Call 21112178893043131 2026-09-09 · Aditya Pandey · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 18 turns, clean transcript (6% inaudible) | Marathi | 18 | new_registration (campaign_name:high) |
Audio: clear: Some background noise and conversation on the customer's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Identified a future need ('next month') but failed to schedule a specific callback date, leaving the onus on the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent offering to send his number, which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a new registrant, CD Traders, who stated they have no immediate requirement but will need GI coil next month. The agent confirmed material availability and offered to share his contact details via WhatsApp but failed to conduct any discovery or schedule a specific follow-up, leaving the next step with the customer.
Coaching
When a customer gives a future timeline like 'next month', take control by scheduling a specific callback date instead of leaving it to them to contact you.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent provided a warm, non-pushy opening and stated the context of the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, CD Traders? Only confirmed the company name; did not ask about procurement city, decision-making role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided regarding pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Identified a future need ('next month') but failed to schedule a specific callback date, leaving the onus on the customer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent offering to send his number, which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 20.9s | 12.8s | 48.3s | 4.8s | 284.2 | 0 | 8 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello, CD Traders?
हॅलो, CD Traders?
customer
2.9s
Yes, speak.
हा, बोलून.
agent
3.8s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर, नमस्कार. मी आदित्य पांडे बोलतोय JSW One नी.
customer
6.2s
Okay.
agent
7.2s
Uh sir, you had registered on our platform on Monday, I had called regarding that. Did you have any requirement in steel?
अ सर, तुम्ही Monday ला आमच्या प्लॅटफॉर्मला रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. तुमची काही requirement होती का steel मध्ये?
customer
12.2s
Right now, there is nothing. When I need it, I will contact you again.
सध्या काही नाहीये. मला लागेल तेव्हा मी contact करतो परत.
agent
15.6s
Uh, I'll do one thing sir, I will share my WhatsApp number with you.
अ एक काम करतो सर, मी तुम्हाला माझा WhatsApp नंबर share करतो.
customer
18.4s
Okay.
agent
18.8s
Uh, do you have a requirement for coil, sheet, or how is your requirement?
अ तुम्हाला coil, sheet मध्ये requirement असतं की कसं आहे तुमचं requirement?
customer
22.2s
I need coil. I need GI coil.
Coil लागते मला. GI ची coil लागते मला.
agent
24.4s
Okay, okay.
customer
25.1s
I need 3538 coil.
3538 ची coil लागते मला.
agent
27.0s
Yes, we have it. We mostly have coils. We have all the stock.
हा आहे. Mostly coils आहे आमच्याकडे. सगळा stock आहे.
customer
29.4s
But right now, there is nothing. I will probably need it next month.
पण सध्या काही नाहीये. पुढच्या महिन्यात बहुतेक लागेल मला.
agent
32.2s
Okay sir, no issue. I will WhatsApp you my number. If there is any requirement next month, you can share it.
ठीक आहे सर, काही issue नाही. मी तुम्हाला WhatsApp करतो माझा नंबर. पुढच्या महिन्यात काही requirement असेल तर तुम्ही share करू शकता.
customer
36.8s
Okay.
customer
37.9s
A little practical [inaudible]
थोडं प्रॅक्टिकल [inaudible]