{ "ucid": "21112178893058871", "call_date": "2026-09-09", "start_time": "2026-09-09 10:39:48", "end_time": "2026-09-09 10:40:39", "duration_sec": 51, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA02cb0065e2c94afeda46746671b248d2.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 541, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178893058871__DIA02cb0065e2c94afeda46746671b248d2.mp3", "audio_bytes": 114048, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 38.016, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello (हेलो)\n[3s] AGENT: Hello (हेलो)\n[3s] CUSTOMER: Yeah.\n[4s] AGENT: Hello (हेलो)\n[5s] AGENT: Yeah, good morning sir. This is Ronak speaking from JSW One. (Yeah, good morning sir. Ronak baat kar raha hoon main JSW One se.)\n[8s] CUSTOMER: Where are you calling from? (कहां से बात कर रहे हैं?)\n[9s] AGENT: I'm calling from JSW One, Ronak Mehta. Were you planning for any product, in MS steels? (JSW One se baat kar raha hoon, Ronak Mehta. Aap kuch plan kar rahe the kya product mein, MS steels mein?)\n[12s] CUSTOMER: No no no, I was just checking if you also deal in valves on this. (नहीं नहीं नहीं, मैं वो खाली चेक कर रहा था कि मतलब इसपे valve का भी deal होते हैं क्या?)\n[16s] AGENT: Valves in this? (इसमें valves का?)\n[17s] CUSTOMER: Yes, valves. (हां, valves का।)\n[17s] AGENT: No no, not for valves. We do provide you with HR sheets, if you need coils, if you need CR, we can give you all that. Do you do any trading in that? (नहीं नहीं, valves का नहीं है। We do provide आपको HR sheets, coils लगता है, CR लगता है, वो सब दे सकते हैं हम आपको। उसमें कुछ trading करते हैं आप?)\n[22s] CUSTOMER: No no, I only deal in valves. I was just checking that. (नहीं नहीं, मैं खाली valves में करता हूं। वही बस चेक कर रहा था।)\n[25s] AGENT: Okay, fine. Alright sir, no problem. (Okay, fine. ठीक है सर, no problem.)\n[27s] CUSTOMER: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "clear: There is some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Start by verifying the customer's name, company, and location before asking about their product needs to better structure the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "valves", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer registered to check if JSW One sells industrial valves. The agent asked about their product needs and, upon learning the requirement was for valves, correctly informed the customer that this product is not sold. The call ended after establishing there was no product fit.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good morning sir. This is Ronak speaking from JSW One.\", \"comment\": \"the agent provided a polite, standard opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"the agent did not ask for name, company, location, or procurement role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Do you do any trading in that?\", \"comment\": \"the agent only asked one discovery question, which is below the threshold for a partial pass.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the agent listed product categories but did not explain the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the agent correctly identified no opportunity but did not attempt to schedule a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the call did not end with one of the three required outcomes (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start by verifying the customer's name, company, and location before asking about their product needs to better structure the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"valves\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer registered to check if JSW One sells industrial valves. The agent asked about their product needs and, upon learning the requirement was for valves, correctly informed the customer that this product is not sold. The call ended after establishing there was no product fit.\"}", "error": null, "latency_ms": 38241, "input_tokens": 3041, "output_tokens": 675, "created_at": "2026-09-25 11:17:01", "sentiment": "negative", "sentiment_score": -0.195, "sentiment_confidence": "high", "pos": 1, "neg": 2, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.62, "agent_talk_sec": 14.5, "customer_talk_sec": 8.9, "dead_air_sec": 27.6, "longest_monologue_sec": 4.8, "agent_wpm": 293.8, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 3, "words_agent": 71, "words_customer": 37, "monologue_heavy": 0, "turns": [ { "ucid": "21112178893058871", "idx": 0, "speaker": "customer", "start_s": 1.87, "end_s": 2.39, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178893058871", "idx": 1, "speaker": "agent", "start_s": 2.69, "end_s": 3.09, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178893058871", "idx": 2, "speaker": "customer", "start_s": 3.4, "end_s": 3.67, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178893058871", "idx": 3, "speaker": "agent", "start_s": 3.88, "end_s": 4.18, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178893058871", "idx": 4, "speaker": "agent", "start_s": 4.6, "end_s": 7.8, "text_en": "Yeah, good morning sir. This is Ronak speaking from JSW One.", "text_native": "Yeah, good morning sir. Ronak baat kar raha hoon main JSW One se." }, { "ucid": "21112178893058871", "idx": 5, "speaker": "customer", "start_s": 8.0, "end_s": 8.8, "text_en": "Where are you calling from?", "text_native": "कहां से बात कर रहे हैं?" }, { "ucid": "21112178893058871", "idx": 6, "speaker": "agent", "start_s": 8.8, "end_s": 12.5, "text_en": "I'm calling from JSW One, Ronak Mehta. Were you planning for any product, in MS steels?", "text_native": "JSW One se baat kar raha hoon, Ronak Mehta. Aap kuch plan kar rahe the kya product mein, MS steels mein?" }, { "ucid": "21112178893058871", "idx": 7, "speaker": "customer", "start_s": 12.5, "end_s": 15.8, "text_en": "No no no, I was just checking if you also deal in valves on this.", "text_native": "नहीं नहीं नहीं, मैं वो खाली चेक कर रहा था कि मतलब इसपे valve का भी deal होते हैं क्या?" }, { "ucid": "21112178893058871", "idx": 8, "speaker": "agent", "start_s": 16.0, "end_s": 16.6, "text_en": "Valves in this?", "text_native": "इसमें valves का?" }, { "ucid": "21112178893058871", "idx": 9, "speaker": "customer", "start_s": 16.6, "end_s": 17.2, "text_en": "Yes, valves.", "text_native": "हां, valves का।" }, { "ucid": "21112178893058871", "idx": 10, "speaker": "agent", "start_s": 17.2, "end_s": 22.0, "text_en": "No no, not for valves. We do provide you with HR sheets, if you need coils, if you need CR, we can give you all that. Do you do any trading in that?", "text_native": "नहीं नहीं, valves का नहीं है। We do provide आपको HR sheets, coils लगता है, CR लगता है, वो सब दे सकते हैं हम आपको। उसमें कुछ trading करते हैं आप?" }, { "ucid": "21112178893058871", "idx": 11, "speaker": "customer", "start_s": 22.0, "end_s": 25.0, "text_en": "No no, I only deal in valves. I was just checking that.", "text_native": "नहीं नहीं, मैं खाली valves में करता हूं। वही बस चेक कर रहा था।" }, { "ucid": "21112178893058871", "idx": 12, "speaker": "agent", "start_s": 25.3, "end_s": 26.8, "text_en": "Okay, fine. Alright sir, no problem.", "text_native": "Okay, fine. ठीक है सर, no problem." }, { "ucid": "21112178893058871", "idx": 13, "speaker": "customer", "start_s": 27.0, "end_s": 27.4, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178893058871", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yeah, good morning sir. This is Ronak speaking from JSW One.", "comment": "the agent provided a polite, standard opening." }, { "ucid": "21112178893058871", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "the agent did not ask for name, company, location, or procurement role." }, { "ucid": "21112178893058871", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Do you do any trading in that?", "comment": "the agent only asked one discovery question, which is below the threshold for a partial pass." }, { "ucid": "21112178893058871", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "the agent listed product categories but did not explain the platform's value proposition." }, { "ucid": "21112178893058871", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "the agent correctly identified no opportunity but did not attempt to schedule a specific callback." }, { "ucid": "21112178893058871", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "the call did not end with one of the three required outcomes (quote, callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }