Call 21112178893058871 2026-09-09 · Ronak Mehta · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: valves
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
the agent only asked one discovery question, which is below the threshold for a partial pass.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
the agent correctly identified no opportunity but did not attempt to schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
the call did not end with one of the three required outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yeah, good morning sir. This is Ronak speaking from JSW One.
Summary
The customer registered to check if JSW One sells industrial valves. The agent asked about their product needs and, upon learning the requirement was for valves, correctly informed the customer that this product is not sold. The call ended after establishing there was no product fit.
Coaching
Start by verifying the customer's name, company, and location before asking about their product needs to better structure the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good morning sir. This is Ronak speaking from JSW One. the agent provided a polite, standard opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
the agent did not ask for name, company, location, or procurement role. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Do you do any trading in that? the agent only asked one discovery question, which is below the threshold for a partial pass. |
| NR4 Platform education | 1 | fail | – | 0.0 |
the agent listed product categories but did not explain the platform's value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
the agent correctly identified no opportunity but did not attempt to schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
the call did not end with one of the three required outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 14.5s | 8.9s | 27.6s | 4.8s | 293.8 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello
हेलो
agent
2.7s
Hello
हेलो
customer
3.4s
Yeah.
agent
3.9s
Hello
हेलो
agent
4.6s
Yeah, good morning sir. This is Ronak speaking from JSW One.
Yeah, good morning sir. Ronak baat kar raha hoon main JSW One se.
customer
8.0s
Where are you calling from?
कहां से बात कर रहे हैं?
agent
8.8s
I'm calling from JSW One, Ronak Mehta. Were you planning for any product, in MS steels?
JSW One se baat kar raha hoon, Ronak Mehta. Aap kuch plan kar rahe the kya product mein, MS steels mein?
customer
12.5s
No no no, I was just checking if you also deal in valves on this.
नहीं नहीं नहीं, मैं वो खाली चेक कर रहा था कि मतलब इसपे valve का भी deal होते हैं क्या?
agent
16.0s
Valves in this?
इसमें valves का?
customer
16.6s
Yes, valves.
हां, valves का।
agent
17.2s
No no, not for valves. We do provide you with HR sheets, if you need coils, if you need CR, we can give you all that. Do you do any trading in that?
नहीं नहीं, valves का नहीं है। We do provide आपको HR sheets, coils लगता है, CR लगता है, वो सब दे सकते हैं हम आपको। उसमें कुछ trading करते हैं आप?
customer
22.0s
No no, I only deal in valves. I was just checking that.
नहीं नहीं, मैं खाली valves में करता हूं। वही बस चेक कर रहा था।
agent
25.3s
Okay, fine. Alright sir, no problem.
Okay, fine. ठीक है सर, no problem.
customer
27.0s
Okay.