Call 21112178886889392 2026-09-08 · Sajal Bhaskar · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +5/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked for the product type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
Yes, send it on WhatsApp, I will send you my card.
Summary
The agent called Shri Nagoda Metals and immediately asked for a requirement. The customer confirmed they need GI coil and offered to send the full requirement via WhatsApp. The agent agreed to this next step and said they would send their card. No discovery or pitching took place.
Coaching
You secured a potential lead, but you skipped the entire pitch structure to get there. You must ask for permission, deliver the hook, and attempt discovery to understand the customer's needs before asking for the requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked for the product type. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent confirmed a requirement exists but did not capture any specific details (grade, qty, etc.) on the call. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Yes, send it on WhatsApp, I will send you my card. Agent and customer agreed on a clear next step for the customer to send the requirement via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 11.6s | 6.1s | 60.3s | 3.0s | 294.8 | 0 | 8 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
2.5s
Hello.
हॅलो.
customer
3.6s
Yes.
हां.
agent
4.2s
Uh, am I speaking with Shri Nagoda Metals?
अह श्री नगोडा मेटल्स से बात कर रहे हैं?
customer
6.1s
Speak.
बोलो.
agent
6.8s
I was calling from JSW One, greetings.
JSW One से बात कर रहा था, नमस्कार।
customer
8.7s
Who is it, sir?
कौन है सर?
agent
9.7s
Sir, do you have any requirement right now?
सर जी, कोई requirement है अभी?
customer
11.6s
Yes, there is one requirement, I will send it to you.
हां, एक requirement है, भेजता हूं मैं आपको।
agent
13.8s
On what will you send it, sir?
किसपे भेजोगे सर?
customer
15.3s
Should I send it on WhatsApp?
WhatsApp पे भेजूं?
agent
16.4s
Yes, send it on WhatsApp, I will send you my card. What is the requirement for?
हां, WhatsApp पे भेज दो, मैं आपको card भेजता हूं। किस चीज का requirement है?
customer
20.1s
For GL coil.
GL coil का।
agent
21.7s
GL or GP?
GL की GP?
customer
22.9s
GI.
agent
23.8s
GI. Okay, alright, alright. Send it, sir.
GI. अच्छा, ठीक है, ठीक है। भेज दो सर।
customer
26.1s
Okay.