Call 21112178886824461 2026-09-08 · Abdul Ansari · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +1/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted to make them relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Call was ended abruptly after the customer said 'not right now', with no attempt to set a next step or ask for a callback time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Sir, hello, this is Abdul speaking from JSW One. Venus Engineering and Service से बात कर रहे हैं आप?
Hook (supply/price signal)
Right now, the rate for HR in steel is increasing in the market.
Summary
The agent contacted a lead from Venus Engineering, opened the call with a price-increase hook, and asked for a current requirement. The customer stated they had no immediate need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.
Coaching
When a customer says they have no current requirement, use that as an opportunity to ask discovery questions for the future, such as what they manufacture and their typical monthly usage.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, this is Abdul speaking from JSW One. Venus Engineering and Service से बात कर रहे हैं आप? Agent greeted, identified self and company, and confirmed the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Right now, the rate for HR in steel is increasing in the market. Agent used a single, clear price signal as a hook, which is compliant with the supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel, in HR CR? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, thank you. Call was ended abruptly after the customer said 'not right now', with no attempt to set a next step or ask for a callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.787 heavy | 11.1s | 3.0s | 27.9s | 5.3s | 270.3 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
2.1s
Hello
हॅलो
customer
2.8s
Hello
हॅलो
agent
3.7s
Sir, hello, this is Abdul speaking from JSW One.
सर जी नमस्कार, अब्दुल बात कर रहा हूं JSW One से।
customer
6.7s
Speak.
बोलिए।
agent
7.3s
Are you speaking from Venus Engineering and Service?
Venus Engineering and Service से बात कर रहे हैं आप?
customer
9.7s
Yes.
हां जी।
agent
10.4s
Sir, do you have any requirement for steel, in HR CR? I called you for that.
सर जी, कुछ रिक्वायरमेंट है क्या स्टील में HR CR में, इसके लिए फोन किया था मैंने आपको।
agent
13.7s
Right now, the rate for HR in steel is increasing in the market.
अभी स्टील में HR का रेट बढ़ रहा है अभी मार्केट में।
customer
16.4s
Not right now.
अभी नहीं।
agent
17.2s
Okay, thank you.
ठीक है, धन्यवाद।
customer
17.9s
I don't have it right now, okay.
अभी नहीं है, ठीक है।