Call 21112178887186711 2026-09-08 · Abdul Ansari · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some light background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or if it was a good time, jumping straight to the requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement patterns.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Uh, the vehicle is being loaded right now, sir, over there.
did well
Qualify
Do you have any requirement, sir, in steel, like in HR CR?
Summary
The agent contacted the customer to inquire about HR/CR steel requirements. The customer indicated they were currently busy receiving a delivery from another supplier. The agent acknowledged this, but the call ended shortly after without any discovery, pitching, or establishing a next step.
Coaching
When a customer indicates they are busy or already buying, acknowledge it but immediately pivot to scheduling a specific time for a follow-up call instead of letting the conversation end.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or if it was a good time, jumping straight to the requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement patterns. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, in steel, like in HR CR? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established or agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Uh, the vehicle is being loaded right now, sir, over there. |
Oh, great, great, great, sir, great. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.658 | 9.6s | 5.0s | 46.4s | 3.2s | 256.2 | 0 | 6 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हलो
customer
1.6s
Yes?
हां?
agent
2.3s
Am I speaking with Siddh Jatta Industries?
सिद्ध जट्टा इंडस्ट्रीज से बात कर रहे हैं?
customer
4.9s
Hello?
हलो?
agent
5.9s
Hello?
हलो?
agent
6.6s
This is Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर मैं JSW से।
customer
9.0s
Hello?
हलो?
customer
9.6s
Yes, tell me.
हां बोलिए ना।
agent
10.3s
Do you have any requirement, sir, in steel, like in HR CR? I had called you for that.
कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक HR CR में? इसके लिए फोन किया था मैं आपको।
customer
14.2s
Uh, the vehicle is being loaded right now, sir, over there.
अह अभी गाड़ी लोड हो रही है सर वहां पे।
agent
16.3s
Oh, great, great, great, sir, great.
अरे बढ़िया बढ़िया बढ़िया सर बढ़िया।
customer
18.1s
Yes, yes, yes.
हां हां हां।
agent
18.9s
For that.
उसके लिए।
customer
19.6s
Okay.