{
  "ucid": "21112178892888561",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 10:11:25",
  "end_time": "2026-09-09 10:13:54",
  "duration_sec": 149,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf4042657c2df0b96a25cff3b3be3f480.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 545,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178892888561__DIAf4042657c2df0b96a25cff3b3be3f480.mp3",
  "audio_bytes": 373248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 124.416,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[7s] AGENT: Hello Aniket ji, this is Rohit speaking from JSW One.   (अनिकेत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।)\n[10s] CUSTOMER: From where?   (कहां से?)\n[11s] AGENT: From JSW One.   (JSW One से।)\n[12s] CUSTOMER: Yes?   (जी?)\n[12s] AGENT: From JSW One, Mumbai.   (JSW One से, मुंबई।)\n[14s] CUSTOMER: Yes, from JSW One, okay, tell me.   (हां JSW One से, ओके बोलिए ना।)\n[15s] AGENT: Yes, I saw a company named Kavita Enterprises, you had registered it.   (जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था।)\n[18s] CUSTOMER: Yes, yes.   (हां हां।)\n[18s] AGENT: And you had put an inquiry for some HR sheets, 1250 by 2500.   (And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।)\n[20s] CUSTOMER: Yes.   (हां।)\n[21s] AGENT: Is this for, I mean, trading or do you do some manufacturing?   (ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?)\n[24s] CUSTOMER: I do trading, sir, and I also do manufacturing.   (Trading trading भी करते हो सर, manufacturing भी करता हूं।)\n[26s] AGENT: What is the manufacturing for?   (Manufacturing किस चीज का है?)\n[28s] CUSTOMER: If any customer needs a sheet metal part, I do the cutting and give it to them.   (Sheet metal के अगर कौन से customer को part चाहिए रहेगा तो cutting करके दे देता हूं।)\n[30s] AGENT: Okay okay okay. How much quantity is needed now?   (ओके ओके ओके। अभी कितना quantity लगता है?)\n[33s] CUSTOMER: I will need 300 sheets.   (मेरे को तीन सौ sheet लगने वाले हैं।)\n[34s] AGENT: How many?   (कितना?)\n[35s] CUSTOMER: 300 sheets will be needed.   (तीन सौ sheet लगेगा।)\n[36s] AGENT: Yes.   (हां।)\n[37s] CUSTOMER: Okay.   (अच्छा।)\n[37s] AGENT: In that, I need 0.8, 1.2   (उसमें को 0.8, 1.2)\n[39s] CUSTOMER: Uh   (अह)\n[40s] AGENT: So 0.8, 1.2... HR doesn't come in this.   (तो 0.8, 1.2 इसमें तो HR नहीं आता।)\n[42s] CUSTOMER: No, no, I haven't put that in yet, I just wanted to know the rate. 0.8, 1.2, and 1.5 mm and 2 mm.   (नहीं नहीं उसमें डाला नहीं मैंने अभी, मुझे खाली rate जानना था। 0.8, 1.2, और 1.5 mm और 2 mm।)\n[46s] CUSTOMER: Hmm. I will need more of 1.2, 200 sheets for me.   (हम्म। 1.2 का ज्यादा लगने वाला है मेरे को दो सौ sheet।)\n[48s] AGENT: Are you saying HR for all of this?   (HR बोल रहे हैं आप ये सब?)\n[49s] CUSTOMER: CR CR.   (CR CR।)\n[50s] AGENT: Oh CR. Yes, CR, right?   (ओह CR। हां CR ना।)\n[51s] AGENT: No, you have created it for HR.   (नहीं आपने बनाया है HR का।)\n[52s] CUSTOMER: Yes, I just created it for HR because I wanted to know the rate.   (हां मैंने खाली बनाया है HR का क्योंकि मुझे rate जानना था।)\n[54s] AGENT: What is your requirement now? I mean, what is the exact requirement?   (अभी आपका requirement है क्या? मतलब exact क्या requirement है?)\n[56s] CUSTOMER: 3 mm.   (3 mm।)\n[57s] AGENT: It's 3 mm HR, 300 sheets.   (3 mm का HR है, तीन सौ sheet।)\n[59s] CUSTOMER: Yes, correct.   (हां बराबर।)\n[60s] AGENT: 3 mm 1250 by 2500, right?   (3 mm 1250 2500, है ना?)\n[61s] CUSTOMER: Hmm.   (हम्म।)\n[62s] AGENT: Hmm hmm. And what do you have in CR? I mean, what you need right now, tell me that. I will tell you the rate like this, verbally, but tell me what your requirement is right now.   (हम्म हम्म। और आपका CR में क्या है? मतलब अभी जो चाहिए आपको, वो बताइए मुझे। Rate मैं आपको बता दूंगा ऐसे verbally, but अभी जो आपका requirement है वो मुझे बताइए।)\n[67s] CUSTOMER: And CR sheets are also needed.   (और CR का भी sheet लगता है।)\n[68s] AGENT: CR... no, that it's needed is fine, what will you take now?   (CR नहीं लगता है वो ठीक है, अभी आप क्या लोगे?)\n[70s] CUSTOMER: Tell me the rate for 3 mm right now, what is it going for.   (मुझे अभी 3 mm बता दो rate क्या चल रहा है।)\n[72s] AGENT: Okay, I'll tell you for 3 mm, okay, fine.   (ठीक है 3 mm का बताता हूं, चलो ठीक है।)\n[73s] CUSTOMER: Yes.   (हां।)\n[74s] AGENT: I'll tell you.   (बताता हूं मैं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You did a good job clarifying the customer's confusing initial request. To better qualify the lead, remember to ask about their total monthly steel consumption, not just the quantity for this one order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader who also does some manufacturing, had submitted an inquiry for HR sheets but was actually interested in rates for various CR and HR products. The agent clarified the immediate requirement was for 300 sheets of 3mm HR. The call ended with the agent promising to provide a rate for this item, without giving a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था। And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।\", \"comment\": \"The agent correctly referenced the customer's platform registration and the specific product inquiry they had submitted.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"3 mm का HR है, तीन सौ sheet। ... 3 mm 1250 2500, है ना?\", \"comment\": \"Agent revalidated product (HR), thickness (3mm), width (1250x2500), and quantity (300 sheets), but did not confirm delivery location or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?\", \"comment\": \"Agent only asked about the end application (trading/mfg). No questions were asked about monthly tonnage, current brands, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है 3 mm का बताता हूं, चलो ठीक है। ... बताता हूं मैं।\", \"comment\": \"The agent agreed to provide a price but did not give the price on the call, nor did they state a specific timeline for when the customer would receive it.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"नहीं आपने बनाया है HR का। ... अभी आपका requirement है क्या? मतलब exact क्या requirement है?\", \"comment\": \"The agent focused entirely on clarifying the customer's muddled requirement and did not waste time pitching other products or the JSW portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did a good job clarifying the customer's confusing initial request. To better qualify the lead, remember to ask about their total monthly steel consumption, not just the quantity for this one order.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader who also does some manufacturing, had submitted an inquiry for HR sheets but was actually interested in rates for various CR and HR products. The agent clarified the immediate requirement was for 300 sheets of 3mm HR. The call ended with the agent promising to provide a rate for this item, without giving a specific timeline.\"}",
  "error": null,
  "latency_ms": 29831,
  "input_tokens": 3998,
  "output_tokens": 809,
  "created_at": "2026-09-25 11:17:03",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.577,
  "agent_talk_sec": 33.6,
  "customer_talk_sec": 24.6,
  "dead_air_sec": 90.8,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 346.4,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 21,
  "discovery_qs": 11,
  "words_agent": 194,
  "words_customer": 131,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178892888561",
      "idx": 0,
      "speaker": "agent",
      "start_s": 6.88,
      "end_s": 9.4,
      "text_en": "Hello Aniket ji, this is Rohit speaking from JSW One.",
      "text_native": "अनिकेत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 1,
      "speaker": "customer",
      "start_s": 9.89,
      "end_s": 10.38,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 2,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 11.3,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.12,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.32,
      "end_s": 13.5,
      "text_en": "From JSW One, Mumbai.",
      "text_native": "JSW One से, मुंबई।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.74,
      "end_s": 15.08,
      "text_en": "Yes, from JSW One, okay, tell me.",
      "text_native": "हां JSW One से, ओके बोलिए ना।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.08,
      "end_s": 17.4,
      "text_en": "Yes, I saw a company named Kavita Enterprises, you had registered it.",
      "text_native": "जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 18.0,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 20.4,
      "text_en": "And you had put an inquiry for some HR sheets, 1250 by 2500.",
