{
  "ucid": "21112178886665791",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:54:17",
  "end_time": "2026-09-08 16:55:26",
  "duration_sec": 69,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA37eb54b4b0e46ee7f72e11fd12fb063f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 568,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178886665791__DIA37eb54b4b0e46ee7f72e11fd12fb063f.mp3",
  "audio_bytes": 162648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 54.216,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Hello   (हेलो)\n[5s] CUSTOMER: Yes, speak.   (हां जी बोलिए)\n[5s] AGENT: Yes sir, Kartik speaking from JSW One.   (हां जी सर, कार्तिक के बात कर रहा था JSW One से)\n[7s] CUSTOMER: Brother, yes. What is the rate going on right now, sir, for your JSW One? For cement?   (भैया, हां। क्या रेट चल रहा है अभी सर आपका JSW One का? सीमेंट का?)\n[11s] AGENT: For cement's rate, sir, I will have to get it from my seniors and give it to you. Do you need only cement or TMT as well?   (सीमेंट का रेट तो सर मुझे आगे से लेके देना पड़ेगा। सीमेंट ही चाहिए आपको या TMT भी चाहिए?)\n[15s] CUSTOMER: No no, I need cement for now.   (नहीं नहीं, सीमेंट चाहिए अभी तो।)\n[16s] AGENT: Only cement needed?   (सिर्फ सीमेंट चाहिए?)\n[17s] CUSTOMER: Yes. And what is the rate for TMT right now? 12 mm?   (जी। और TMT का क्या रेट चल रहा है अभी? 12 mm?)\n[19s] AGENT: TMT 12 mm is ours for how much... 58.   (TMT 12 mm है अपनी कितने में... 58.)\n[21s] CUSTOMER: 68?\n[22s] AGENT: Fifty, fifty, fifty-eight.   (Fifty, fifty, अठावन।)\n[23s] CUSTOMER: Oh 58, okay. Yes, yes.   (अच्छा 58, okay. हां जी हां जी।)\n[25s] AGENT: Hmm.   (हम्म।)\n[25s] CUSTOMER: Okay. And will there be anything new, new steel?   (Okay. और कुछ नया होगा new steel?)\n[27s] AGENT: Okay, no problem, I will tell you.   (चलो कोई बात नहीं, मैं बोलता हूं आपको।)\n[29s] CUSTOMER: Yes, okay, no problem.   (हां, चलो कोई नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the customer's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks for a price immediately, first confirm their full requirement (product, quantity, location) to provide an accurate landed cost, then ask discovery questions to understand their needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer initiated the call to ask for the price of cement and 12mm TMT. The agent stated he would need to check the cement price with seniors and quoted a price of '58' for TMT. The call ended without any discovery or clear next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge that the customer had raised a requirement on the platform, instead starting the call like a cold inquiry.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not revalidate any of the required fields (product, quantity, location, timeline) from the customer's submission.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, application, or procurement habits.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"For cement's rate, sir, I will have to get it from my seniors and give it to you.\", \"comment\": \"The agent gave a non-specific price for TMT and did not set a clear timeline for reverting on the cement price, with no attempt to close.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"TMT 12 mm is ours for how much... 58.\", \"comment\": \"The agent did not re-pitch the company's portfolio and stuck to the products the customer inquired about.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a price immediately, first confirm their full requirement (product, quantity, location) to provide an accurate landed cost, then ask discovery questions to understand their needs.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer initiated the call to ask for the price of cement and 12mm TMT. The agent stated he would need to check the cement price with seniors and quoted a price of '58' for TMT. The call ended without any discovery or clear next steps.\"}",
  "error": null,
  "latency_ms": 40028,
  "input_tokens": 3123,
  "output_tokens": 684,
  "created_at": "2026-09-25 11:18:14",
  "sentiment": "negative",
  "sentiment_score": -0.257,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 9,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.477,
  "agent_talk_sec": 11.2,
  "customer_talk_sec": 12.3,
  "dead_air_sec": 45.5,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 316.1,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 2,
  "words_agent": 59,
  "words_customer": 58,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886665791",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.87,
