Call 21112178886763261 2026-09-08 · Aditya Pandey · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some faint background chatter, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead stating the reason for the call was platform registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, needs, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Currently, you have any requirement in HR?
Summary
The agent contacted a registered lead and immediately asked about a requirement for HR steel. The customer stated they had no current need. The agent offered to share his contact details for any future requirements and the call ended.
Coaching
Remember to always ask for permission to speak and use a strong hook to create interest before jumping straight to asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead stating the reason for the call was platform registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, needs, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to determine relevance. |
| SL5 Qualify | 2 | pass | – | 2.0 | Currently, you have any requirement in HR? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share you my WhatsApp number. This is a passive closing, not a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 16.0s | 5.4s | 34.6s | 5.9s | 240.0 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, Naik Limited?
customer
2.1s
Yes.
agent
3.2s
Uh sir, good evening. This is Aditya from JSW One.
customer
6.4s
JSW One, haan yes. Hi Aditya.
agent
8.6s
Yes sir. Actually, you were registered on our platform. Regarding that we have called you. Currently, you have any requirement in HR?
customer
14.8s
No, no, no. Not yet.
agent
16.8s
Uh okay sir, got it. If you have any requirement in future, can you let me know? Uh I will share you my WhatsApp number.
customer
22.3s
Yes. Yes, yes, yes.
agent
24.6s
Okay sir, thank you.