Call 21112178886780841 2026-09-08 · ankit mistry · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 22 turns, clean transcript (0% inaudible) | Gujarati | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some background office chatter is audible but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: GC sheet
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +2/−1
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; they jumped directly into a business question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not use a hook, instead opening with a direct product requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was cut short by a product mismatch before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Pareshbhai, is there any requirement in HR?
Summary
The agent called to inquire about HR requirements. The customer immediately stated their need was for GC sheets, a product JSW One does not carry. The agent confirmed they do not deal in GC sheets and the call ended shortly after.
Coaching
Always start by asking for permission to speak before asking about requirements; this builds rapport and prevents the customer from feeling like it's a cold product push.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; they jumped directly into a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Pareshbhai, is there any requirement in HR? The agent did not use a hook, instead opening with a direct product requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was cut short by a product mismatch before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, so no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Pareshbhai, is there any requirement in HR? The agent asked if a requirement existed, which led to the customer revealing their need for a non-catalogue item, effectively qualifying them out. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any committed next step for JSW One. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 20.8s | 11.1s | 50.1s | 6.6s | 308.7 | 0 | 10 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
હેલો
agent
1.4s
Hello Pareshbhai?
હેલો પરેશભાઈ?
agent
2.1s
Uh, hi, I am Ankit speaking from JSW One.
અ, હાઈ, અંકિત વાત કરું છું JSW One માંથી.
customer
4.2s
Yes, tell me.
બોલો.
agent
4.9s
Pareshbhai, is there any requirement in HR?
પરેશભાઈ, કોઈ રિક્વાયરમેન્ટ છે HR માં?
customer
6.4s
For us the pricing is free. Do you have GC sheet? GC sheet?
અમને તો પ્રાઇઝિંગ ફ્રી છે. GC શીટ છે આપણા પાસે? GC શીટ?
agent
9.1s
No, we don't deal in GC.
ના, GC માં અમે નથી કરતા.
customer
10.4s
You don't deal in GC?
GC નથી કરતા?
agent
10.9s
There is no provision for that. For trading, there is no provision. Only for the manufacturers and the OEMs, the primary supply that happens, its quantity is 200 tons.
એમાં એ પ્રોવિઝન નથી ને. ટ્રેડિંગ માટે એ પ્રોવિઝન નથી. ખાલી જે મેન્યુફેક્ચરર અને જે OEMs હોય, એ લોકોને જે પ્રાઇમરી સપ્લાય થાય, બસો ટનની ક્વોન્ટિટી હોય છે એની.
customer
17.8s
Who do you supply to here? Do you supply to anyone in our Surat?
કોને આપો છો અહીંયા આપણે સુરતમાં કોઈને આપો છો?
agent
20.1s
No, in Surat there is no one right now. There is no inquiry for GC.
ના, સુરતમાં અત્યારે તો કોઈ છે નહિ. કોઈની ઇન્ક્વાયરી છે નહિ GC માટે.
customer
23.2s
Oh, yes.
ઓહ, હા.
customer
24.2s
In HR, is there any such direct requirement right now?
HR માં કઈ છે એવી રિક્વાયરમેન્ટ ડાયરેક્ટ હાલમાં?
agent
26.2s
No, the requirement was in GC sheet.
ના, GC શીટમાં હતી રિક્વાયરમેન્ટ.
customer
27.7s
So for GC, it is available in Bombay.
તો GC માં એટલે બોમ્બેમાં હોય છે.
agent
29.0s
You can try in Taloja. If you get it from Taloja, then you... your work will be done there.
તમે તલોજામાં ટ્રાય કરી શકો છો. તલોજામાંથી તમને મળી જાય તો તમે, ત્યાં તમારો મેળ પડી જાય.
customer
32.9s
Number, do you have the number?
નંબર, નંબર છે?
agent
33.9s
No, I don't have that. So sorry.
ના, એ છે નહિ મારી પાસે. સો સોરી.
customer
36.2s
Okay.
ઓકે.
customer
36.8s
Okay then.
સારું તો.
agent
37.1s
No no, I don't have it.
ના ના, એ નથી.
customer
37.9s
Okay, bye.
ઓકે, બાય.