{
  "ucid": "21112178893119471",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 10:49:54",
  "end_time": "2026-09-09 10:55:45",
  "duration_sec": 351,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc0cddec23f2e85d3f5c0aefb76410d0f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 537,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178893119471__DIAc0cddec23f2e85d3f5c0aefb76410d0f.mp3",
  "audio_bytes": 997920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 332.64,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes sir.   (हां सर।)\n[5s] AGENT: Yeah, sir, Abdul speaking, sir, from JSW.   (Yeah, सर अब्दुल बात कर रहा हूं सर JSW से।)\n[7s] CUSTOMER: Yes sir, tell me.   (हां सर, बोलिए।)\n[8s] AGENT: Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.   (अह सर आपने अभी inquiry डाले थे 4 mm, 1500 by 3 meter.)\n[11s] CUSTOMER: Yes, yes.   (हां हां।)\n[11s] AGENT: Four tons. For that, yes yes, 8 mm, 8 mm. So, I called you for that. By when did you need this material?   (चार टन। उसके लिए, जी जी, 8 mm, 8 mm. So, उसके लिए फोन किया था मैंने आपको। कब तक ये मटेरियल चाहिए था आपको?)\n[16s] CUSTOMER: I have to place the order. What is the rate?   (मेरे को ऑर्डर देना ही है। क्या रेट क्या है?)\n[18s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[19s] AGENT: The rate, sir, is a base price of 62, sir. Essar, Thyssen, Arcelor, JSW Prime.   (रेट तो सर 62 का बेस भाव सर। Essar, Thyssen, Arcelor, JSW Prime.)\n[23s] CUSTOMER: Will it be JSW Prime?   (JSW Prime आएगा?)\n[24s] AGENT: Yes yes, Prime material. What do you need to do? Laser cutting or do you need to sell it to someone?   (जी जी, Prime मटेरियल। क्या करना है आपको? लेजर कटिंग करना है कि कहीं बेचना है सामने आपको?)\n[27s] CUSTOMER: No, I need to do laser cutting.   (नहीं, लेजर कटिंग करना है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When the customer asks for a rate early, gather the delivery location first so you can provide a full landed cost, not just a base price which isn't comparable.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about 4 tons of 8mm plate for laser cutting. The agent partially revalidated the requirement, asked about the end-use, and provided a base price when asked. The call ended before a full discovery or closure attempt could be made.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.\", \"comment\": \"The agent correctly opened by referencing the customer's platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"yes yes, 8 mm, 8 mm. Four tons... By when did you need this material?\", \"comment\": \"Agent confirmed product spec, quantity, and timeline, but missed delivery location and width/length.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you need to do? Laser cutting or do you need to sell it to someone?\", \"comment\": \"Agent only asked about the end application; no other discovery questions were attempted.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent only provided a base price ('62 का बेस भाव'), not a committed delivered price, and did not state a timeline for a full quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.\", \"comment\": \"The agent did not re-pitch the portfolio and stuck to the customer's specific inquiry.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer asks for a rate early, gather the delivery location first so you can provide a full landed cost, not just a base price which isn't comparable.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about 4 tons of 8mm plate for laser cutting. The agent partially revalidated the requirement, asked about the end-use, and provided a base price when asked. The call ended before a full discovery or closure attempt could be made.\"}",
  "error": null,
  "latency_ms": 34975,
  "input_tokens": 3125,
  "output_tokens": 697,
  "created_at": "2026-09-25 11:16:46",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.695,
  "agent_talk_sec": 16.2,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 327.7,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 311.1,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 84,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893119471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 0.9,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893119471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.18,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893119471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.28,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893119471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 4.28,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893119471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.48,
      "end_s": 4.9,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178893119471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 6.6,
      "text_en": "Yeah, sir, Abdul speaking, sir, from JSW.",
      "text_native": "Yeah, सर अब्दुल बात कर रहा हूं सर JSW से।"
    },
    {
      "ucid": "21112178893119471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.6,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर, बोलिए।"
    },
    {
      "ucid": "21112178893119471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 10.5,
      "text_en": "Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.",
      "text_native": "अह सर आपने अभी inquiry डाले थे 4 mm, 1500 by 3 meter."
    },
    {
      "ucid": "21112178893119471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 11.1,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178893119471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 15.2,
      "text_en": "Four tons. For that, yes yes, 8 mm, 8 mm. So, I called you for that. By when did you need this material?",
      "text_native": "चार टन। उसके लिए, जी जी, 8 mm, 8 mm. So, उसके लिए फोन किया था मैंने आपको। कब तक ये मटेरियल चाहिए था आपको?"
    },
    {
      "ucid": "21112178893119471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 17.8,
      "text_en": "I have to place the order. What is the rate?",
      "text_native": "मेरे को ऑर्डर देना ही है। क्या रेट क्या है?"
    },
    {
      "ucid": "21112178893119471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.4,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178893119471",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 22.4,
      "text_en": "The rate, sir, is a base price of 62, sir. Essar, Thyssen, Arcelor, JSW Prime.",
      "text_native": "रेट तो सर 62 का बेस भाव सर। Essar, Thyssen, Arcelor, JSW Prime."
    },
    {
      "ucid": "21112178893119471",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.9,
      "text_en": "Will it be JSW Prime?",
      "text_native": "JSW Prime आएगा?"
    },
    {
      "ucid": "21112178893119471",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 27.2,
      "text_en": "Yes yes, Prime material. What do you need to do? Laser cutting or do you need to sell it to someone?",
      "text_native": "जी जी, Prime मटेरियल। क्या करना है आपको? लेजर कटिंग करना है कि कहीं बेचना है सामने आपको?"
    },
    {
      "ucid": "21112178893119471",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 28.5,
      "text_en": "No, I need to do laser cutting.",
      "text_native": "नहीं, लेजर कटिंग करना है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893119471",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.",
      "comment": "The agent correctly opened by referencing the customer's platform submission."
    },
    {
      "ucid": "21112178893119471",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "yes yes, 8 mm, 8 mm. Four tons... By when did you need this material?",
      "comment": "Agent confirmed product spec, quantity, and timeline, but missed delivery location and width/length."
    },
    {
      "ucid": "21112178893119471",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What do you need to do? Laser cutting or do you need to sell it to someone?",
      "comment": "Agent only asked about the end application; no other discovery questions were attempted."
    },
    {
      "ucid": "21112178893119471",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent only provided a base price ('62 का बेस भाव'), not a committed delivered price, and did not state a timeline for a full quote."
    },
    {
      "ucid": "21112178893119471",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, you just placed an inquiry for 4 mm, 1500 by 3 meter.",
      "comment": "The agent did not re-pitch the portfolio and stuck to the customer's specific inquiry."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}