{
  "ucid": "21112178886798861",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:16:28",
  "end_time": "2026-09-08 17:17:25",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9d8d9b1bff3e8ff498a90c89cf523114.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 559,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886798861__DIA9d8d9b1bff3e8ff498a90c89cf523114.mp3",
  "audio_bytes": 85536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.512,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Sir, I'm calling from JSW One, am I speaking with Nafees ji?   (सर JSW One से बात कर रहा हूं, नफीस जी से बात हो रही है?)\n[7s] CUSTOMER: Yes, yes.   (जी जी।)\n[8s] AGENT: Uh sir, do you have any requirement in HR etc.?   (अह सर कुछ रिक्वायरमेंट है HR वगेरा में?)\n[9s] CUSTOMER: No, not at the moment, sir.   (नहीं अभी फिलहाल नहीं है सर।)\n[11s] AGENT: Because sir, the price is also going to increase, so I thought I'd ask you once, I mean, right now a little   (क्योंकि सर क्या price भी बढ़ने वाला है तो मैंने बोला एक बार पूछ लूं आपको मतलब अभी थोड़ा)\n[14s] CUSTOMER: Oh sir, increase it as much as you want, you people keep increasing it.   (अरे सर बढ़ाओ जितना बढ़ाना है आप लोगों को बढ़ाते रहो।)\n[17s] AGENT: Okay. No problem. Okay, thank you so much.   (ठीक है। कोई बात नहीं। Okay, thank you so much.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of opening with a direct question about requirements, first ask for permission to speak and then use the price signal as a hook to create interest.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called, confirmed the contact, and immediately asked for a requirement. The customer stated they had no current need. The agent attempted to create urgency by mentioning an upcoming price increase, but the customer dismissed this cynically. The agent then ended the call without setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not ask for permission to speak\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not deliver a hook and instead opened with a qualification question\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent asked zero discovery questions\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not pitch any USPs\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any requirement in HR etc.?\", \"comment\": \"agent successfully asked if a current requirement exists\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent ended the call without setting a specific next step\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of opening with a direct question about requirements, first ask for permission to speak and then use the price signal as a hook to create interest.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Oh sir, increase it as much as you want, you people keep increasing it.\", \"response\": \"Okay. No problem. Okay, thank you so much.\"}], \"call_summary\": \"The agent called, confirmed the contact, and immediately asked for a requirement. The customer stated they had no current need. The agent attempted to create urgency by mentioning an upcoming price increase, but the customer dismissed this cynically. The agent then ended the call without setting a next step.\"}",
  "error": null,
  "latency_ms": 33001,
  "input_tokens": 2815,
  "output_tokens": 698,
  "created_at": "2026-09-25 11:17:47",
  "sentiment": "negative",
  "sentiment_score": -0.46,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 3,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.662,
  "agent_talk_sec": 9.4,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 42.8,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 331.9,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 52,
  "words_customer": 23,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886798861",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.5,
      "end_s": 2.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886798861",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.4,
      "text_en": "Sir, I'm calling from JSW One, am I speaking with Nafees ji?",
      "text_native": "सर JSW One से बात कर रहा हूं, नफीस जी से बात हो रही है?"
    },
    {
      "ucid": "21112178886798861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 7.1,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178886798861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 9.2,
      "text_en": "Uh sir, do you have any requirement in HR etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट है HR वगेरा में?"
    },
    {
      "ucid": "21112178886798861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 10.4,
      "text_en": "No, not at the moment, sir.",
      "text_native": "नहीं अभी फिलहाल नहीं है सर।"
    },
    {
      "ucid": "21112178886798861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 13.5,
      "text_en": "Because sir, the price is also going to increase, so I thought I'd ask you once, I mean, right now a little",
      "text_native": "क्योंकि सर क्या price भी बढ़ने वाला है तो मैंने बोला एक बार पूछ लूं आपको मतलब अभी थोड़ा"
    },
    {
      "ucid": "21112178886798861",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 16.3,
      "text_en": "Oh sir, increase it as much as you want, you people keep increasing it.",
      "text_native": "अरे सर बढ़ाओ जितना बढ़ाना है आप लोगों को बढ़ाते रहो।"
    },
    {
      "ucid": "21112178886798861",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 19.2,
      "text_en": "Okay. No problem. Okay, thank you so much.",
      "text_native": "ठीक है। कोई बात नहीं। Okay, thank you so much."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886798861",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not ask for permission to speak"
    },
    {
      "ucid": "21112178886798861",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not deliver a hook and instead opened with a qualification question"
    },
    {
      "ucid": "21112178886798861",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent asked zero discovery questions"
    },
    {
      "ucid": "21112178886798861",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not pitch any USPs"
    },
    {
      "ucid": "21112178886798861",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any requirement in HR etc.?",
      "comment": "agent successfully asked if a current requirement exists"
    },
    {
      "ucid": "21112178886798861",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent ended the call without setting a specific next step"
    }
  ],
  "objections": [
    {
      "ucid": "21112178886798861",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Oh sir, increase it as much as you want, you people keep increasing it.",
      "response": "Okay. No problem. Okay, thank you so much."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}