21112178887107731 · Call

Call 21112178887107731 2026-09-08 · Ronak Mehta · 2:05

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Interested	full conversation 31 turns, clean transcript (0% inaudible)	Hindi	31	supply_led (campaign_name:medium)

Audio: clear: The customer briefly speaks to someone else in the background during one turn.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.10

confidence high · +2/−5 from 10 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, jumping directly into a requirement check.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead opening with a direct question about requirements.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Discovery (6 Qs) Only one discovery question (monthly tonnage) was asked; the others were missed entirely.

How Sajal Bhaskar did it on a 9.0/10 call —

is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.

did well

Qualify

AGENT: Is there any requirement for this right now? Is there?

Closure with next step

AGENT: So, shall I give you a reminder next week?

Summary

The agent connected with a very high-volume customer (500-1300 MT/month) in Panipat who uses HR sheets, plates, and PPGL. The customer had no immediate requirement but was open to a future conversation. The agent successfully secured a follow-up call for the following week.

Coaching

You secured a great follow-up, but remember to follow the script: always ask for permission to speak and lead with a hook before asking about requirements.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	AGENT: Pravin ji, good evening, Gaurav here speaking. I am from JSW One. Is there any requirement right now in MS steels, HR coils, sheets, anything? The agent did not ask for permission to speak, jumping directly into a requirement check.
SL2 Hook (supply/price signal)	2	fail	–	0.0	AGENT: Is there any requirement right now in MS steels, HR coils, sheets, anything? The agent did not lead with a supply or price hook, instead opening with a direct question about requirements.
SL3 Discovery (6 Qs)	2	fail	1	0.0	AGENT: So, is your monthly requirement 200 tons? Only one discovery question (monthly tonnage) was asked; the others were missed entirely.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	AGENT: I will get it done for you at the best price possible. This was a single generic promise, not a structured pitch of 2-3 USPs based on discovered needs.
SL5 Qualify	2	pass	–	2.0	AGENT: Is there any requirement for this right now? Is there? Agent successfully asked for a current requirement, which the customer confirmed they did not have.
SL6 Closure with next step	1	pass	–	1.0	AGENT: So, shall I give you a reminder next week? Agent secured a committed next step with a specific timeframe ('next week'), which the customer agreed to.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	handled	Next जो भी order आएगा मैं आपको call कर लूंगा।	So, shall I give you a reminder next week?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.482	35.7s	38.3s	51.0s	6.2s	277.3	0	15	16	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.5s

Hello?

agent

2.7s

Pravin ji, good evening, Gaurav here speaking. I am from JSW One.

प्रवीण जी good evening, गौरव यहां बात कर रहा हूं। मैं JSW One से।

agent

6.3s

Is there any requirement right now in MS steels, HR coils, sheets, anything?

कुछ अभी requirement आ रही है MS steels में, HR coils, sheets में कुछ?

customer

9.6s

Sir, where are you calling from, by the way?

सर कहां से बोल रहे हो वैसे?

agent

11.2s

I am calling from JSW One, sir.

JSW One से बात कर रहा हूं सर।

customer

12.5s

Pravin ji, start it. Hello?

प्रवीण जी चालू कर दे। Hello?

agent

14.5s

Yes?

हां?

customer

14.8s

No, from JSW One where, sir? I mean, from which area?

नहीं JSW One से कहां से सर, मतलब कौनसे एरिया से?

agent

17.1s

I am speaking from the Mumbai headquarters, but our delivery is pan-India. We also have a delivery team along with it.

मैं तो मुंबई हेडक्वार्टर से बात कर रहा हूं but हमारा delivery जो रहता है pan India रहता है। हमारी delivery team भी है साथ साथ में।

customer

22.0s

Okay. JSW sir, you also provide HR sheets, right?

Okay. JSW सर HR sheets में भी दे रहे है ना?

agent

24.6s

You HR... Hello? Yes, what will be your location, though?

आपको HR... Hello? हां, आपका आपका location कहां पर रहेगा but ये?

customer

27.8s

It will be Panipat, sir. I live in Panipat.

पानीपत रहेगा सर, पानीपत में रहता हूं।

agent

29.5s

Okay. And in HR, what, do you take coils, do you take sheets, what do you take?

Okay. और HR में क्या, coils में लेते हैं, sheets में लेते हैं, क्या लेते हैं आप?

customer

32.5s

We take sheets, sir, in HR.

Sheets में लेते हैं सर हम HR में।

agent

34.0s

In sheets. And what will be the dimensions? Is there any requirement for this right now? Is there?

Sheets में। और क्या dimensions रहेंगी अभी कुछ requirement आ रही है इसमें? है अभी?

customer

37.2s

Sir, I have just placed an order for two... 200 tons today. I'll save your number. Next time I will call you.

सर अभी तो आर्डर किया है दो- 200 ton का आज का आर्डर किया है। मैं आपका नंबर save कर लेता हूं। Next बार time आपको कर लूंगा call मैं।

agent

42.5s

So, is your monthly requirement 200 tons?

तो ये monthly का आपका 200 ton का रहता है requirement क्या?

customer

44.6s

No, my monthly is 500 to 700 tons, sir, in HR plates.

नहीं monthly तो मेरा 500 से 700 ton का रहता है सर HR plates में।

customer

48.0s

JSW, do you also deal in sheeting? Do you deal in this? In this sheeting etc., the color-coated etc.?

JSW sheeting में भी deal कर- इसमें भी करते हो क्या deal आप? ये sheeting वगेरा में जो color coated वगेरा में?

agent

52.0s

Those are called PPGL products, sir.

PPGL products बोलते हैं उसको सर।

customer

53.8s

Hmm hmm.

हम्म हम्म।

agent

54.8s

Yes, we do, sir.

हां करते हैं ना सर।

customer

56.3s

So in total, consider this, my purlin, sheeting, and all this together, the order is for 1200-1300 tons per month.

तो total मिलाके मेरा ये लगाओ purlin, sheeting और ये सारा मिलाके 12-1300 ton का order रहता है महीने का।

agent

60.8s

We do, sir. At least make an initial start. I will get it done for you at the best price possible.

करते हैं सर, initial start तो कीजिए। मैं कर- करके देता हूं best price जो रहेगा।

customer

64.5s

No problem, sir. I'll save your number now. For the next order that comes, I will call you.

कोई नहीं सर, अभी मैं आपका नंबर save कर लेता हूं। Next जो भी order आएगा मैं आपको call कर लूंगा।

agent

68.5s

So, shall I give you a reminder next week?

तो एक next week में आपको एक reminder दूं एक?

customer

70.2s

The next order that needs to be placed... Yes, let's do it formally next week.

अगले का order जो अभी करना है तो आपको... हां next week में कर ले formal।

agent

73.2s

Next week. Okay, that works. I will ping you on WhatsApp. Let's stay in touch.

Next week में। ठीक है, चलेगा। मैं आपको ping करके रखता हूं WhatsApp पे। Touch में रहते हैं।

customer

76.8s

Okay.

ठीक है।

agent

77.5s

Okay, Pravin ji.

Okay प्रवीण जी।

customer

78.8s

Okay ji.

Okay जी।