{
  "ucid": "21112178886773961",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:12:19",
  "end_time": "2026-09-08 17:13:11",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5bab6d0a0935aef6d2c7f222e7d55cf7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 561,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886773961__DIA5bab6d0a0935aef6d2c7f222e7d55cf7.mp3",
  "audio_bytes": 106056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.352,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Hello   (हॅलो)\n[5s] AGENT: Yes Yadav ji, hello, this is Rohit Mishra calling from JSW.   (हां यादव जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।)\n[8s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: JSW Alshith.\n[10s] CUSTOMER: Yes, yes, tell me.   (हां हां जी बताइए।)\n[11s] AGENT: Yadav ji, do you have any requirement in MS?   (यादव जी ये आपका कुछ MS में रिक्वायरमेंट रहता है क्या?)\n[14s] CUSTOMER: No no no sir, not right now.   (नहीं नहीं नहीं सर अभी।)\n[15s] AGENT: Is it majorly in SS?   (SS में रहता है क्या मेजरली?)\n[16s] CUSTOMER: No, it's in MS, but only for that one and a half inch and all that. 40 MT, above 1 lakh, 2 lakh.   (नहीं MS में रहता है सिर्फ वो डेढ़ इंची और ये सब का रहता है। 40 MT, 1 lakh, 2 lakh के ऊपर।)\n[21s] AGENT: Okay okay, alright. Thank you.   (ओके ओके, ठीक है। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no requirement 'right now', your goal is to discover their typical needs (quantity, material, applications) to create a future opportunity; don't end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who confirmed they use MS in significant quantities (40 MT). When the customer stated they had no immediate requirement, the agent ended the call without attempting any further discovery about their business or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes Yadav ji, hello, this is Rohit Mishra calling from JSW.\", \"comment\": \"The agent greeted, used his name and the customer's, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or reason for the call, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yadav ji, do you have any requirement in MS?\", \"comment\": \"The agent only asked about material type and did not probe for manufacturing details, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yadav ji, do you have any requirement in MS?\", \"comment\": \"The agent asked if a current requirement exists but did not attempt to qualify for a future need when the customer said 'not right now'.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended abruptly with 'Thank you' and no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement 'right now', your goal is to discover their typical needs (quantity, material, applications) to create a future opportunity; don't end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who confirmed they use MS in significant quantities (40 MT). When the customer stated they had no immediate requirement, the agent ended the call without attempting any further discovery about their business or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 33235,
  "input_tokens": 2850,
  "output_tokens": 718,
  "created_at": "2026-09-25 11:17:52",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.562,
  "agent_talk_sec": 8.6,
  "customer_talk_sec": 6.7,
  "dead_air_sec": 36.7,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 230.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 37,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886773961",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.98,
      "end_s": 3.43,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886773961",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.23,
      "end_s": 4.58,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178886773961",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.93,
      "end_s": 7.2,
      "text_en": "Yes Yadav ji, hello, this is Rohit Mishra calling from JSW.",
      "text_native": "हां यादव जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178886773961",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.63,
      "end_s": 8.18,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178886773961",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 9.2,
      "text_en": "JSW Alshith.",
      "text_native": "JSW Alshith."
    },
    {
      "ucid": "21112178886773961",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.88,
      "end_s": 10.6,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां हां जी बताइए।"
    },
    {
      "ucid": "21112178886773961",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.96,
      "end_s": 13.4,
      "text_en": "Yadav ji, do you have any requirement in MS?",
      "text_native": "यादव जी ये आपका कुछ MS में रिक्वायरमेंट रहता है क्या?"
    },
    {
      "ucid": "21112178886773961",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.78,
      "end_s": 14.9,
      "text_en": "No no no sir, not right now.",
      "text_native": "नहीं नहीं नहीं सर अभी।"
    },
    {
      "ucid": "21112178886773961",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.27,
      "end_s": 16.3,
      "text_en": "Is it majorly in SS?",
      "text_native": "SS में रहता है क्या मेजरली?"
    },
    {
      "ucid": "21112178886773961",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 20.4,
      "text_en": "No, it's in MS, but only for that one and a half inch and all that. 40 MT, above 1 lakh, 2 lakh.",
      "text_native": "नहीं MS में रहता है सिर्फ वो डेढ़ इंची और ये सब का रहता है। 40 MT, 1 lakh, 2 lakh के ऊपर।"
    },
    {
      "ucid": "21112178886773961",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.7,
      "end_s": 22.3,
      "text_en": "Okay okay, alright. Thank you.",
      "text_native": "ओके ओके, ठीक है। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886773961",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes Yadav ji, hello, this is Rohit Mishra calling from JSW.",
      "comment": "The agent greeted, used his name and the customer's, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886773961",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or reason for the call, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178886773961",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Yadav ji, do you have any requirement in MS?",
      "comment": "The agent only asked about material type and did not probe for manufacturing details, volume, or current suppliers."
    },
    {
      "ucid": "21112178886773961",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178886773961",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yadav ji, do you have any requirement in MS?",
      "comment": "The agent asked if a current requirement exists but did not attempt to qualify for a future need when the customer said 'not right now'."
    },
    {
      "ucid": "21112178886773961",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended abruptly with 'Thank you' and no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}