      "text_native": "And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 20.7,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 23.4,
      "text_en": "Is this for, I mean, trading or do you do some manufacturing?",
      "text_native": "ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.9,
      "end_s": 26.0,
      "text_en": "I do trading, sir, and I also do manufacturing.",
      "text_native": "Trading trading भी करते हो सर, manufacturing भी करता हूं।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 27.1,
      "text_en": "What is the manufacturing for?",
      "text_native": "Manufacturing किस चीज का है?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 30.3,
      "text_en": "If any customer needs a sheet metal part, I do the cutting and give it to them.",
      "text_native": "Sheet metal के अगर कौन से customer को part चाहिए रहेगा तो cutting करके दे देता हूं।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 32.1,
      "text_en": "Okay okay okay. How much quantity is needed now?",
      "text_native": "ओके ओके ओके। अभी कितना quantity लगता है?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 34.1,
      "text_en": "I will need 300 sheets.",
      "text_native": "मेरे को तीन सौ sheet लगने वाले हैं।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.4,
      "end_s": 34.8,
      "text_en": "How many?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 17,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 36.0,
      "text_en": "300 sheets will be needed.",
      "text_native": "तीन सौ sheet लगेगा।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 18,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 36.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 37.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.8,
      "text_en": "In that, I need 0.8, 1.2",
      "text_native": "उसमें को 0.8, 1.2"
    },
    {
      "ucid": "21112178892888561",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 39.8,
      "text_en": "Uh",
      "text_native": "अह"
    },
    {
      "ucid": "21112178892888561",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 41.7,
      "text_en": "So 0.8, 1.2... HR doesn't come in this.",
      "text_native": "तो 0.8, 1.2 इसमें तो HR नहीं आता।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.7,
      "end_s": 46.0,
      "text_en": "No, no, I haven't put that in yet, I just wanted to know the rate. 0.8, 1.2, and 1.5 mm and 2 mm.",
      "text_native": "नहीं नहीं उसमें डाला नहीं मैंने अभी, मुझे खाली rate जानना था। 0.8, 1.2, और 1.5 mm और 2 mm।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 24,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 48.4,
      "text_en": "Hmm. I will need more of 1.2, 200 sheets for me.",
      "text_native": "हम्म। 1.2 का ज्यादा लगने वाला है मेरे को दो सौ sheet।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 25,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 49.3,
      "text_en": "Are you saying HR for all of this?",
      "text_native": "HR बोल रहे हैं आप ये सब?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 26,
      "speaker": "customer",
      "start_s": 49.3,
      "end_s": 49.8,
      "text_en": "CR CR.",
      "text_native": "CR CR।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 27,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 50.8,
      "text_en": "Oh CR. Yes, CR, right?",
      "text_native": "ओह CR। हां CR ना।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 28,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.8,
      "text_en": "No, you have created it for HR.",
      "text_native": "नहीं आपने बनाया है HR का।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 29,
      "speaker": "customer",
      "start_s": 52.1,
      "end_s": 54.0,
      "text_en": "Yes, I just created it for HR because I wanted to know the rate.",
      "text_native": "हां मैंने खाली बनाया है HR का क्योंकि मुझे rate जानना था।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 30,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.7,
      "text_en": "What is your requirement now? I mean, what is the exact requirement?",
      "text_native": "अभी आपका requirement है क्या? मतलब exact क्या requirement है?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 31,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 56.8,
      "text_en": "3 mm.",
