Call 21112178886830141 2026-09-08 · dhruv · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company but did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted as the call was shut down by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement for JSW Steel, etc.?
Summary
The agent identified JSW One and immediately asked if the customer had a requirement for JSW Steel. The customer stated they had no current requirement. The agent ended the call by asking the customer to get in touch if a need arises.
Coaching
You skipped the opening and hook, jumping straight to asking for a requirement, which caused the customer to immediately end the call. Always follow the script to build rapport before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified the company but did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted as the call was shut down by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement for JSW Steel, etc.? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, please let me know. The closure was passive and did not establish a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 10.4s | 6.2s | 44.4s | 2.1s | 276.9 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
agent
1.3s
Hello.
हॅलो.
customer
1.9s
Hello.
हॅलो.
agent
2.6s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूं।
customer
4.4s
Hello.
हॅलो.
agent
5.3s
Sir, can you hear me? Hello.
सर आवाज आ रही है? हॅलो।
customer
6.8s
Yes, tell me, sir.
हां, बोलिए ना सर।
agent
8.1s
Uh sir, I was speaking from JSW One.
अह सर JSW One से बात कर रहा था मैं।
customer
10.1s
Tell me, sir.
बोलो ना सर।
agent
11.0s
Uh sir, is there any requirement for JSW Steel, etc.?
अह सर कुछ requirement है JSW Steel वगेरा में?
customer
13.3s
Not right now, sir, no requirement.
अभी नहीं है सर कुछ requirement.
agent
15.2s
Oh, not right now?
अच्छा अभी नहीं है क्या?
customer
16.4s
Yes.
हो।
agent
17.1s
That's fine, sir. If there is anything, please let me know.
चलेगा ना सर। कुछ रहता है तो बताइएगा।
customer
19.0s
I will let you know. Yes, yes, yes.
बताता हूं। हो हो हो।
agent
20.5s
Okay.
ठीक है।