{
  "ucid": "21112178893043131",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 10:37:11",
  "end_time": "2026-09-09 10:38:33",
  "duration_sec": 82,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA62d52d442c78f0c17a4be5b703287401.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 542,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178893043131__DIA62d52d442c78f0c17a4be5b703287401.mp3",
  "audio_bytes": 160488,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 53.496,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, CD Traders?   (हॅलो, CD Traders?)\n[3s] CUSTOMER: Yes, speak.   (हा, बोलून.)\n[4s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर, नमस्कार. मी आदित्य पांडे बोलतोय JSW One नी.)\n[6s] CUSTOMER: Okay.\n[7s] AGENT: Uh sir, you had registered on our platform on Monday, I had called regarding that. Did you have any requirement in steel?   (अ सर, तुम्ही Monday ला आमच्या प्लॅटफॉर्मला रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. तुमची काही requirement होती का steel मध्ये?)\n[12s] CUSTOMER: Right now, there is nothing. When I need it, I will contact you again.   (सध्या काही नाहीये. मला लागेल तेव्हा मी contact करतो परत.)\n[16s] AGENT: Uh, I'll do one thing sir, I will share my WhatsApp number with you.   (अ एक काम करतो सर, मी तुम्हाला माझा WhatsApp नंबर share करतो.)\n[18s] CUSTOMER: Okay.\n[19s] AGENT: Uh, do you have a requirement for coil, sheet, or how is your requirement?   (अ तुम्हाला coil, sheet मध्ये requirement असतं की कसं आहे तुमचं requirement?)\n[22s] CUSTOMER: I need coil. I need GI coil.   (Coil लागते मला. GI ची coil लागते मला.)\n[24s] AGENT: Okay, okay.\n[25s] CUSTOMER: I need 3538 coil.   (3538 ची coil लागते मला.)\n[27s] AGENT: Yes, we have it. We mostly have coils. We have all the stock.   (हा आहे. Mostly coils आहे आमच्याकडे. सगळा stock आहे.)\n[29s] CUSTOMER: But right now, there is nothing. I will probably need it next month.   (पण सध्या काही नाहीये. पुढच्या महिन्यात बहुतेक लागेल मला.)\n[32s] AGENT: Okay sir, no issue. I will WhatsApp you my number. If there is any requirement next month, you can share it.   (ठीक आहे सर, काही issue नाही. मी तुम्हाला WhatsApp करतो माझा नंबर. पुढच्या महिन्यात काही requirement असेल तर तुम्ही share करू शकता.)\n[37s] CUSTOMER: Okay.\n[38s] CUSTOMER: A little practical [inaudible]   (थोडं प्रॅक्टिकल [inaudible])",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Some background noise and conversation on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (6% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives a future timeline like 'next month', take control by scheduling a specific callback date instead of leaving it to them to contact you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "GI coil 3538",
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, CD Traders, who stated they have no immediate requirement but will need GI coil next month. The agent confirmed material availability and offered to share his contact details via WhatsApp but failed to conduct any discovery or schedule a specific follow-up, leaving the next step with the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent provided a warm, non-pushy opening and stated the context of the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, CD Traders?\", \"comment\": \"Only confirmed the company name; did not ask about procurement city, decision-making role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was provided regarding pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Identified a future need ('next month') but failed to schedule a specific callback date, leaving the onus on the customer.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the agent offering to send his number, which is not one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a future timeline like 'next month', take control by scheduling a specific callback date instead of leaving it to them to contact you.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"GI coil 3538\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, CD Traders, who stated they have no immediate requirement but will need GI coil next month. The agent confirmed material availability and offered to share his contact details via WhatsApp but failed to conduct any discovery or schedule a specific follow-up, leaving the next step with the customer.\"}",
  "error": null,
  "latency_ms": 30459,
  "input_tokens": 3181,
  "output_tokens": 719,
  "created_at": "2026-09-25 11:16:57",
  "sentiment": "positive",
  "sentiment_score": 0.56,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.62,
  "agent_talk_sec": 20.9,
  "customer_talk_sec": 12.8,
  "dead_air_sec": 48.3,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 284.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 99,
  "words_customer": 48,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178893043131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.25,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178893043131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 2.59,
      "text_en": "Hello, CD Traders?",
      "text_native": "हॅलो, CD Traders?"
    },
    {
      "ucid": "21112178893043131",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.89,
      "end_s": 3.39,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोलून."
    },
    {
      "ucid": "21112178893043131",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.77,
      "end_s": 5.87,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर, नमस्कार. मी आदित्य पांडे बोलतोय JSW One नी."
    },
    {
      "ucid": "21112178893043131",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.23,
      "end_s": 6.59,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178893043131",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.2,
      "end_s": 12.0,
      "text_en": "Uh sir, you had registered on our platform on Monday, I had called regarding that. Did you have any requirement in steel?",
      "text_native": "अ सर, तुम्ही Monday ला आमच्या प्लॅटफॉर्मला रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. तुमची काही requirement होती का steel मध्ये?"
    },
    {
      "ucid": "21112178893043131",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.23,
      "end_s": 15.27,
      "text_en": "Right now, there is nothing. When I need it, I will contact you again.",
      "text_native": "सध्या काही नाहीये. मला लागेल तेव्हा मी contact करतो परत."
    },
    {
      "ucid": "21112178893043131",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.58,
      "end_s": 18.28,
      "text_en": "Uh, I'll do one thing sir, I will share my WhatsApp number with you.",
      "text_native": "अ एक काम करतो सर, मी तुम्हाला माझा WhatsApp नंबर share करतो."
    },
    {
      "ucid": "21112178893043131",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.36,
      "end_s": 18.72,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178893043131",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 22.0,
      "text_en": "Uh, do you have a requirement for coil, sheet, or how is your requirement?",
      "text_native": "अ तुम्हाला coil, sheet मध्ये requirement असतं की कसं आहे तुमचं requirement?"
    },
    {
      "ucid": "21112178893043131",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.23,
      "end_s": 24.07,
      "text_en": "I need coil. I need GI coil.",
      "text_native": "Coil लागते मला. GI ची coil लागते मला."
    },
    {
      "ucid": "21112178893043131",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.36,
      "end_s": 24.88,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178893043131",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.08,
      "end_s": 26.56,
      "text_en": "I need 3538 coil.",
      "text_native": "3538 ची coil लागते मला."
    },
    {
      "ucid": "21112178893043131",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.98,
      "end_s": 29.28,
      "text_en": "Yes, we have it. We mostly have coils. We have all the stock.",
      "text_native": "हा आहे. Mostly coils आहे आमच्याकडे. सगळा stock आहे."
    },
    {
      "ucid": "21112178893043131",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.36,
      "end_s": 31.84,
      "text_en": "But right now, there is nothing. I will probably need it next month.",
      "text_native": "पण सध्या काही नाहीये. पुढच्या महिन्यात बहुतेक लागेल मला."
    },
    {
      "ucid": "21112178893043131",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.21,
      "end_s": 36.51,
      "text_en": "Okay sir, no issue. I will WhatsApp you my number. If there is any requirement next month, you can share it.",
      "text_native": "ठीक आहे सर, काही issue नाही. मी तुम्हाला WhatsApp करतो माझा नंबर. पुढच्या महिन्यात काही requirement असेल तर तुम्ही share करू शकता."
    },
    {
      "ucid": "21112178893043131",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.83,
      "end_s": 37.23,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178893043131",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.89,
      "end_s": 39.89,
      "text_en": "A little practical [inaudible]",
      "text_native": "थोडं प्रॅक्टिकल [inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178893043131",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent provided a warm, non-pushy opening and stated the context of the call."
    },
    {
      "ucid": "21112178893043131",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, CD Traders?",
      "comment": "Only confirmed the company name; did not ask about procurement city, decision-making role, or best contact details."
    },
    {
      "ucid": "21112178893043131",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Did not ask any of the 8 required discovery questions about business type, volume, brands, or payment terms."
    },
    {
      "ucid": "21112178893043131",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No platform education was provided regarding pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178893043131",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Identified a future need ('next month') but failed to schedule a specific callback date, leaving the onus on the customer."
    },
    {
      "ucid": "21112178893043131",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the agent offering to send his number, which is not one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}