Call 21112178886862861 2026-09-08 · Abdul Ansari · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but failed to ask for permission to speak before jumping to the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a representative from an infrastructure company, introduced himself, and immediately asked for a requirement. The customer stated they had no current need and would call back if one arose. The agent then ended the call without attempting any discovery or scheduling a follow-up.
Coaching
You must ask for permission and deliver the hook before asking for a requirement; jumping straight to the ask resulted in an immediate shutdown.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Abdul speaking from JSW One. Sir, do you have any requirement? Agent identified himself and the company but failed to ask for permission to speak before jumping to the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated before discovery could occur. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement? I had called for HR CR MS. Agent asked if a requirement existed but did not attempt to qualify for future needs when the customer said no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | No problem, sir. Thank you, thank you sir. Agent accepted the customer's brush-off without proposing a specific callback date or other committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.645 | 8.9s | 4.9s | 27.2s | 3.0s | 276.4 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.8s
Hello
हॅलो
customer
3.6s
Hello
हॅलो
agent
4.5s
Hello, namaskar sir. Am I speaking with Sanjeev Infrastructure Private Limited?
हॅलो नमस्कार सर। मैं संजीव इंफ्रास्ट्रक्चर प्राइवेट लिमिटेड से बात कर रहे हैं?
customer
7.8s
Yes.
हां।
agent
8.9s
Sir, I am Abdul speaking from JSW One.
सर मैं अब्दुल बात कर रहा हूं JSW One से।
customer
11.0s
Yes.
हां जी।
agent
11.6s
Sir, do you have any requirement? I had called for HR CR MS.
सर कुछ रिक्वायरमेंट है क्या आपको? एचआर सीआर एमएस के लिए फोन किया था।
customer
13.8s
Not right now sir, not right now. When there is, I will contact you.
अभी नहीं है सर, अभी नहीं है। जैसे होगा तो मैं आपको कांटेक्ट करेंगे।
agent
16.6s
No problem, sir. Thank you, thank you sir.
कोई बात नहीं सर। थैंक यू, थैंक यू सर।
customer
18.2s
Okay sir.
ओके सर।