "agent", "start_s": 110.5, "end_s": 111.0, "text_en": "What do we make?", "text_native": "आपण काय बनवतो?" }, { "ucid": "21112178893250541", "idx": 27, "speaker": "customer", "start_s": 111.0, "end_s": 113.0, "text_en": "Cable tray and ladders.", "text_native": "केबल ट्रे अँड लॅडर्स." }, { "ucid": "21112178893250541", "idx": 28, "speaker": "agent", "start_s": 113.0, "end_s": 118.5, "text_en": "You make cable trays. Okay. Okay. And what is your approximate purchase cycle like? Meaning, at the start of the month, mid of the month, second week, third week, fourth week, is it like that?", "text_native": "केबल ट्रे बनवतात. ओके. ओके. आणि साधारणतः परचेस सायकल कशी असते आपली? म्हणजे मंथच्या स्टार्टिंगला, मिड ऑफ मंथ, सेकंड वीक, थर्ड वीक, फोर्थ वीक असं असतं का?" }, { "ucid": "21112178893250541", "idx": 29, "speaker": "customer", "start_s": 118.5, "end_s": 121.0, "text_en": "No sir, depend on... depend on order.", "text_native": "नाही सर, डिपेंड ऑन... डिपेंड ऑन ऑर्डर." }, { "ucid": "21112178893250541", "idx": 30, "speaker": "agent", "start_s": 121.0, "end_s": 122.5, "text_en": "Totally depends on the project. As the order comes, you will...", "text_native": "टोटली डिपेंड ऑन प्रोजेक्ट. जशी ऑर्डर येईल तसं तुम्ही मला..." }, { "ucid": "21112178893250541", "idx": 31, "speaker": "customer", "start_s": 122.5, "end_s": 123.5, "text_en": "We need it every month.", "text_native": "दर महिन्याला लागतेच आपल्याला." }, { "ucid": "21112178893250541", "idx": 32, "speaker": "agent", "start_s": 123.5, "end_s": 129.0, "text_en": "What I'll do, Mr. Patil, is I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately. Okay?", "text_native": "मी काय करतो पाटील साहेब, मी तुम्हाला आहे ना WhatsApp वर माझा नंबर फॉरवर्ड करून ठेवतो. ओके? तर जेव्हा रिक्वायरमेंट लाईव्ह होईल ना, you can connect with me immediately. ओके?" }, { "ucid": "21112178893250541", "idx": 33, "speaker": "customer", "start_s": 129.0, "end_s": 130.0, "text_en": "Okay. Okay.", "text_native": "ओके. ओके." }, { "ucid": "21112178893250541", "idx": 34, "speaker": "agent", "start_s": 130.0, "end_s": 131.5, "text_en": "Fine. Thank you sir. Thank you.", "text_native": "फाईन. थँक्यू सर. थँक्यू." } ], "steps": [ { "ucid": "21112178893250541", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Mr. Patil, greetings, this is Sudip speaking from JSW One MSME.", "comment": "Agent greeted, used the customer's name, and identified the company, achieving the intent of a professional opening." }, { "ucid": "21112178893250541", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question about requirements." }, { "ucid": "21112178893250541", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "What do we make? ... What are your payment terms, sir?", "comment": "Agent asked what the customer manufactures and about payment terms, and the product itself implies the end application, hitting 3 of 6 questions." }, { "ucid": "21112178893250541", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs; the conversation was limited to price and availability." }, { "ucid": "21112178893250541", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement for HR material now, sir?", "comment": "Agent asked if a current requirement exists and correctly determined there was none, though he did note a stock issue on a requested item." }, { "ucid": "21112178893250541", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll forward my number to you on WhatsApp. Okay? So when the requirement goes live, you can connect with me immediately.", "comment": "The next step is weak and places the onus on the customer to call back, rather than securing a committed callback or quote." } ], "objections": [ { "ucid": "21112178893250541", "obj_type": "credit", "state": "mishandled", "evidence": "Our payment terms are 30 days, but now it will depend on the rates you give.", "response": "Our payment term is 100% advance against PI." }, { "ucid": "21112178893250541", "obj_type": "price", "state": "mishandled", "evidence": "What's the difference between the market rate and your rate, sir?", "response": "Sir, our rates are totally dependent on your quantity. The more volume you give me, the better rate you will get." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }