{
  "ucid": "21112178886945561",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:40:55",
  "end_time": "2026-09-08 17:42:19",
  "duration_sec": 84,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcca1ee4e6974d85ef77912f3c2663b0c.mp3",
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  "agent_status": null,
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  "raw_payload": null,
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 70.848,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[1s] AGENT: Hello   (હેલો)\n[2s] CUSTOMER: Hello   (હેલો)\n[2s] AGENT: Hello   (હેલો)\n[3s] AGENT: Oh Jitendra bhai, good evening, I am Ronak Mehta speaking from JSW One.   (ઓ જીતેન્દ્રભાઈ ગુડ ઇવનિંગ રોનક મહેતા વાત કરું છું JSW One થી.)\n[7s] CUSTOMER: From where?   (ક્યાંથી?)\n[8s] AGENT: I am speaking from JSW One. Do you have any requirement for HR sheets right now?   (JSW One થી વાત કરું છું. કોઈ અત્યારે કઈ HR sheets માં કઈ રિક્વાયરમેન્ટ છે આમાં?)\n[11s] CUSTOMER: No, there is no such requirement at the moment.   (ના હાલમાં રિક્વાયરમેન્ટ નથી એવી કઈ.)\n[14s] AGENT: So, is the procurement done or how is your planning right now?   (તો થઈ ગયું છે પ્રોક્યુરમેન્ટ કે કેવું છે તમારું અત્યારે પ્લાનિંગ?)\n[17s] CUSTOMER: Yes, it's done. The procurement is done. If there is anything, we will let you know, okay? Huh?   (હા થઈ ગયેલું છે. પ્રોક્યુરમેન્ટ થઈ ગયું. એવું કઈ હશે ને તો કહેશું તમને બરોબર? હો?)\n[21s] AGENT: Okay. And what do you make? Are you in manufacturing or what is it?   (ઓકે. અને તમે શું બનાવો છો? મેન્યુફેક્ચરિંગ માં છો કે કેવું છે તમારું?)\n[23s] CUSTOMER: Racking system.   (રેકિંગ સિસ્ટમ.)\n[24s] AGENT: No, manufacturing?   (ના મેન્યુફેક્ચરિંગ?)\n[25s] CUSTOMER: Racking system.   (રેકિંગ સિસ્ટમ.)\n[26s] AGENT: Okay. So do you deal more in HR or do you plan for any other material as well?   (ઓકે. સો તમારું આ HR માં જ તમે વધારે ડીલ થાય કે બીજા કોઈ મટીરીયલમાં પણ તમે કરો છો પ્લાનિંગ?)\n[30s] CUSTOMER: We deal only in HR.   (HR માં જ ડીલ થાય.)\n[31s] AGENT: Sheets.   (શીટ્સ.)\n[32s] CUSTOMER: Sheets sheets.   (શીટ્સ શીટ્સ.)\n[33s] AGENT: Yes, only in HR sheets.   (હા HR શીટ્સ માં જ.)\n[33s] CUSTOMER: Yes, HR sheet, that's why I'm saying HR sheet.   (હા HR શીટ એટલે કહું છું HR શીટ.)\n[35s] AGENT: And what is your end application for this material that you make?   (અને આ તમારું શું એન્ડ એપ્લિકેશન શું હોય આ મટીરીયલ જે તમે બનાવો એનું?)\n[38s] CUSTOMER: It's racking.   (રેકિંગ હોય છે.)\n[38s] AGENT: Racking?   (રેકિંગ?)\n[39s] CUSTOMER: Racking, the racking system that comes, racking.   (રેકિંગ, રેકિંગ સિસ્ટમ આવે ને રેકિંગ.)\n[41s] AGENT: Oh rackings, okay racks racks. Okay okay fine.   (અચ્છા રેકિંગ્સ, ઓકે રેક્સ રેક્સ. ઓકે ઓકે ફાઈન.)\n[43s] AGENT: Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?   (ઠીક છે, હું તમને WhatsApp પિંગ કરી રાખું છું. કઈ આવે તો પછી તો મને જણાવી દેજો એક વાર ઓકે?)\n[47s] CUSTOMER: No problem, no problem. Yes.   (વાંધો નહિ, વાંધો નહિ. હા.)\n[48s] AGENT: Thank you.   (થેંક યુ.)\n[48s] CUSTOMER: Okay.   (ઓકે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Focus on the first 30 seconds of your call: always ask for permission to speak and then deliver a strong hook to give the customer a reason to engage, even if they don't have an immediate need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who manufactures racking systems using HR sheets. The customer stated they had no current requirement as their procurement was already done. The agent performed limited discovery on the customer's business and end-product, then closed the call by agreeing to connect on WhatsApp for future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I am speaking from JSW One. Do you have any requirement for HR sheets right now?\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak, jumping directly to a question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"And what do you make? Are you in manufacturing or what is it? ... And what is your end application for this material that you make?\", \"comment\": \"Agent only asked 2 of the 6 required discovery questions (what they make, end application), which is below the threshold for a 'partial' pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR sheets right now?\", \"comment\": \"Agent successfully executed the intent of this step by asking for a current requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?\", \"comment\": \"Agent established a clear and committed next step (sending a WhatsApp message) which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Focus on the first 30 seconds of your call: always ask for permission to speak and then deliver a strong hook to give the customer a reason to engage, even if they don't have an immediate need.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who manufactures racking systems using HR sheets. The customer stated they had no current requirement as their procurement was already done. The agent performed limited discovery on the customer's business and end-product, then closed the call by agreeing to connect on WhatsApp for future needs.\"}",
  "error": null,
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  "input_tokens": 3484,
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  "created_at": "2026-09-25 11:17:20",
  "sentiment": "negative",
  "sentiment_score": -0.529,
  "sentiment_confidence": "high",
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  "neg": 10,
  "lex_hits": 8,
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  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.677,
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    {
      "ucid": "21112178886945561",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.0,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178886945561",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.25,
      "end_s": 1.6,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178886945561",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.86,
      "end_s": 2.2,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178886945561",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.47,
      "end_s": 2.79,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178886945561",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 6.81,
      "text_en": "Oh Jitendra bhai, good evening, I am Ronak Mehta speaking from JSW One.",
      "text_native": "ઓ જીતેન્દ્રભાઈ ગુડ ઇવનિંગ રોનક મહેતા વાત કરું છું JSW One થી."
    },
    {
      "ucid": "21112178886945561",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.49,
      "text_en": "From where?",
      "text_native": "ક્યાંથી?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.59,
      "end_s": 11.2,
      "text_en": "I am speaking from JSW One. Do you have any requirement for HR sheets right now?",
      "text_native": "JSW One થી વાત કરું છું. કોઈ અત્યારે કઈ HR sheets માં કઈ રિક્વાયરમેન્ટ છે આમાં?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.3,
      "end_s": 13.24,
      "text_en": "No, there is no such requirement at the moment.",
      "text_native": "ના હાલમાં રિક્વાયરમેન્ટ નથી એવી કઈ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.04,
      "end_s": 16.83,
      "text_en": "So, is the procurement done or how is your planning right now?",
      "text_native": "તો થઈ ગયું છે પ્રોક્યુરમેન્ટ કે કેવું છે તમારું અત્યારે પ્લાનિંગ?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.93,
      "end_s": 20.5,
      "text_en": "Yes, it's done. The procurement is done. If there is anything, we will let you know, okay? Huh?",
      "text_native": "હા થઈ ગયેલું છે. પ્રોક્યુરમેન્ટ થઈ ગયું. એવું કઈ હશે ને તો કહેશું તમને બરોબર? હો?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 23.24,
      "text_en": "Okay. And what do you make? Are you in manufacturing or what is it?",
      "text_native": "ઓકે. અને તમે શું બનાવો છો? મેન્યુફેક્ચરિંગ માં છો કે કેવું છે તમારું?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.34,
      "end_s": 23.84,
      "text_en": "Racking system.",
      "text_native": "રેકિંગ સિસ્ટમ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 24.5,
      "text_en": "No, manufacturing?",
      "text_native": "ના મેન્યુફેક્ચરિંગ?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 25.4,
      "text_en": "Racking system.",
      "text_native": "રેકિંગ સિસ્ટમ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 30.0,
      "text_en": "Okay. So do you deal more in HR or do you plan for any other material as well?",
      "text_native": "ઓકે. સો તમારું આ HR માં જ તમે વધારે ડીલ થાય કે બીજા કોઈ મટીરીયલમાં પણ તમે કરો છો પ્લાનિંગ?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 31.3,
      "text_en": "We deal only in HR.",
      "text_native": "HR માં જ ડીલ થાય."
