{
  "ucid": "21112178886889392",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:31:33",
  "end_time": "2026-09-08 17:32:51",
  "duration_sec": 78,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdf2a6eab2ee1bfbac7cea61b5dd81591.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 553,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886889392__DIAdf2a6eab2ee1bfbac7cea61b5dd81591.mp3",
  "audio_bytes": 120312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 40.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes.   (हां.)\n[4s] AGENT: Uh, am I speaking with Shri Nagoda Metals?   (अह श्री नगोडा मेटल्स से बात कर रहे हैं?)\n[6s] CUSTOMER: Speak.   (बोलो.)\n[7s] AGENT: I was calling from JSW One, greetings.   (JSW One से बात कर रहा था, नमस्कार।)\n[9s] CUSTOMER: Who is it, sir?   (कौन है सर?)\n[10s] AGENT: Sir, do you have any requirement right now?   (सर जी, कोई requirement है अभी?)\n[12s] CUSTOMER: Yes, there is one requirement, I will send it to you.   (हां, एक requirement है, भेजता हूं मैं आपको।)\n[14s] AGENT: On what will you send it, sir?   (किसपे भेजोगे सर?)\n[15s] CUSTOMER: Should I send it on WhatsApp?   (WhatsApp पे भेजूं?)\n[16s] AGENT: Yes, send it on WhatsApp, I will send you my card. What is the requirement for?   (हां, WhatsApp पे भेज दो, मैं आपको card भेजता हूं। किस चीज का requirement है?)\n[20s] CUSTOMER: For GL coil.   (GL coil का।)\n[22s] AGENT: GL or GP?   (GL की GP?)\n[23s] CUSTOMER: GI.\n[24s] AGENT: GI. Okay, alright, alright. Send it, sir.   (GI. अच्छा, ठीक है, ठीक है। भेज दो सर।)\n[26s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You secured a potential lead, but you skipped the entire pitch structure to get there. You must ask for permission, deliver the hook, and attempt discovery to understand the customer's needs before asking for the requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "GI coil",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Shri Nagoda Metals and immediately asked for a requirement. The customer confirmed they need GI coil and offered to send the full requirement via WhatsApp. The agent agreed to this next step and said they would send their card. No discovery or pitching took place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked for the product type.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent confirmed a requirement exists but did not capture any specific details (grade, qty, etc.) on the call.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, send it on WhatsApp, I will send you my card.\", \"comment\": \"Agent and customer agreed on a clear next step for the customer to send the requirement via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You secured a potential lead, but you skipped the entire pitch structure to get there. You must ask for permission, deliver the hook, and attempt discovery to understand the customer's needs before asking for the requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"GI coil\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Shri Nagoda Metals and immediately asked for a requirement. The customer confirmed they need GI coil and offered to send the full requirement via WhatsApp. The agent agreed to this next step and said they would send their card. No discovery or pitching took place.\"}",
  "error": null,
  "latency_ms": 31688,
  "input_tokens": 2950,
  "output_tokens": 680,
  "created_at": "2026-09-25 11:17:27",
  "sentiment": "positive",
  "sentiment_score": 0.429,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.655,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 60.3,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 294.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 5,
  "words_agent": 57,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886889392",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 2.9,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886889392",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 3.8,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178886889392",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 5.8,
      "text_en": "Uh, am I speaking with Shri Nagoda Metals?",
      "text_native": "अह श्री नगोडा मेटल्स से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.4,
      "text_en": "Speak.",
      "text_native": "बोलो."
    },
    {
      "ucid": "21112178886889392",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 8.3,
      "text_en": "I was calling from JSW One, greetings.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178886889392",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 9.3,
      "text_en": "Who is it, sir?",
      "text_native": "कौन है सर?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 11.1,
      "text_en": "Sir, do you have any requirement right now?",
      "text_native": "सर जी, कोई requirement है अभी?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 13.4,
      "text_en": "Yes, there is one requirement, I will send it to you.",
      "text_native": "हां, एक requirement है, भेजता हूं मैं आपको।"
    },
    {
      "ucid": "21112178886889392",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 14.7,
      "text_en": "On what will you send it, sir?",
      "text_native": "किसपे भेजोगे सर?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.3,
      "end_s": 16.2,
      "text_en": "Should I send it on WhatsApp?",
      "text_native": "WhatsApp पे भेजूं?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 19.4,
      "text_en": "Yes, send it on WhatsApp, I will send you my card. What is the requirement for?",
      "text_native": "हां, WhatsApp पे भेज दो, मैं आपको card भेजता हूं। किस चीज का requirement है?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 21.2,
      "text_en": "For GL coil.",
      "text_native": "GL coil का।"
    },
    {
      "ucid": "21112178886889392",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 22.4,
      "text_en": "GL or GP?",
      "text_native": "GL की GP?"
    },
    {
      "ucid": "21112178886889392",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 23.2,
      "text_en": "GI.",
      "text_native": "GI."
    },
    {
      "ucid": "21112178886889392",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 25.9,
      "text_en": "GI. Okay, alright, alright. Send it, sir.",
      "text_native": "GI. अच्छा, ठीक है, ठीक है। भेज दो सर।"
    },
    {
      "ucid": "21112178886889392",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 26.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886889392",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886889392",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178886889392",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked for the product type."
    },
    {
      "ucid": "21112178886889392",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886889392",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent confirmed a requirement exists but did not capture any specific details (grade, qty, etc.) on the call."
    },
    {
      "ucid": "21112178886889392",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, send it on WhatsApp, I will send you my card.",
      "comment": "Agent and customer agreed on a clear next step for the customer to send the requirement via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}