Call 21112178886660991 2026-09-08 · Aditya Pandey · 3:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 48 turns, clean transcript (0% inaudible) | Hindi | 48 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.15
confidence high · +8/−11
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak at the start of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a generic follow-up on a past registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer manufactures. Questions about volume, applications, suppliers, and payment terms were missed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I gave the requirement to many people back then. But no one replies... I got it from JSW, from a dealer.
did well
Qualify
If you have any requirement, I am not saying give me the requirement today itself.
Summary
The customer, a pressure vessel manufacturer, immediately raised a strong complaint about a previous inquiry that was never answered, leading them to buy 100T from a dealer instead. The agent spent most of the call addressing this past failure and explaining the previous agent had left. He managed to learn the customer's business but failed to complete the pitch or set a concrete next step before the customer ended the call.
Coaching
When a customer raises a past service failure, acknowledge it, apologize briefly, and then pivot back to the process by asking to handle their next inquiry personally to prove things have improved.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello. I am Aditya Pandey speaking from JSW One. The agent identified himself and the company but did not ask for permission to speak at the start of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a generic follow-up on a past registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | is your business trading or manufacturing? ... What do you manufacture? The agent only asked what the customer manufactures. Questions about volume, applications, suppliers, and payment terms were missed. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. The call was dominated by the customer's complaint and ended before a pitch could be made. |
| SL5 Qualify | 2 | pass | – | 2.0 | If you have any requirement, I am not saying give me the requirement today itself. The agent successfully asked if a current requirement exists, and the customer confirmed they have none at present. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. Okay, alright, okay. The agent accepted the customer's vague "I will talk to you later" without establishing a specific callback time or committed next action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I gave the requirement to many people back then. But no one replies... I got it from JSW, from a dealer. |
It keeps rotating, sir, per account. That's our system... he has actually left, sir... If you have any requirement... You tell me, we will work on it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.416 | 39.6s | 55.5s | 94.9s | 5.0s | 354.5 | 0 | 24 | 24 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.2s
Hello?
हेलो?
customer
5.8s
Hello? Yes?
हेलो? हां जी?
agent
7.1s
Kalantari Engineering?
कलंतरी इंजीनियरिंग?
customer
8.3s
Yes.
हां जी।
agent
9.0s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
11.5s
Tell me, sir.
बोलिए सर।
agent
12.6s
Sir, you had registered on our platform, I called regarding that. Did you have a requirement some time ago? You had given it last time as well.
सर आपने हमारे प्लेटफार्म पर रजिस्टर किया था उसके रिगार्डिंग कॉल किया था। कुछ टाइम पहले आपकी रिक्वायरमेंट थी क्या? आपने लास्ट टाइम भी दिया था।
customer
16.7s
Sir, I gave the requirement to many people back then. But no one replies. I keep getting calls again and again. I don't understand that. I haven't been able to understand what your procedure is.
सर मैंने रिक्वायरमेंट का तभी बहुत लोगों को मैंने दिया। तभी कोई रिप्लाई नहीं करता है। बार-बार में फोन आता है। वो मेरे को समझ में नहीं आता है। आपका प्रोसीजर क्या है मेरे को अंडरस्टैंड नहीं हो पाया है।
agent
23.8s
See, how it is, sir, like you have our app, JSW One's, when you log in to it
देखिए कैसा है सर, जैसे आप हमारा ऐप है JSW One का, जब आप उसको लॉग इन
customer
26.8s
No, no, I have spoken to two or four people recently, I shared everything with them. The inquiry. In the last two-three months. There is no reply after that.
नहीं नहीं, अभी दो चार आदमी से मैंने बात हुआ, उनको सब कुछ शेयर किया मैंने। इंक्वायरी। लास्ट दो तीन महीने में। कोई रिप्लाई नहीं है उसके बाद में।
agent
31.7s
Hello? Do you have any names?
हेलो? कुछ नाम है आपके पास?
customer
33.1s
Yes, I have everything. The names are saved with me, everyone's name. It's not like that.
हां सब है। नाम सेव है मेरे पास सबका नाम। ऐसा थोड़ी है।
agent
35.6s
Okay. No, what happens is
ओके। नहीं क्या होता
customer
36.3s
There is no reply, sir. I don't have any requirement at present. I just want to understand you. I do get calls from JSW, but after giving an inquiry, I don't get a reply.
रिप्लाई नहीं आता है सर। मैं अभी एट प्रेजेंट कुछ रिक्वायरमेंट नहीं है। मैं जस्ट आपको समझना चाहता हूं। अब फोन तो आ जाता है JSW से लेकिन मैं इंक्वायरी देने के बाद उसका रिप्लाई नहीं आता है।
agent
43.3s
How it is, sir, is that it is allocated to different people as per, I mean, as required, I mean, account-wise.
कैसा है सर वो डिफरेंट पर्सन को एलोकेट किया जाता है एस पर मतलब जितना रिक्वायर्ड मतलब अकाउंट वाइज।
customer
47.1s
Yes.
हां जी।
agent
47.3s
I have spoken today. Last time someone else must have spoken.
अभी मैंने आज बात किया है। कल पिछले टाइम किसी और ने बात किया होगा।
customer
48.8s
Yes, yes, absolutely.
