Call 21112178886773961 2026-09-08 · Rohit Mishra · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used his name and the customer's, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or reason for the call, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about material type and did not probe for manufacturing details, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a customer who confirmed they use MS in significant quantities (40 MT). When the customer stated they had no immediate requirement, the agent ended the call without attempting any further discovery about their business or scheduling a future follow-up.
Coaching
When a customer says they have no requirement 'right now', your goal is to discover their typical needs (quantity, material, applications) to create a future opportunity; don't end the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Yadav ji, hello, this is Rohit Mishra calling from JSW. The agent greeted, used his name and the customer's, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or reason for the call, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Yadav ji, do you have any requirement in MS? The agent only asked about material type and did not probe for manufacturing details, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Yadav ji, do you have any requirement in MS? The agent asked if a current requirement exists but did not attempt to qualify for a future need when the customer said 'not right now'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended abruptly with 'Thank you' and no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 8.6s | 6.7s | 36.7s | 2.6s | 230.2 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello
हॅलो
agent
4.2s
Hello
हॅलो
agent
4.9s
Yes Yadav ji, hello, this is Rohit Mishra calling from JSW.
हां यादव जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।
customer
7.6s
From where?
कहां से?
agent
8.3s
JSW Alshith.
customer
9.9s
Yes, yes, tell me.
हां हां जी बताइए।
agent
11.0s
Yadav ji, do you have any requirement in MS?
यादव जी ये आपका कुछ MS में रिक्वायरमेंट रहता है क्या?
customer
13.8s
No no no sir, not right now.
नहीं नहीं नहीं सर अभी।
agent
15.3s
Is it majorly in SS?
SS में रहता है क्या मेजरली?
customer
16.5s
No, it's in MS, but only for that one and a half inch and all that. 40 MT, above 1 lakh, 2 lakh.
नहीं MS में रहता है सिर्फ वो डेढ़ इंची और ये सब का रहता है। 40 MT, 1 lakh, 2 lakh के ऊपर।
agent
20.7s
Okay okay, alright. Thank you.
ओके ओके, ठीक है। थैंक यू।