{
  "ucid": "21112178886862861",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:27:08",
  "end_time": "2026-09-08 17:27:49",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe6d818e3de1827055dacf79a2583ace1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 555,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886862861__DIAe6d818e3de1827055dacf79a2583ace1.mp3",
  "audio_bytes": 79920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.64,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[4s] CUSTOMER: Hello   (हॅलो)\n[5s] AGENT: Hello, namaskar sir. Am I speaking with Sanjeev Infrastructure Private Limited?   (हॅलो नमस्कार सर। मैं संजीव इंफ्रास्ट्रक्चर प्राइवेट लिमिटेड से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes.   (हां।)\n[9s] AGENT: Sir, I am Abdul speaking from JSW One.   (सर मैं अब्दुल बात कर रहा हूं JSW One से।)\n[11s] CUSTOMER: Yes.   (हां जी।)\n[12s] AGENT: Sir, do you have any requirement? I had called for HR CR MS.   (सर कुछ रिक्वायरमेंट है क्या आपको? एचआर सीआर एमएस के लिए फोन किया था।)\n[14s] CUSTOMER: Not right now sir, not right now. When there is, I will contact you.   (अभी नहीं है सर, अभी नहीं है। जैसे होगा तो मैं आपको कांटेक्ट करेंगे।)\n[17s] AGENT: No problem, sir. Thank you, thank you sir.   (कोई बात नहीं सर। थैंक यू, थैंक यू सर।)\n[18s] CUSTOMER: Okay sir.   (ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must ask for permission and deliver the hook before asking for a requirement; jumping straight to the ask resulted in an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from an infrastructure company, introduced himself, and immediately asked for a requirement. The customer stated they had no current need and would call back if one arose. The agent then ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Abdul speaking from JSW One. Sir, do you have any requirement?\", \"comment\": \"Agent identified himself and the company but failed to ask for permission to speak before jumping to the purpose of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated before discovery could occur.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement? I had called for HR CR MS.\", \"comment\": \"Agent asked if a requirement existed but did not attempt to qualify for future needs when the customer said no.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No problem, sir. Thank you, thank you sir.\", \"comment\": \"Agent accepted the customer's brush-off without proposing a specific callback date or other committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must ask for permission and deliver the hook before asking for a requirement; jumping straight to the ask resulted in an immediate shutdown.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from an infrastructure company, introduced himself, and immediately asked for a requirement. The customer stated they had no current need and would call back if one arose. The agent then ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 30483,
  "input_tokens": 2836,
  "output_tokens": 710,
  "created_at": "2026-09-25 11:17:33",
  "sentiment": "neutral",
  "sentiment_score": -0.086,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.645,
  "agent_talk_sec": 8.9,
  "customer_talk_sec": 4.9,
  "dead_air_sec": 27.2,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 276.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 41,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886862861",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.37,
      "end_s": 1.81,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886862861",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886862861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.57,
      "end_s": 3.9,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886862861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.51,
      "end_s": 7.5,
      "text_en": "Hello, namaskar sir. Am I speaking with Sanjeev Infrastructure Private Limited?",
      "text_native": "हॅलो नमस्कार सर। मैं संजीव इंफ्रास्ट्रक्चर प्राइवेट लिमिटेड से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178886862861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.78,
      "end_s": 8.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.89,
      "end_s": 10.6,
      "text_en": "Sir, I am Abdul speaking from JSW One.",
      "text_native": "सर मैं अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 13.8,
      "text_en": "Sir, do you have any requirement? I had called for HR CR MS.",
      "text_native": "सर कुछ रिक्वायरमेंट है क्या आपको? एचआर सीआर एमएस के लिए फोन किया था।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 16.6,
      "text_en": "Not right now sir, not right now. When there is, I will contact you.",
      "text_native": "अभी नहीं है सर, अभी नहीं है। जैसे होगा तो मैं आपको कांटेक्ट करेंगे।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 18.2,
      "text_en": "No problem, sir. Thank you, thank you sir.",
      "text_native": "कोई बात नहीं सर। थैंक यू, थैंक यू सर।"
    },
    {
      "ucid": "21112178886862861",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 18.8,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886862861",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am Abdul speaking from JSW One. Sir, do you have any requirement?",
      "comment": "Agent identified himself and the company but failed to ask for permission to speak before jumping to the purpose of the call."
    },
    {
      "ucid": "21112178886862861",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead asking directly for a requirement."
    },
    {
      "ucid": "21112178886862861",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178886862861",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated before discovery could occur."
    },
    {
      "ucid": "21112178886862861",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement? I had called for HR CR MS.",
      "comment": "Agent asked if a requirement existed but did not attempt to qualify for future needs when the customer said no."
    },
    {
      "ucid": "21112178886862861",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No problem, sir. Thank you, thank you sir.",
      "comment": "Agent accepted the customer's brush-off without proposing a specific callback date or other committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}