      "text_native": "3 mm।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.2,
      "end_s": 58.6,
      "text_en": "It's 3 mm HR, 300 sheets.",
      "text_native": "3 mm का HR है, तीन सौ sheet।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 33,
      "speaker": "customer",
      "start_s": 58.9,
      "end_s": 59.5,
      "text_en": "Yes, correct.",
      "text_native": "हां बराबर।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 34,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 61.2,
      "text_en": "3 mm 1250 by 2500, right?",
      "text_native": "3 mm 1250 2500, है ना?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 35,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 61.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 36,
      "speaker": "agent",
      "start_s": 61.8,
      "end_s": 66.4,
      "text_en": "Hmm hmm. And what do you have in CR? I mean, what you need right now, tell me that. I will tell you the rate like this, verbally, but tell me what your requirement is right now.",
      "text_native": "हम्म हम्म। और आपका CR में क्या है? मतलब अभी जो चाहिए आपको, वो बताइए मुझे। Rate मैं आपको बता दूंगा ऐसे verbally, but अभी जो आपका requirement है वो मुझे बताइए।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 37,
      "speaker": "customer",
      "start_s": 66.9,
      "end_s": 68.0,
      "text_en": "And CR sheets are also needed.",
      "text_native": "और CR का भी sheet लगता है।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 38,
      "speaker": "agent",
      "start_s": 68.2,
      "end_s": 69.9,
      "text_en": "CR... no, that it's needed is fine, what will you take now?",
      "text_native": "CR नहीं लगता है वो ठीक है, अभी आप क्या लोगे?"
    },
    {
      "ucid": "21112178892888561",
      "idx": 39,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 71.7,
      "text_en": "Tell me the rate for 3 mm right now, what is it going for.",
      "text_native": "मुझे अभी 3 mm बता दो rate क्या चल रहा है।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 40,
      "speaker": "agent",
      "start_s": 71.7,
      "end_s": 73.1,
      "text_en": "Okay, I'll tell you for 3 mm, okay, fine.",
      "text_native": "ठीक है 3 mm का बताता हूं, चलो ठीक है।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 41,
      "speaker": "customer",
      "start_s": 73.1,
      "end_s": 73.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178892888561",
      "idx": 42,
      "speaker": "agent",
      "start_s": 74.0,
      "end_s": 74.6,
      "text_en": "I'll tell you.",
      "text_native": "बताता हूं मैं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178892888561",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "जी कविता एंटरप्राइजेस करके अभी कंपनी देखी आपने रजिस्टर किया था। And आपने कुछ HR sheets के लिए इन्क्वायरी डाली थी 1250 2500।",
      "comment": "The agent correctly referenced the customer's platform registration and the specific product inquiry they had submitted."
    },
    {
      "ucid": "21112178892888561",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "3 mm का HR है, तीन सौ sheet। ... 3 mm 1250 2500, है ना?",
      "comment": "Agent revalidated product (HR), thickness (3mm), width (1250x2500), and quantity (300 sheets), but did not confirm delivery location or timeline."
    },
    {
      "ucid": "21112178892888561",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "ये आप मतलब trading के लिए या फिर कुछ manufacturing करते हैं?",
      "comment": "Agent only asked about the end application (trading/mfg). No questions were asked about monthly tonnage, current brands, JSW share, or payment terms."
    },
    {
      "ucid": "21112178892888561",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है 3 mm का बताता हूं, चलो ठीक है। ... बताता हूं मैं।",
      "comment": "The agent agreed to provide a price but did not give the price on the call, nor did they state a specific timeline for when the customer would receive it."
    },
    {
      "ucid": "21112178892888561",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "नहीं आपने बनाया है HR का। ... अभी आपका requirement है क्या? मतलब exact क्या requirement है?",
      "comment": "The agent focused entirely on clarifying the customer's muddled requirement and did not waste time pitching other products or the JSW portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}