{
  "ucid": "21112178886830141",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:21:41",
  "end_time": "2026-09-08 17:22:42",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa10fc558abf64c948904b83a71a0e217.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 557,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886830141__DIAa10fc558abf64c948904b83a71a0e217.mp3",
  "audio_bytes": 100008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.336,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Sir, I am speaking from JSW One.   (सर JSW One से बात कर रहा हूं।)\n[4s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Sir, can you hear me? Hello.   (सर आवाज आ रही है? हॅलो।)\n[7s] CUSTOMER: Yes, tell me, sir.   (हां, बोलिए ना सर।)\n[8s] AGENT: Uh sir, I was speaking from JSW One.   (अह सर JSW One से बात कर रहा था मैं।)\n[10s] CUSTOMER: Tell me, sir.   (बोलो ना सर।)\n[11s] AGENT: Uh sir, is there any requirement for JSW Steel, etc.?   (अह सर कुछ requirement है JSW Steel वगेरा में?)\n[13s] CUSTOMER: Not right now, sir, no requirement.   (अभी नहीं है सर कुछ requirement.)\n[15s] AGENT: Oh, not right now?   (अच्छा अभी नहीं है क्या?)\n[16s] CUSTOMER: Yes.   (हो।)\n[17s] AGENT: That's fine, sir. If there is anything, please let me know.   (चलेगा ना सर। कुछ रहता है तो बताइएगा।)\n[19s] CUSTOMER: I will let you know. Yes, yes, yes.   (बताता हूं। हो हो हो।)\n[21s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening and hook, jumping straight to asking for a requirement, which caused the customer to immediately end the call. Always follow the script to build rapport before qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent identified JSW One and immediately asked if the customer had a requirement for JSW Steel. The customer stated they had no current requirement. The agent ended the call by asking the customer to get in touch if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified the company but did not ask for permission to speak or use the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted as the call was shut down by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement for JSW Steel, etc.?\", \"comment\": \"The agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, please let me know.\", \"comment\": \"The closure was passive and did not establish a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening and hook, jumping straight to asking for a requirement, which caused the customer to immediately end the call. Always follow the script to build rapport before qualifying.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent identified JSW One and immediately asked if the customer had a requirement for JSW Steel. The customer stated they had no current requirement. The agent ended the call by asking the customer to get in touch if a need arises.\"}",
  "error": null,
  "latency_ms": 29763,
  "input_tokens": 2928,
  "output_tokens": 664,
  "created_at": "2026-09-25 11:17:35",
  "sentiment": "negative",
  "sentiment_score": -0.559,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.627,
  "agent_talk_sec": 10.4,
  "customer_talk_sec": 6.2,
  "dead_air_sec": 44.4,
  "longest_monologue_sec": 2.1,
  "agent_wpm": 276.9,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 48,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886830141",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.88,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886830141",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.26,
      "end_s": 1.66,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886830141",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.88,
      "end_s": 2.34,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886830141",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 4.14,
      "text_en": "Sir, I am speaking from JSW One.",
      "text_native": "सर JSW One से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.44,
      "end_s": 4.94,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178886830141",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.26,
      "end_s": 6.64,
      "text_en": "Sir, can you hear me? Hello.",
      "text_native": "सर आवाज आ रही है? हॅलो।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.84,
      "end_s": 7.84,
      "text_en": "Yes, tell me, sir.",
      "text_native": "हां, बोलिए ना सर।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.06,
      "end_s": 9.84,
      "text_en": "Uh sir, I was speaking from JSW One.",
      "text_native": "अह सर JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.74,
      "text_en": "Tell me, sir.",
      "text_native": "बोलो ना सर।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.04,
      "end_s": 13.14,
      "text_en": "Uh sir, is there any requirement for JSW Steel, etc.?",
      "text_native": "अह सर कुछ requirement है JSW Steel वगेरा में?"
    },
    {
      "ucid": "21112178886830141",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.34,
      "end_s": 14.84,
      "text_en": "Not right now, sir, no requirement.",
      "text_native": "अभी नहीं है सर कुछ requirement."
    },
    {
      "ucid": "21112178886830141",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.24,
      "end_s": 16.04,
      "text_en": "Oh, not right now?",
      "text_native": "अच्छा अभी नहीं है क्या?"
    },
    {
      "ucid": "21112178886830141",
      "idx": 12,
      "speaker": "customer",
      "start_s": 16.44,
      "end_s": 16.8,
      "text_en": "Yes.",
      "text_native": "हो।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.14,
      "end_s": 19.0,
      "text_en": "That's fine, sir. If there is anything, please let me know.",
      "text_native": "चलेगा ना सर। कुछ रहता है तो बताइएगा।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 20.2,
      "text_en": "I will let you know. Yes, yes, yes.",
      "text_native": "बताता हूं। हो हो हो।"
    },
    {
      "ucid": "21112178886830141",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.54,
      "end_s": 21.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886830141",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified the company but did not ask for permission to speak or use the customer's name."
    },
    {
      "ucid": "21112178886830141",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for requirements."
    },
    {
      "ucid": "21112178886830141",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted as the call was shut down by the customer."
    },
    {
      "ucid": "21112178886830141",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178886830141",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement for JSW Steel, etc.?",
      "comment": "The agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178886830141",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, please let me know.",
      "comment": "The closure was passive and did not establish a specific, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}