{
  "ucid": "21112178886780841",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:13:28",
  "end_time": "2026-09-08 17:14:50",
  "duration_sec": 82,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4de1cbe4fdad6122cf7ed3f1c0cffbf4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 560,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886780841__DIA4de1cbe4fdad6122cf7ed3f1c0cffbf4.mp3",
  "audio_bytes": 177552,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 59.184,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[1s] AGENT: Hello Pareshbhai?   (હેલો પરેશભાઈ?)\n[2s] AGENT: Uh, hi, I am Ankit speaking from JSW One.   (અ, હાઈ, અંકિત વાત કરું છું JSW One માંથી.)\n[4s] CUSTOMER: Yes, tell me.   (બોલો.)\n[5s] AGENT: Pareshbhai, is there any requirement in HR?   (પરેશભાઈ, કોઈ રિક્વાયરમેન્ટ છે HR માં?)\n[6s] CUSTOMER: For us the pricing is free. Do you have GC sheet? GC sheet?   (અમને તો પ્રાઇઝિંગ ફ્રી છે. GC શીટ છે આપણા પાસે? GC શીટ?)\n[9s] AGENT: No, we don't deal in GC.   (ના, GC માં અમે નથી કરતા.)\n[10s] CUSTOMER: You don't deal in GC?   (GC નથી કરતા?)\n[11s] AGENT: There is no provision for that. For trading, there is no provision. Only for the manufacturers and the OEMs, the primary supply that happens, its quantity is 200 tons.   (એમાં એ પ્રોવિઝન નથી ને. ટ્રેડિંગ માટે એ પ્રોવિઝન નથી. ખાલી જે મેન્યુફેક્ચરર અને જે OEMs હોય, એ લોકોને જે પ્રાઇમરી સપ્લાય થાય, બસો ટનની ક્વોન્ટિટી હોય છે એની.)\n[18s] CUSTOMER: Who do you supply to here? Do you supply to anyone in our Surat?   (કોને આપો છો અહીંયા આપણે સુરતમાં કોઈને આપો છો?)\n[20s] AGENT: No, in Surat there is no one right now. There is no inquiry for GC.   (ના, સુરતમાં અત્યારે તો કોઈ છે નહિ. કોઈની ઇન્ક્વાયરી છે નહિ GC માટે.)\n[23s] CUSTOMER: Oh, yes.   (ઓહ, હા.)\n[24s] CUSTOMER: In HR, is there any such direct requirement right now?   (HR માં કઈ છે એવી રિક્વાયરમેન્ટ ડાયરેક્ટ હાલમાં?)\n[26s] AGENT: No, the requirement was in GC sheet.   (ના, GC શીટમાં હતી રિક્વાયરમેન્ટ.)\n[28s] CUSTOMER: So for GC, it is available in Bombay.   (તો GC માં એટલે બોમ્બેમાં હોય છે.)\n[29s] AGENT: You can try in Taloja. If you get it from Taloja, then you... your work will be done there.   (તમે તલોજામાં ટ્રાય કરી શકો છો. તલોજામાંથી તમને મળી જાય તો તમે, ત્યાં તમારો મેળ પડી જાય.)\n[33s] CUSTOMER: Number, do you have the number?   (નંબર, નંબર છે?)\n[34s] AGENT: No, I don't have that. So sorry.   (ના, એ છે નહિ મારી પાસે. સો સોરી.)\n[36s] CUSTOMER: Okay.   (ઓકે.)\n[37s] CUSTOMER: Okay then.   (સારું તો.)\n[37s] AGENT: No no, I don't have it.   (ના ના, એ નથી.)\n[38s] CUSTOMER: Okay, bye.   (ઓકે, બાય.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some background office chatter is audible but doesn't affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start by asking for permission to speak before asking about requirements; this builds rapport and prevents the customer from feeling like it's a cold product push.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "GC sheet",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to inquire about HR requirements. The customer immediately stated their need was for GC sheets, a product JSW One does not carry. The agent confirmed they do not deal in GC sheets and the call ended shortly after.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak; they jumped directly into a business question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Pareshbhai, is there any requirement in HR?\", \"comment\": \"The agent did not use a hook, instead opening with a direct product requirement question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was cut short by a product mismatch before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Pareshbhai, is there any requirement in HR?\", \"comment\": \"The agent asked if a requirement existed, which led to the customer revealing their need for a non-catalogue item, effectively qualifying them out.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any committed next step for JSW One.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start by asking for permission to speak before asking about requirements; this builds rapport and prevents the customer from feeling like it's a cold product push.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"GC sheet\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to inquire about HR requirements. The customer immediately stated their need was for GC sheets, a product JSW One does not carry. The agent confirmed they do not deal in GC sheets and the call ended shortly after.\"}",
  "error": null,
  "latency_ms": 35507,
  "input_tokens": 3319,
  "output_tokens": 685,
  "created_at": "2026-09-25 11:17:51",
  "sentiment": "neutral",
  "sentiment_score": 0.111,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.652,
  "agent_talk_sec": 20.8,
  "customer_talk_sec": 11.1,
  "dead_air_sec": 50.1,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 308.7,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 12,
  "discovery_qs": 2,
  "words_agent": 107,
  "words_customer": 67,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886780841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.0,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178886780841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.44,
      "end_s": 2.14,
      "text_en": "Hello Pareshbhai?",
      "text_native": "હેલો પરેશભાઈ?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.14,
      "end_s": 3.84,
      "text_en": "Uh, hi, I am Ankit speaking from JSW One.",
      "text_native": "અ, હાઈ, અંકિત વાત કરું છું JSW One માંથી."
    },
    {
      "ucid": "21112178886780841",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.21,
      "end_s": 4.54,
      "text_en": "Yes, tell me.",
      "text_native": "બોલો."
    },
    {
      "ucid": "21112178886780841",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.94,
      "end_s": 6.44,
      "text_en": "Pareshbhai, is there any requirement in HR?",
      "text_native": "પરેશભાઈ, કોઈ રિક્વાયરમેન્ટ છે HR માં?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.44,
      "end_s": 8.84,
      "text_en": "For us the pricing is free. Do you have GC sheet? GC sheet?",
      "text_native": "અમને તો પ્રાઇઝિંગ ફ્રી છે. GC શીટ છે આપણા પાસે? GC શીટ?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.14,
      "end_s": 10.14,
      "text_en": "No, we don't deal in GC.",
      "text_native": "ના, GC માં અમે નથી કરતા."
    },
    {
      "ucid": "21112178886780841",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 10.9,
      "text_en": "You don't deal in GC?",
      "text_native": "GC નથી કરતા?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 8,
      "speaker": "agent",
      "start_s": 10.9,
      "end_s": 17.5,
      "text_en": "There is no provision for that. For trading, there is no provision. Only for the manufacturers and the OEMs, the primary supply that happens, its quantity is 200 tons.",
      "text_native": "એમાં એ પ્રોવિઝન નથી ને. ટ્રેડિંગ માટે એ પ્રોવિઝન નથી. ખાલી જે મેન્યુફેક્ચરર અને જે OEMs હોય, એ લોકોને જે પ્રાઇમરી સપ્લાય થાય, બસો ટનની ક્વોન્ટિટી હોય છે એની."
    },
    {
      "ucid": "21112178886780841",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 20.1,
      "text_en": "Who do you supply to here? Do you supply to anyone in our Surat?",
      "text_native": "કોને આપો છો અહીંયા આપણે સુરતમાં કોઈને આપો છો?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 22.4,
      "text_en": "No, in Surat there is no one right now. There is no inquiry for GC.",
      "text_native": "ના, સુરતમાં અત્યારે તો કોઈ છે નહિ. કોઈની ઇન્ક્વાયરી છે નહિ GC માટે."
    },
    {
      "ucid": "21112178886780841",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 23.6,
      "text_en": "Oh, yes.",
      "text_native": "ઓહ, હા."
    },
    {
      "ucid": "21112178886780841",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.9,
      "text_en": "In HR, is there any such direct requirement right now?",
      "text_native": "HR માં કઈ છે એવી રિક્વાયરમેન્ટ ડાયરેક્ટ હાલમાં?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 27.5,
      "text_en": "No, the requirement was in GC sheet.",
      "text_native": "ના, GC શીટમાં હતી રિક્વાયરમેન્ટ."
    },
    {
      "ucid": "21112178886780841",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.7,
      "end_s": 29.0,
      "text_en": "So for GC, it is available in Bombay.",
      "text_native": "તો GC માં એટલે બોમ્બેમાં હોય છે."
    },
    {
      "ucid": "21112178886780841",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 32.6,
      "text_en": "You can try in Taloja. If you get it from Taloja, then you... your work will be done there.",
      "text_native": "તમે તલોજામાં ટ્રાય કરી શકો છો. તલોજામાંથી તમને મળી જાય તો તમે, ત્યાં તમારો મેળ પડી જાય."
    },
    {
      "ucid": "21112178886780841",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 33.7,
      "text_en": "Number, do you have the number?",
      "text_native": "નંબર, નંબર છે?"
    },
    {
      "ucid": "21112178886780841",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.9,
      "end_s": 35.5,
      "text_en": "No, I don't have that. So sorry.",
      "text_native": "ના, એ છે નહિ મારી પાસે. સો સોરી."
    },
    {
      "ucid": "21112178886780841",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.5,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    },
    {
      "ucid": "21112178886780841",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.1,
      "text_en": "Okay then.",
      "text_native": "સારું તો."
    },
    {
      "ucid": "21112178886780841",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 37.6,
      "text_en": "No no, I don't have it.",
      "text_native": "ના ના, એ નથી."
    },
    {
      "ucid": "21112178886780841",
      "idx": 21,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 38.3,
      "text_en": "Okay, bye.",
      "text_native": "ઓકે, બાય."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886780841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak; they jumped directly into a business question."
    },
    {
      "ucid": "21112178886780841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Pareshbhai, is there any requirement in HR?",
      "comment": "The agent did not use a hook, instead opening with a direct product requirement question."
    },
    {
      "ucid": "21112178886780841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was cut short by a product mismatch before any discovery questions could be asked."
    },
    {
      "ucid": "21112178886780841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, so no USPs were pitched."
    },
    {
      "ucid": "21112178886780841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Pareshbhai, is there any requirement in HR?",
      "comment": "The agent asked if a requirement existed, which led to the customer revealing their need for a non-catalogue item, effectively qualifying them out."
    },
    {
      "ucid": "21112178886780841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without any committed next step for JSW One."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}