हां हां बिल्कुल।
agent
49.3s
It keeps rotating, sir, per account. That's our system.
वो रोटेट होता रहता है सर पर अकाउंट। ऐसा हमारा सिस्टम है।
customer
51.2s
No, but I... no, I had spoken to someone named Aditya before. I have his number saved. I don't know which Aditya.
नहीं लेकिन मैं नहीं आदित्य करके कोई आदित्य करके पहले से ही बात हुआ। उसका नंबर सेव है मेरे पास। कौन सा आदित्य मेरे को पता नहीं।
agent
54.8s
Yes.
हां।
customer
55.0s
I gave him the inquiry, I called him two-three times. He said no, this is it, we have this, this is it.
उनको इंक्वायरी किया, दो-तीन बार मैंने फोन किया। उसने बोला नहीं ये है, हमारे पास ये है, ये है।
agent
57.5s
That was probably Aditya Mishra.
आदित्य मिश्रा होगा शायद वो।
customer
58.6s
Yes, absolutely. Aditya Mishra, now I remember. Yes.
यस बिल्कुल। आदित्य मिश्रा, अभी याद आया मेरे को। हां।
agent
60.2s
Because he, he has actually left, sir. He...
क्योंकि उसने, उन्होंने छोड़ दिया एक्चुअली में सर। वो
customer
61.8s
Yes, he told me later that he had left.
हां बोला बाद में मेरे को बोला छोड़ दिया करके।
agent
63.4s
Later he told me that he had left.
बाद में मेरे को बोला कि मैंने छोड़ दिया।
customer
64.4s
One minute.
एक मिनट।
agent
64.8s
No issue, sir. I have, I mean, I have recently joined here. If you have any requirement, I am not saying give me the requirement today itself. When you have some requirement in the future, then
कोई इशू नहीं है सर। मैं अभी मतलब मैंने अभी रिसेंटली ज्वाइन किया है यहां पे। अगर आपका कुछ रिक्वायरमेंट, मैं ये नहीं बोलता हूं आज ही दीजिए मुझे रिक्वायरमेंट। जब फ्यूचर में आपको कुछ रिक्वायरमेंट हो तो
customer
69.8s
If I have a requirement in the future, I will share it with you.
मैं फ्यूचर में रिक्वायरमेंट देता हूं तो मैं शेयर करूंगा आपको।
agent
72.0s
Absolutely sir, no issue. You tell me, we will work on it.
बिल्कुल सर कोई इशू नहीं है। आप मुझे बताइए हम वर्क करते हैं।
customer
74.0s
Yes.
जी।
agent
74.2s
We will, I will give it to you. Now
हम लोग आपको मैं आपको दे दूंगा। अभी
customer
75.6s
It's not like that for me, I had an inquiry for 100 tons. I followed up a lot. Nobody replied me.
मेरा ऐसा नहीं कि मेरे 100 टन का इंक्वायरी था मेरे पास। काफी फॉलो किया। Nobody replied me।
agent
79.2s
No, no, that's right.
नहीं नहीं बराबर है।
customer
79.8s
And I got it from JSW, from a dealer. What can I do, tell me? I brought 100 tons of material one time.
और मैं तो मिला JSW का ही मिला, वो डीलर का ही मिला। क्या करूं बताओ? 100 टन मटेरियल लाया मैंने वन टाइम।
agent
84.4s
So, sir, is your business trading or manufacturing?
मतलब आपका सर ट्रेडिंग का बिजनेस है कि मैन्युफैक्चरिंग का है?
customer
86.2s
No, manufacturing.
नहीं, मैन्युफैक्चरिंग।
agent
87.2s
What do you manufacture?
क्या मैन्युफैक्चर करते हैं?
customer
88.0s
I, we make pressure vessels.
मैंने प्रेशर वेसल्स बनाते हैं हम लोग।
agent
89.6s
Pressure vessels?
प्रेशर वेसल्स?
customer
90.4s
Hmm.
हम्म।
agent
91.2s
What material is required for that, sir? Generally IS 2062?
उसके लिए कौन सा मटेरियल लगता है सर? जनरली IS 2062?
customer
92.8s
IS 2062. But see, this 100 ton, 100 ton material I brought, it was a project, completely separate, it's not a regular thing.
IS 2062। लेकिन मैं देखो ये 100 टन, 100 टन मटेरियल लाया, ये एक प्रोजेक्ट था, बिल्कुल सेपरेट था, रेगुलर नहीं रहता वो।
agent
97.0s
Hmm hmm hmm, that's right. Yes, it must be project-based.
हम्म हम्म हम्म बराबर है। हां एक प्रोजेक्ट बेस्ड रहता होगा।
customer
98.8s
Yes, it was project-based. The other regular items are different. I, that is IS 2062 only. Okay, I will share with you. Now, not now, I am driving right now, I will talk to you later.
हां एक प्रोजेक्ट बेस्ड था। बाकी रेगुलर आइटम अलग रहता है। मैं वो IS 2062 ही रहता है। चलो मैं आपको शेयर करता हूं। अभी अभी नहीं, मैं अभी ड्राइव कर रहा हूं, मैं बाद में बात करूंगा आपसे।
agent
105.0s
Okay sir. Okay, alright, okay.
ओके सर। ओके चलो ओके।
customer
107.8s
There is space, right?
स्पेस है ना?