{
  "ucid": "21112178886824461",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:20:44",
  "end_time": "2026-09-08 17:21:26",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA260163ad6316988955117b5abbb338c0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 558,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886824461__DIA260163ad6316988955117b5abbb338c0.mp3",
  "audio_bytes": 72792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 24.264,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Sir, hello, this is Abdul speaking from JSW One.   (सर जी नमस्कार, अब्दुल बात कर रहा हूं JSW One से।)\n[7s] CUSTOMER: Speak.   (बोलिए।)\n[7s] AGENT: Are you speaking from Venus Engineering and Service?   (Venus Engineering and Service से बात कर रहे हैं आप?)\n[10s] CUSTOMER: Yes.   (हां जी।)\n[10s] AGENT: Sir, do you have any requirement for steel, in HR CR? I called you for that.   (सर जी, कुछ रिक्वायरमेंट है क्या स्टील में HR CR में, इसके लिए फोन किया था मैंने आपको।)\n[14s] AGENT: Right now, the rate for HR in steel is increasing in the market.   (अभी स्टील में HR का रेट बढ़ रहा है अभी मार्केट में।)\n[16s] CUSTOMER: Not right now.   (अभी नहीं।)\n[17s] AGENT: Okay, thank you.   (ठीक है, धन्यवाद।)\n[18s] CUSTOMER: I don't have it right now, okay.   (अभी नहीं है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, use that as an opportunity to ask discovery questions for the future, such as what they manufacture and their typical monthly usage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from Venus Engineering, opened the call with a price-increase hook, and asked for a current requirement. The customer stated they had no immediate need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Abdul speaking from JSW One. Venus Engineering and Service से बात कर रहे हैं आप?\", \"comment\": \"Agent greeted, identified self and company, and confirmed the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Right now, the rate for HR in steel is increasing in the market.\", \"comment\": \"Agent used a single, clear price signal as a hook, which is compliant with the supply-led pitch.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel, in HR CR?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, thank you.\", \"comment\": \"Call was ended abruptly after the customer said 'not right now', with no attempt to set a next step or ask for a callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, use that as an opportunity to ask discovery questions for the future, such as what they manufacture and their typical monthly usage.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from Venus Engineering, opened the call with a price-increase hook, and asked for a current requirement. The customer stated they had no immediate need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 24285,
  "input_tokens": 2835,
  "output_tokens": 733,
  "created_at": "2026-09-25 11:17:37",
  "sentiment": "negative",
  "sentiment_score": -0.164,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.787,
  "agent_talk_sec": 11.1,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 27.9,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 270.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 50,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178886824461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.49,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886824461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 2.58,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886824461",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886824461",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.73,
      "end_s": 6.33,
      "text_en": "Sir, hello, this is Abdul speaking from JSW One.",
      "text_native": "सर जी नमस्कार, अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.1,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 9.4,
      "text_en": "Are you speaking from Venus Engineering and Service?",
      "text_native": "Venus Engineering and Service से बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178886824461",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 10.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 13.4,
      "text_en": "Sir, do you have any requirement for steel, in HR CR? I called you for that.",
      "text_native": "सर जी, कुछ रिक्वायरमेंट है क्या स्टील में HR CR में, इसके लिए फोन किया था मैंने आपको।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.7,
      "end_s": 16.0,
      "text_en": "Right now, the rate for HR in steel is increasing in the market.",
      "text_native": "अभी स्टील में HR का रेट बढ़ रहा है अभी मार्केट में।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.4,
      "end_s": 16.8,
      "text_en": "Not right now.",
      "text_native": "अभी नहीं।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 17.8,
      "text_en": "Okay, thank you.",
      "text_native": "ठीक है, धन्यवाद।"
    },
    {
      "ucid": "21112178886824461",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.7,
      "text_en": "I don't have it right now, okay.",
      "text_native": "अभी नहीं है, ठीक है।"
    }
  ],
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    {
      "ucid": "21112178886824461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello, this is Abdul speaking from JSW One. Venus Engineering and Service से बात कर रहे हैं आप?",
      "comment": "Agent greeted, identified self and company, and confirmed the customer's company name."
    },
    {
      "ucid": "21112178886824461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Right now, the rate for HR in steel is increasing in the market.",
      "comment": "Agent used a single, clear price signal as a hook, which is compliant with the supply-led pitch."
    },
    {
      "ucid": "21112178886824461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178886824461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to make them relevant."
    },
    {
      "ucid": "21112178886824461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel, in HR CR?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178886824461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, thank you.",
      "comment": "Call was ended abruptly after the customer said 'not right now', with no attempt to set a next step or ask for a callback time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}