{
  "ucid": "21112178886763261",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 17:10:32",
  "end_time": "2026-09-08 17:11:28",
  "duration_sec": 56,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA210f8a9fe4eeb2f2e4479136a0172e88.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 562,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886763261__DIA210f8a9fe4eeb2f2e4479136a0172e88.mp3",
  "audio_bytes": 100440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.48,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Naik Limited?\n[2s] CUSTOMER: Yes.\n[3s] AGENT: Uh sir, good evening. This is Aditya from JSW One.\n[6s] CUSTOMER: JSW One, haan yes. Hi Aditya.\n[9s] AGENT: Yes sir. Actually, you were registered on our platform. Regarding that we have called you. Currently, you have any requirement in HR?\n[15s] CUSTOMER: No, no, no. Not yet.\n[17s] AGENT: Uh okay sir, got it. If you have any requirement in future, can you let me know? Uh I will share you my WhatsApp number.\n[22s] CUSTOMER: Yes. Yes, yes, yes.\n[25s] AGENT: Okay sir, thank you.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some faint background chatter, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to always ask for permission to speak and use a strong hook to create interest before jumping straight to asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead and immediately asked about a requirement for HR steel. The customer stated they had no current need. The agent offered to share his contact details for any future requirements and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead stating the reason for the call was platform registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, needs, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to determine relevance.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Currently, you have any requirement in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will share you my WhatsApp number.\", \"comment\": \"This is a passive closing, not a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always ask for permission to speak and use a strong hook to create interest before jumping straight to asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead and immediately asked about a requirement for HR steel. The customer stated they had no current need. The agent offered to share his contact details for any future requirements and the call ended.\"}",
  "error": null,
  "latency_ms": 30460,
  "input_tokens": 2723,
  "output_tokens": 668,
  "created_at": "2026-09-25 11:17:49",
  "sentiment": "negative",
  "sentiment_score": -0.5,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.748,
  "agent_talk_sec": 16.0,
  "customer_talk_sec": 5.4,
  "dead_air_sec": 34.6,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 64,
  "words_customer": 16,
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      "ucid": "21112178886763261",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.88,
      "end_s": 1.88,
      "text_en": "Hello, Naik Limited?",
      "text_native": "Hello, Naik Limited?"
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    {
      "ucid": "21112178886763261",
      "idx": 1,
      "speaker": "customer",
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      "text_en": "Yes.",
      "text_native": "Yes."
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      "ucid": "21112178886763261",
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      "speaker": "agent",
      "start_s": 3.2,
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      "text_en": "Uh sir, good evening. This is Aditya from JSW One.",
      "text_native": "Uh sir, good evening. This is Aditya from JSW One."
    },
    {
      "ucid": "21112178886763261",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.36,
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      "text_en": "JSW One, haan yes. Hi Aditya.",
      "text_native": "JSW One, haan yes. Hi Aditya."
    },
    {
      "ucid": "21112178886763261",
      "idx": 4,
      "speaker": "agent",
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      "end_s": 14.48,
      "text_en": "Yes sir. Actually, you were registered on our platform. Regarding that we have called you. Currently, you have any requirement in HR?",
      "text_native": "Yes sir. Actually, you were registered on our platform. Regarding that we have called you. Currently, you have any requirement in HR?"
    },
    {
      "ucid": "21112178886763261",
      "idx": 5,
      "speaker": "customer",
      "start_s": 14.8,
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      "text_en": "No, no, no. Not yet.",
      "text_native": "No, no, no. Not yet."
    },
    {
      "ucid": "21112178886763261",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 22.2,
      "text_en": "Uh okay sir, got it. If you have any requirement in future, can you let me know? Uh I will share you my WhatsApp number.",
      "text_native": "Uh okay sir, got it. If you have any requirement in future, can you let me know? Uh I will share you my WhatsApp number."
    },
    {
      "ucid": "21112178886763261",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.3,
      "end_s": 23.8,
      "text_en": "Yes. Yes, yes, yes.",
      "text_native": "Yes. Yes, yes, yes."
    },
    {
      "ucid": "21112178886763261",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.56,
      "end_s": 25.6,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    }
  ],
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    {
      "ucid": "21112178886763261",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "21112178886763261",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead stating the reason for the call was platform registration."
    },
    {
      "ucid": "21112178886763261",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, needs, or procurement habits."
    },
    {
      "ucid": "21112178886763261",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to determine relevance."
    },
    {
      "ucid": "21112178886763261",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Currently, you have any requirement in HR?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178886763261",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will share you my WhatsApp number.",
      "comment": "This is a passive closing, not a committed next step like a scheduled callback or a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}