{
  "ucid": "21112178887186711",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 18:21:07",
  "end_time": "2026-09-08 18:22:08",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1616e965eb2bbb0fc6a2d04f26bb93f5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 547,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178887186711__DIA1616e965eb2bbb0fc6a2d04f26bb93f5.mp3",
  "audio_bytes": 96984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.328,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हलो)\n[2s] CUSTOMER: Yes?   (हां?)\n[2s] AGENT: Am I speaking with Siddh Jatta Industries?   (सिद्ध जट्टा इंडस्ट्रीज से बात कर रहे हैं?)\n[5s] CUSTOMER: Hello?   (हलो?)\n[6s] AGENT: Hello?   (हलो?)\n[7s] AGENT: This is Abdul speaking, sir, from JSW.   (अब्दुल बात कर रहा हूं सर मैं JSW से।)\n[9s] CUSTOMER: Hello?   (हलो?)\n[10s] CUSTOMER: Yes, tell me.   (हां बोलिए ना।)\n[10s] AGENT: Do you have any requirement, sir, in steel, like in HR CR? I had called you for that.   (कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक HR CR में? इसके लिए फोन किया था मैं आपको।)\n[14s] CUSTOMER: Uh, the vehicle is being loaded right now, sir, over there.   (अह अभी गाड़ी लोड हो रही है सर वहां पे।)\n[16s] AGENT: Oh, great, great, great, sir, great.   (अरे बढ़िया बढ़िया बढ़िया सर बढ़िया।)\n[18s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[19s] AGENT: For that.   (उसके लिए।)\n[20s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some light background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer indicates they are busy or already buying, acknowledge it but immediately pivot to scheduling a specific time for a follow-up call instead of letting the conversation end.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer to inquire about HR/CR steel requirements. The customer indicated they were currently busy receiving a delivery from another supplier. The agent acknowledged this, but the call ended shortly after without any discovery, pitching, or establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time, jumping straight to the requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement patterns.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discovery was done, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement, sir, in steel, like in HR CR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any next step being established or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer indicates they are busy or already buying, acknowledge it but immediately pivot to scheduling a specific time for a follow-up call instead of letting the conversation end.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"Uh, the vehicle is being loaded right now, sir, over there.\", \"response\": \"Oh, great, great, great, sir, great.\"}], \"call_summary\": \"The agent contacted the customer to inquire about HR/CR steel requirements. The customer indicated they were currently busy receiving a delivery from another supplier. The agent acknowledged this, but the call ended shortly after without any discovery, pitching, or establishing a next step.\"}",
  "error": null,
  "latency_ms": 35746,
  "input_tokens": 2867,
  "output_tokens": 753,
  "created_at": "2026-09-25 11:17:14",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.658,
  "agent_talk_sec": 9.6,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 46.4,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 256.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 41,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178887186711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "हलो"
    },
    {
      "ucid": "21112178887186711",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.59,
      "end_s": 1.86,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178887186711",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.26,
      "end_s": 4.0,
      "text_en": "Am I speaking with Siddh Jatta Industries?",
      "text_native": "सिद्ध जट्टा इंडस्ट्रीज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178887186711",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.86,
      "end_s": 5.26,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178887186711",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.86,
      "end_s": 6.2,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178887186711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 8.8,
      "text_en": "This is Abdul speaking, sir, from JSW.",
      "text_native": "अब्दुल बात कर रहा हूं सर मैं JSW से।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.4,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178887186711",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 13.5,
      "text_en": "Do you have any requirement, sir, in steel, like in HR CR? I had called you for that.",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में लाइक HR CR में? इसके लिए फोन किया था मैं आपको।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 16.2,
      "text_en": "Uh, the vehicle is being loaded right now, sir, over there.",
      "text_native": "अह अभी गाड़ी लोड हो रही है सर वहां पे।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 18.0,
      "text_en": "Oh, great, great, great, sir, great.",
      "text_native": "अरे बढ़िया बढ़िया बढ़िया सर बढ़िया।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 18.6,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 19.3,
      "text_en": "For that.",
      "text_native": "उसके लिए।"
    },
    {
      "ucid": "21112178887186711",
      "idx": 13,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 20.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178887186711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak or if it was a good time, jumping straight to the requirement question."
    },
    {
      "ucid": "21112178887186711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178887186711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement patterns."
    },
    {
      "ucid": "21112178887186711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discovery was done, so no USPs were pitched."
    },
    {
      "ucid": "21112178887186711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement, sir, in steel, like in HR CR?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178887186711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any next step being established or agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178887186711",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "Uh, the vehicle is being loaded right now, sir, over there.",
      "response": "Oh, great, great, great, sir, great."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}