Call 21112178886945561 2026-09-08 · Ronak Mehta · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 29 turns, clean transcript (0% inaudible) | Gujarati | 29 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.53
confidence high · +1/−10
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak, jumping directly to a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions (what they make, end application), which is below the threshold for a 'partial' pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement for HR sheets right now?
Closure with next step
Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?
Summary
The agent contacted a customer who manufactures racking systems using HR sheets. The customer stated they had no current requirement as their procurement was already done. The agent performed limited discovery on the customer's business and end-product, then closed the call by agreeing to connect on WhatsApp for future needs.
Coaching
Focus on the first 30 seconds of your call: always ask for permission to speak and then deliver a strong hook to give the customer a reason to engage, even if they don't have an immediate need.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | I am speaking from JSW One. Do you have any requirement for HR sheets right now? The agent introduced himself and the company but failed to ask for permission to speak, jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | And what do you make? Are you in manufacturing or what is it? ... And what is your end application for this material that you make? Agent only asked 2 of the 6 required discovery questions (what they make, end application), which is below the threshold for a 'partial' pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR sheets right now? Agent successfully executed the intent of this step by asking for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay? Agent established a clear and committed next step (sending a WhatsApp message) which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 28.5s | 13.6s | 41.9s | 6.1s | 258.9 | 0 | 15 | 14 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
હેલો
agent
1.2s
Hello
હેલો
customer
1.9s
Hello
હેલો
agent
2.5s
Hello
હેલો
agent
3.0s
Oh Jitendra bhai, good evening, I am Ronak Mehta speaking from JSW One.
ઓ જીતેન્દ્રભાઈ ગુડ ઇવનિંગ રોનક મહેતા વાત કરું છું JSW One થી.
customer
7.0s
From where?
ક્યાંથી?
agent
7.6s
I am speaking from JSW One. Do you have any requirement for HR sheets right now?
JSW One થી વાત કરું છું. કોઈ અત્યારે કઈ HR sheets માં કઈ રિક્વાયરમેન્ટ છે આમાં?
customer
11.3s
No, there is no such requirement at the moment.
ના હાલમાં રિક્વાયરમેન્ટ નથી એવી કઈ.
agent
14.0s
So, is the procurement done or how is your planning right now?
તો થઈ ગયું છે પ્રોક્યુરમેન્ટ કે કેવું છે તમારું અત્યારે પ્લાનિંગ?
customer
16.9s
Yes, it's done. The procurement is done. If there is anything, we will let you know, okay? Huh?
હા થઈ ગયેલું છે. પ્રોક્યુરમેન્ટ થઈ ગયું. એવું કઈ હશે ને તો કહેશું તમને બરોબર? હો?
agent
20.6s
Okay. And what do you make? Are you in manufacturing or what is it?
ઓકે. અને તમે શું બનાવો છો? મેન્યુફેક્ચરિંગ માં છો કે કેવું છે તમારું?
customer
23.3s
Racking system.
રેકિંગ સિસ્ટમ.
agent
24.0s
No, manufacturing?
ના મેન્યુફેક્ચરિંગ?
customer
24.6s
Racking system.
રેકિંગ સિસ્ટમ.
agent
26.0s
Okay. So do you deal more in HR or do you plan for any other material as well?
ઓકે. સો તમારું આ HR માં જ તમે વધારે ડીલ થાય કે બીજા કોઈ મટીરીયલમાં પણ તમે કરો છો પ્લાનિંગ?
customer
30.5s
We deal only in HR.
HR માં જ ડીલ થાય.
agent
31.4s
Sheets.
શીટ્સ.
customer
32.2s
Sheets sheets.
શીટ્સ શીટ્સ.
agent
32.7s
Yes, only in HR sheets.
હા HR શીટ્સ માં જ.
customer
33.4s
Yes, HR sheet, that's why I'm saying HR sheet.
હા HR શીટ એટલે કહું છું HR શીટ.
agent
34.8s
And what is your end application for this material that you make?
અને આ તમારું શું એન્ડ એપ્લિકેશન શું હોય આ મટીરીયલ જે તમે બનાવો એનું?
customer
37.6s
It's racking.
રેકિંગ હોય છે.
agent
38.5s
Racking?
રેકિંગ?
customer
39.2s
Racking, the racking system that comes, racking.
રેકિંગ, રેકિંગ સિસ્ટમ આવે ને રેકિંગ.
agent
40.6s
Oh rackings, okay racks racks. Okay okay fine.
અચ્છા રેકિંગ્સ, ઓકે રેક્સ રેક્સ. ઓકે ઓકે ફાઈન.
agent
43.3s
Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?
ઠીક છે, હું તમને WhatsApp પિંગ કરી રાખું છું. કઈ આવે તો પછી તો મને જણાવી દેજો એક વાર ઓકે?
customer
46.9s
No problem, no problem. Yes.
વાંધો નહિ, વાંધો નહિ. હા.
agent
47.9s
Thank you.
થેંક યુ.
customer
48.3s
Okay.
ઓકે.