      "end_s": 3.27,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178886665791",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 3.96,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178886665791",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.1,
      "text_en": "Yes, speak.",
      "text_native": "हां जी बोलिए"
    },
    {
      "ucid": "21112178886665791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.41,
      "end_s": 7.14,
      "text_en": "Yes sir, Kartik speaking from JSW One.",
      "text_native": "हां जी सर, कार्तिक के बात कर रहा था JSW One से"
    },
    {
      "ucid": "21112178886665791",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.99,
      "end_s": 10.4,
      "text_en": "Brother, yes. What is the rate going on right now, sir, for your JSW One? For cement?",
      "text_native": "भैया, हां। क्या रेट चल रहा है अभी सर आपका JSW One का? सीमेंट का?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.66,
      "end_s": 14.44,
      "text_en": "For cement's rate, sir, I will have to get it from my seniors and give it to you. Do you need only cement or TMT as well?",
      "text_native": "सीमेंट का रेट तो सर मुझे आगे से लेके देना पड़ेगा। सीमेंट ही चाहिए आपको या TMT भी चाहिए?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.63,
      "end_s": 15.73,
      "text_en": "No no, I need cement for now.",
      "text_native": "नहीं नहीं, सीमेंट चाहिए अभी तो।"
    },
    {
      "ucid": "21112178886665791",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.93,
      "end_s": 16.43,
      "text_en": "Only cement needed?",
      "text_native": "सिर्फ सीमेंट चाहिए?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 18.46,
      "text_en": "Yes. And what is the rate for TMT right now? 12 mm?",
      "text_native": "जी। और TMT का क्या रेट चल रहा है अभी? 12 mm?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.73,
      "end_s": 20.64,
      "text_en": "TMT 12 mm is ours for how much... 58.",
      "text_native": "TMT 12 mm है अपनी कितने में... 58."
    },
    {
      "ucid": "21112178886665791",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.9,
      "end_s": 21.26,
      "text_en": "68?",
      "text_native": "68?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.53,
      "end_s": 22.46,
      "text_en": "Fifty, fifty, fifty-eight.",
      "text_native": "Fifty, fifty, अठावन।"
    },
    {
      "ucid": "21112178886665791",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.63,
      "end_s": 24.46,
      "text_en": "Oh 58, okay. Yes, yes.",
      "text_native": "अच्छा 58, okay. हां जी हां जी।"
    },
    {
      "ucid": "21112178886665791",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 24.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178886665791",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 26.88,
      "text_en": "Okay. And will there be anything new, new steel?",
      "text_native": "Okay. और कुछ नया होगा new steel?"
    },
    {
      "ucid": "21112178886665791",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.7,
      "text_en": "Okay, no problem, I will tell you.",
      "text_native": "चलो कोई बात नहीं, मैं बोलता हूं आपको।"
    },
    {
      "ucid": "21112178886665791",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 29.88,
      "text_en": "Yes, okay, no problem.",
      "text_native": "हां, चलो कोई नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886665791",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge that the customer had raised a requirement on the platform, instead starting the call like a cold inquiry."
    },
    {
      "ucid": "21112178886665791",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not revalidate any of the required fields (product, quantity, location, timeline) from the customer's submission."
    },
    {
      "ucid": "21112178886665791",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, application, or procurement habits."
    },
    {
      "ucid": "21112178886665791",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "For cement's rate, sir, I will have to get it from my seniors and give it to you.",
      "comment": "The agent gave a non-specific price for TMT and did not set a clear timeline for reverting on the cement price, with no attempt to close."
    },
    {
      "ucid": "21112178886665791",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "TMT 12 mm is ours for how much... 58.",
      "comment": "The agent did not re-pitch the company's portfolio and stuck to the products the customer inquired about."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}