    },
    {
      "ucid": "21112178886945561",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 31.8,
      "text_en": "Sheets.",
      "text_native": "શીટ્સ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 32.6,
      "text_en": "Sheets sheets.",
      "text_native": "શીટ્સ શીટ્સ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.7,
      "end_s": 33.3,
      "text_en": "Yes, only in HR sheets.",
      "text_native": "હા HR શીટ્સ માં જ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 19,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 34.6,
      "text_en": "Yes, HR sheet, that's why I'm saying HR sheet.",
      "text_native": "હા HR શીટ એટલે કહું છું HR શીટ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 37.5,
      "text_en": "And what is your end application for this material that you make?",
      "text_native": "અને આ તમારું શું એન્ડ એપ્લિકેશન શું હોય આ મટીરીયલ જે તમે બનાવો એનું?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 21,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 38.2,
      "text_en": "It's racking.",
      "text_native": "રેકિંગ હોય છે."
    },
    {
      "ucid": "21112178886945561",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 38.9,
      "text_en": "Racking?",
      "text_native": "રેકિંગ?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 23,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 40.5,
      "text_en": "Racking, the racking system that comes, racking.",
      "text_native": "રેકિંગ, રેકિંગ સિસ્ટમ આવે ને રેકિંગ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 43.2,
      "text_en": "Oh rackings, okay racks racks. Okay okay fine.",
      "text_native": "અચ્છા રેકિંગ્સ, ઓકે રેક્સ રેક્સ. ઓકે ઓકે ફાઈન."
    },
    {
      "ucid": "21112178886945561",
      "idx": 25,
      "speaker": "agent",
      "start_s": 43.3,
      "end_s": 46.8,
      "text_en": "Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?",
      "text_native": "ઠીક છે, હું તમને WhatsApp પિંગ કરી રાખું છું. કઈ આવે તો પછી તો મને જણાવી દેજો એક વાર ઓકે?"
    },
    {
      "ucid": "21112178886945561",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 47.8,
      "text_en": "No problem, no problem. Yes.",
      "text_native": "વાંધો નહિ, વાંધો નહિ. હા."
    },
    {
      "ucid": "21112178886945561",
      "idx": 27,
      "speaker": "agent",
      "start_s": 47.9,
      "end_s": 48.2,
      "text_en": "Thank you.",
      "text_native": "થેંક યુ."
    },
    {
      "ucid": "21112178886945561",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 48.6,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    }
  ],
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      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I am speaking from JSW One. Do you have any requirement for HR sheets right now?",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak, jumping directly to a question."
    },
    {
      "ucid": "21112178886945561",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead of leading with a price or availability benefit, he immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178886945561",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "And what do you make? Are you in manufacturing or what is it? ... And what is your end application for this material that you make?",
      "comment": "Agent only asked 2 of the 6 required discovery questions (what they make, end application), which is below the threshold for a 'partial' pass."
    },
    {
      "ucid": "21112178886945561",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178886945561",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR sheets right now?",
      "comment": "Agent successfully executed the intent of this step by asking for a current requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "21112178886945561",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, I will ping you on WhatsApp. If anything comes up, then let me know once, okay?",
      "comment": "Agent established a clear and committed next step (sending a WhatsApp message) which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}