Call 21112178886798861 2026-09-08 · dhruv · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not deliver a hook and instead opened with a qualification question
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent asked zero discovery questions
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Oh sir, increase it as much as you want, you people keep increasing it.
did well
Qualify
Uh sir, do you have any requirement in HR etc.?
Summary
The agent called, confirmed the contact, and immediately asked for a requirement. The customer stated they had no current need. The agent attempted to create urgency by mentioning an upcoming price increase, but the customer dismissed this cynically. The agent then ended the call without setting a next step.
Coaching
Instead of opening with a direct question about requirements, first ask for permission to speak and then use the price signal as a hook to create interest.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
agent did not ask for permission to speak |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not deliver a hook and instead opened with a qualification question |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked zero discovery questions |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
agent did not pitch any USPs |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, do you have any requirement in HR etc.? agent successfully asked if a current requirement exists |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
agent ended the call without setting a specific next step |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Oh sir, increase it as much as you want, you people keep increasing it. |
Okay. No problem. Okay, thank you so much. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 9.4s | 4.8s | 42.8s | 2.9s | 331.9 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
हॅलो?
agent
4.0s
Sir, I'm calling from JSW One, am I speaking with Nafees ji?
सर JSW One से बात कर रहा हूं, नफीस जी से बात हो रही है?
customer
6.6s
Yes, yes.
जी जी।
agent
7.5s
Uh sir, do you have any requirement in HR etc.?
अह सर कुछ रिक्वायरमेंट है HR वगेरा में?
customer
9.3s
No, not at the moment, sir.
नहीं अभी फिलहाल नहीं है सर।
agent
10.6s
Because sir, the price is also going to increase, so I thought I'd ask you once, I mean, right now a little
क्योंकि सर क्या price भी बढ़ने वाला है तो मैंने बोला एक बार पूछ लूं आपको मतलब अभी थोड़ा
customer
13.6s
Oh sir, increase it as much as you want, you people keep increasing it.
अरे सर बढ़ाओ जितना बढ़ाना है आप लोगों को बढ़ाते रहो।
agent
16.8s
Okay. No problem. Okay, thank you so much.
ठीक है। कोई बात नहीं। Okay, thank you so much.