Call 21112178886748431 2026-09-08 · Aditya Pandey · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Marathi | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise from a call center environment is present but doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company, but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; they went straight to asking for a requirement, which is a qualification step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 90% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: Did you have any requirement in HR?
Summary
The agent called a lead from a platform registration, asked directly if they had a requirement for HR, and the customer said no. The agent then suggested connecting on WhatsApp for any future needs and the call ended. No discovery, value proposition, or objection handling occurred.
Coaching
Instead of immediately asking 'Do you have a requirement?', which invites a 'no', try opening with a value hook like 'We have HR material available for immediate dispatch' to create interest before you ask questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir, hello, I am Ritesh Pandey, calling you from JSW One. The agent identified themself and the company, but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR? The agent did not lead with a supply or price hook; they went straight to asking for a requirement, which is a qualification step. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Did you have any requirement in HR? The agent successfully asked if a current requirement existed, which is the primary goal of this step when the customer has no immediate need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you. This is not a committed next step; it's a generic offer with no specific callback date or action agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.898 heavy | 15.0s | 1.7s | 29.3s | 5.7s | 248.0 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, MND Corporation?
customer
2.7s
Who is speaking?
कोण बोलते?
agent
3.6s
Sir, hello, I am Ritesh Pandey, calling you from JSW One.
सर नमस्कार, मी रितेश पांडे JSW One मधून कॉल करतो तुम्हाला.
customer
6.8s
Speak.
बोला.
agent
8.2s
Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. HR मध्ये काही रिक्वायरमेंट होती का तुमची?
customer
13.3s
No.
नाही.
agent
14.7s
Uh, okay sir. In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you.
अह, ठीक आहे सर. फ्युचरमध्ये या मंथसाठी काही रिक्वायरमेंट असतील किंवा नेक्स्ट मंथसाठी, तर तुम्ही मला WhatsApp करू शकता. मी तुम्हाला WhatsApp करतो.
customer
20.5s
Okay.
ठीक आहे.
agent
21.8s
Okay.
ठीक आहे.