{ "ucid": "21112178886748431", "call_date": "2026-09-08", "start_time": "2026-09-08 17:08:04", "end_time": "2026-09-08 17:08:50", "duration_sec": 46, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA60e6eb5289377cc7414f8ac405ede64c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 564, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178886748431__DIA60e6eb5289377cc7414f8ac405ede64c.mp3", "audio_bytes": 93312, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 31.104, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, MND Corporation?\n[3s] CUSTOMER: Who is speaking? (कोण बोलते?)\n[4s] AGENT: Sir, hello, I am Ritesh Pandey, calling you from JSW One. (सर नमस्कार, मी रितेश पांडे JSW One मधून कॉल करतो तुम्हाला.)\n[7s] CUSTOMER: Speak. (बोला.)\n[8s] AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR? (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. HR मध्ये काही रिक्वायरमेंट होती का तुमची?)\n[13s] CUSTOMER: No. (नाही.)\n[15s] AGENT: Uh, okay sir. In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you. (अह, ठीक आहे सर. फ्युचरमध्ये या मंथसाठी काही रिक्वायरमेंट असतील किंवा नेक्स्ट मंथसाठी, तर तुम्ही मला WhatsApp करू शकता. मी तुम्हाला WhatsApp करतो.)\n[20s] CUSTOMER: Okay. (ठीक आहे.)\n[22s] AGENT: Okay. (ठीक आहे.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 9, "connected": 1, "audio_notes": "clear: Some background noise from a call center environment is present but doesn't significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "9 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Instead of immediately asking 'Do you have a requirement?', which invites a 'no', try opening with a value hook like 'We have HR material available for immediate dispatch' to create interest before you ask questions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a lead from a platform registration, asked directly if they had a requirement for HR, and the customer said no. The agent then suggested connecting on WhatsApp for any future needs and the call ended. No discovery, value proposition, or objection handling occurred.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, hello, I am Ritesh Pandey, calling you from JSW One.\", \"comment\": \"The agent identified themself and the company, but did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?\", \"comment\": \"The agent did not lead with a supply or price hook; they went straight to asking for a requirement, which is a qualification step.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Did you have any requirement in HR?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the primary goal of this step when the customer has no immediate need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you.\", \"comment\": \"This is not a committed next step; it's a generic offer with no specific callback date or action agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking 'Do you have a requirement?', which invites a 'no', try opening with a value hook like 'We have HR material available for immediate dispatch' to create interest before you ask questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead from a platform registration, asked directly if they had a requirement for HR, and the customer said no. The agent then suggested connecting on WhatsApp for any future needs and the call ended. No discovery, value proposition, or objection handling occurred.\"}", "error": null, "latency_ms": 29761, "input_tokens": 2812, "output_tokens": 788, "created_at": "2026-09-25 11:17:50", "sentiment": "neutral", "sentiment_score": -0.1, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.898, "agent_talk_sec": 15.0, "customer_talk_sec": 1.7, "dead_air_sec": 29.3, "longest_monologue_sec": 5.7, "agent_wpm": 248.0, "interruptions": 0, "agent_turns": 5, "customer_turns": 4, "discovery_qs": 2, "words_agent": 62, "words_customer": 6, "monologue_heavy": 1, "turns": [ { "ucid": "21112178886748431", "idx": 0, "speaker": "agent", "start_s": 0.89, "end_s": 2.24, "text_en": "Hello, MND Corporation?", "text_native": "Hello, MND Corporation?" }, { "ucid": "21112178886748431", "idx": 1, "speaker": "customer", "start_s": 2.74, "end_s": 3.34, "text_en": "Who is speaking?", "text_native": "कोण बोलते?" }, { "ucid": "21112178886748431", "idx": 2, "speaker": "agent", "start_s": 3.6, "end_s": 6.53, "text_en": "Sir, hello, I am Ritesh Pandey, calling you from JSW One.", "text_native": "सर नमस्कार, मी रितेश पांडे JSW One मधून कॉल करतो तुम्हाला." }, { "ucid": "21112178886748431", "idx": 3, "speaker": "customer", "start_s": 6.8, "end_s": 7.14, "text_en": "Speak.", "text_native": "बोला." }, { "ucid": "21112178886748431", "idx": 4, "speaker": "agent", "start_s": 8.2, "end_s": 12.84, "text_en": "Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?", "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. HR मध्ये काही रिक्वायरमेंट होती का तुमची?" }, { "ucid": "21112178886748431", "idx": 5, "speaker": "customer", "start_s": 13.3, "end_s": 13.64, "text_en": "No.", "text_native": "नाही." }, { "ucid": "21112178886748431", "idx": 6, "speaker": "agent", "start_s": 14.7, "end_s": 20.44, "text_en": "Uh, okay sir. In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you.", "text_native": "अह, ठीक आहे सर. फ्युचरमध्ये या मंथसाठी काही रिक्वायरमेंट असतील किंवा नेक्स्ट मंथसाठी, तर तुम्ही मला WhatsApp करू शकता. मी तुम्हाला WhatsApp करतो." }, { "ucid": "21112178886748431", "idx": 7, "speaker": "customer", "start_s": 20.5, "end_s": 20.94, "text_en": "Okay.", "text_native": "ठीक आहे." }, { "ucid": "21112178886748431", "idx": 8, "speaker": "agent", "start_s": 21.8, "end_s": 22.14, "text_en": "Okay.", "text_native": "ठीक आहे." } ], "steps": [ { "ucid": "21112178886748431", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Sir, hello, I am Ritesh Pandey, calling you from JSW One.", "comment": "The agent identified themself and the company, but did not ask for permission to speak or if it was a good time." }, { "ucid": "21112178886748431", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Sir, you had registered on our platform, I had called regarding that. Did you have any requirement in HR?", "comment": "The agent did not lead with a supply or price hook; they went straight to asking for a requirement, which is a qualification step." }, { "ucid": "21112178886748431", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked no discovery questions about the customer's business, volume, or current suppliers." }, { "ucid": "21112178886748431", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and consequently, no USPs were pitched." }, { "ucid": "21112178886748431", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Did you have any requirement in HR?", "comment": "The agent successfully asked if a current requirement existed, which is the primary goal of this step when the customer has no immediate need." }, { "ucid": "21112178886748431", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: In the future, if you have any requirements for this month or for the next month, then you can WhatsApp me. I will WhatsApp you.", "comment": "This is not a committed next step; it's a generic offer with no specific callback date or action agreed upon." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }