{
  "ucid": "21112178886660991",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:53:29",
  "end_time": "2026-09-08 16:56:39",
  "duration_sec": 190,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA965f1fb85509835f8182e5b20354e64d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 569,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886660991__DIA965f1fb85509835f8182e5b20354e64d.mp3",
  "audio_bytes": 527904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 175.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello?   (हेलो?)\n[6s] CUSTOMER: Hello? Yes?   (हेलो? हां जी?)\n[7s] AGENT: Kalantari Engineering?   (कलंतरी इंजीनियरिंग?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[12s] CUSTOMER: Tell me, sir.   (बोलिए सर।)\n[13s] AGENT: Sir, you had registered on our platform, I called regarding that. Did you have a requirement some time ago? You had given it last time as well.   (सर आपने हमारे प्लेटफार्म पर रजिस्टर किया था उसके रिगार्डिंग कॉल किया था। कुछ टाइम पहले आपकी रिक्वायरमेंट थी क्या? आपने लास्ट टाइम भी दिया था।)\n[17s] CUSTOMER: Sir, I gave the requirement to many people back then. But no one replies. I keep getting calls again and again. I don't understand that. I haven't been able to understand what your procedure is.   (सर मैंने रिक्वायरमेंट का तभी बहुत लोगों को मैंने दिया। तभी कोई रिप्लाई नहीं करता है। बार-बार में फोन आता है। वो मेरे को समझ में नहीं आता है। आपका प्रोसीजर क्या है मेरे को अंडरस्टैंड नहीं हो पाया है।)\n[24s] AGENT: See, how it is, sir, like you have our app, JSW One's, when you log in to it   (देखिए कैसा है सर, जैसे आप हमारा ऐप है JSW One का, जब आप उसको लॉग इन)\n[27s] CUSTOMER: No, no, I have spoken to two or four people recently, I shared everything with them. The inquiry. In the last two-three months. There is no reply after that.   (नहीं नहीं, अभी दो चार आदमी से मैंने बात हुआ, उनको सब कुछ शेयर किया मैंने। इंक्वायरी। लास्ट दो तीन महीने में। कोई रिप्लाई नहीं है उसके बाद में।)\n[32s] AGENT: Hello? Do you have any names?   (हेलो? कुछ नाम है आपके पास?)\n[33s] CUSTOMER: Yes, I have everything. The names are saved with me, everyone's name. It's not like that.   (हां सब है। नाम सेव है मेरे पास सबका नाम। ऐसा थोड़ी है।)\n[36s] AGENT: Okay. No, what happens is   (ओके। नहीं क्या होता)\n[36s] CUSTOMER: There is no reply, sir. I don't have any requirement at present. I just want to understand you. I do get calls from JSW, but after giving an inquiry, I don't get a reply.   (रिप्लाई नहीं आता है सर। मैं अभी एट प्रेजेंट कुछ रिक्वायरमेंट नहीं है। मैं जस्ट आपको समझना चाहता हूं। अब फोन तो आ जाता है JSW से लेकिन मैं इंक्वायरी देने के बाद उसका रिप्लाई नहीं आता है।)\n[43s] AGENT: How it is, sir, is that it is allocated to different people as per, I mean, as required, I mean, account-wise.   (कैसा है सर वो डिफरेंट पर्सन को एलोकेट किया जाता है एस पर मतलब जितना रिक्वायर्ड मतलब अकाउंट वाइज।)\n[47s] CUSTOMER: Yes.   (हां जी।)\n[47s] AGENT: I have spoken today. Last time someone else must have spoken.   (अभी मैंने आज बात किया है। कल पिछले टाइम किसी और ने बात किया होगा।)\n[49s] CUSTOMER: Yes, yes, absolutely.   (हां हां बिल्कुल।)\n[49s] AGENT: It keeps rotating, sir, per account. That's our system.   (वो रोटेट होता रहता है सर पर अकाउंट। ऐसा हमारा सिस्टम है।)\n[51s] CUSTOMER: No, but I... no, I had spoken to someone named Aditya before. I have his number saved. I don't know which Aditya.   (नहीं लेकिन मैं नहीं आदित्य करके कोई आदित्य करके पहले से ही बात हुआ। उसका नंबर सेव है मेरे पास। कौन सा आदित्य मेरे को पता नहीं।)\n[55s] AGENT: Yes.   (हां।)\n[55s] CUSTOMER: I gave him the inquiry, I called him two-three times. He said no, this is it, we have this, this is it.   (उनको इंक्वायरी किया, दो-तीन बार मैंने फोन किया। उसने बोला नहीं ये है, हमारे पास ये है, ये है।)\n[58s] AGENT: That was probably Aditya Mishra.   (आदित्य मिश्रा होगा शायद वो।)\n[59s] CUSTOMER: Yes, absolutely. Aditya Mishra, now I remember. Yes.   (यस बिल्कुल। आदित्य मिश्रा, अभी याद आया मेरे को। हां।)\n[60s] AGENT: Because he, he has actually left, sir. He...   (क्योंकि उसने, उन्होंने छोड़ दिया एक्चुअली में सर। वो)\n[62s] CUSTOMER: Yes, he told me later that he had left.   (हां बोला बाद में मेरे को बोला छोड़ दिया करके।)\n[63s] AGENT: Later he told me that he had left.   (बाद में मेरे को बोला कि मैंने छोड़ दिया।)\n[64s] CUSTOMER: One minute.   (एक मिनट।)\n[65s] AGENT: No issue, sir. I have, I mean, I have recently joined here. If you have any requirement, I am not saying give me the requirement today itself. When you have some requirement in the future, then   (कोई इशू नहीं है सर। मैं अभी मतलब मैंने अभी रिसेंटली ज्वाइन किया है यहां पे। अगर आपका कुछ रिक्वायरमेंट, मैं ये नहीं बोलता हूं आज ही दीजिए मुझे रिक्वायरमेंट। जब फ्यूचर में आपको कुछ रिक्वायरमेंट हो तो)\n[70s] CUSTOMER: If I have a requirement in the future, I will share it with you.   (मैं फ्यूचर में रिक्वायरमेंट देता हूं तो मैं शेयर करूंगा आपको।)\n[72s] AGENT: Absolutely sir, no issue. You tell me, we will work on it.   (बिल्कुल सर कोई इशू नहीं है। आप मुझे बताइए हम वर्क करते हैं।)\n[74s] CUSTOMER: Yes.   (जी।)\n[74s] AGENT: We will, I will give it to you. Now   (हम लोग आपको मैं आपको दे दूंगा। अभी)\n[76s] CUSTOMER: It's not like that for me, I had an inquiry for 100 tons. I followed up a lot. Nobody replied me.   (मेरा ऐसा नहीं कि मेरे 100 टन का इंक्वायरी था मेरे पास। काफी फॉलो किया। Nobody replied me।)\n[79s] AGENT: No, no, that's right.   (नहीं नहीं बराबर है।)\n[80s] CUSTOMER: And I got it from JSW, from a dealer. What can I do, tell me? I brought 100 tons of material one time.   (और मैं तो मिला JSW का ही मिला, वो डीलर का ही मिला। क्या करूं बताओ? 100 टन मटेरियल लाया मैंने वन टाइम।)\n[84s] AGENT: So, sir, is your business trading or manufacturing?   (मतलब आपका सर ट्रेडिंग का बिजनेस है कि मैन्युफैक्चरिंग का है?)\n[86s] CUSTOMER: No, manufacturing.   (नहीं, मैन्युफैक्चरिंग।)\n[87s] AGENT: What do you manufacture?   (क्या मैन्युफैक्चर करते हैं?)\n[88s] CUSTOMER: I, we make pressure vessels.   (मैंने प्रेशर वेसल्स बनाते हैं हम लोग।)\n[90s] AGENT: Pressure vessels?   (प्रेशर वेसल्स?)\n[90s] CUSTOMER: Hmm.   (हम्म।)\n[91s] AGENT: What material is required for that, sir? Generally IS 2062?   (उसके लिए कौन सा मटेरियल लगता है सर? जनरली IS 2062?)\n[93s] CUSTOMER: IS 2062. But see, this 100 ton, 100 ton material I brought, it was a project, completely separate, it's not a regular thing.   (IS 2062। लेकिन मैं देखो ये 100 टन, 100 टन मटेरियल लाया, ये एक प्रोजेक्ट था, बिल्कुल सेपरेट था, रेगुलर नहीं रहता वो।)\n[97s] AGENT: Hmm hmm hmm, that's right. Yes, it must be project-based.   (हम्म हम्म हम्म बराबर है। हां एक प्रोजेक्ट बेस्ड रहता होगा।)\n[99s] CUSTOMER: Yes, it was project-based. The other regular items are different. I, that is IS 2062 only. Okay, I will share with you. Now, not now, I am driving right now, I will talk to you later.   (हां एक प्रोजेक्ट बेस्ड था। बाकी रेगुलर आइटम अलग रहता है। मैं वो IS 2062 ही रहता है। चलो मैं आपको शेयर करता हूं। अभी अभी नहीं, मैं अभी ड्राइव कर रहा हूं, मैं बाद में बात करूंगा आपसे।)\n[105s] AGENT: Okay sir. Okay, alright, okay.   (ओके सर। ओके चलो ओके।)\n[108s] CUSTOMER: There is space, right?   (स्पेस है ना?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 48,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "48 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a past service failure, acknowledge it, apologize briefly, and then pivot back to the process by asking to handle their next inquiry personally to prove things have improved.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a pressure vessel manufacturer, immediately raised a strong complaint about a previous inquiry that was never answered, leading them to buy 100T from a dealer instead. The agent spent most of the call addressing this past failure and explaining the previous agent had left. He managed to learn the customer's business but failed to complete the pitch or set a concrete next step before the customer ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak at the start of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a generic follow-up on a past registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"is your business trading or manufacturing? ... What do you manufacture?\", \"comment\": \"The agent only asked what the customer manufactures. Questions about volume, applications, suppliers, and payment terms were missed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs. The call was dominated by the customer's complaint and ended before a pitch could be made.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you have any requirement, I am not saying give me the requirement today itself.\", \"comment\": \"The agent successfully asked if a current requirement exists, and the customer confirmed they have none at present.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. Okay, alright, okay.\", \"comment\": \"The agent accepted the customer's vague \\\"I will talk to you later\\\" without establishing a specific callback time or committed next action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a past service failure, acknowledge it, apologize briefly, and then pivot back to the process by asking to handle their next inquiry personally to prove things have improved.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I gave the requirement to many people back then. But no one replies... I got it from JSW, from a dealer.\", \"response\": \"It keeps rotating, sir, per account. That's our system... he has actually left, sir... If you have any requirement... You tell me, we will work on it.\"}], \"call_summary\": \"The customer, a pressure vessel manufacturer, immediately raised a strong complaint about a previous inquiry that was never answered, leading them to buy 100T from a dealer instead. The agent spent most of the call addressing this past failure and explaining the previous agent had left. He managed to learn the customer's business but failed to complete the pitch or set a concrete next step before the customer ended the call.\"}",
  "error": null,
  "latency_ms": 36102,
  "input_tokens": 4623,
  "output_tokens": 897,
  "created_at": "2026-09-25 11:18:13",
  "sentiment": "positive",
  "sentiment_score": 0.152,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 11,
  "lex_hits": 24,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.416,
  "agent_talk_sec": 39.6,
  "customer_talk_sec": 55.5,
  "dead_air_sec": 94.9,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 354.5,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 24,
  "discovery_qs": 10,
  "words_agent": 234,
  "words_customer": 320,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886660991",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.19,
      "end_s": 5.56,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.68,
      "text_en": "Hello? Yes?",
      "text_native": "हेलो? हां जी?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 7.99,
      "text_en": "Kalantari Engineering?",
      "text_native": "कलंतरी इंजीनियरिंग?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.29,
      "end_s": 8.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.2,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.53,
      "end_s": 12.1,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.58,
      "end_s": 16.58,
      "text_en": "Sir, you had registered on our platform, I called regarding that. Did you have a requirement some time ago? You had given it last time as well.",
      "text_native": "सर आपने हमारे प्लेटफार्म पर रजिस्टर किया था उसके रिगार्डिंग कॉल किया था। कुछ टाइम पहले आपकी रिक्वायरमेंट थी क्या? आपने लास्ट टाइम भी दिया था।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.69,
      "end_s": 23.2,
      "text_en": "Sir, I gave the requirement to many people back then. But no one replies. I keep getting calls again and again. I don't understand that. I haven't been able to understand what your procedure is.",
      "text_native": "सर मैंने रिक्वायरमेंट का तभी बहुत लोगों को मैंने दिया। तभी कोई रिप्लाई नहीं करता है। बार-बार में फोन आता है। वो मेरे को समझ में नहीं आता है। आपका प्रोसीजर क्या है मेरे को अंडरस्टैंड नहीं हो पाया है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 8,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 26.8,
      "text_en": "See, how it is, sir, like you have our app, JSW One's, when you log in to it",
      "text_native": "देखिए कैसा है सर, जैसे आप हमारा ऐप है JSW One का, जब आप उसको लॉग इन"
    },
    {
      "ucid": "21112178886660991",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 31.7,
      "text_en": "No, no, I have spoken to two or four people recently, I shared everything with them. The inquiry. In the last two-three months. There is no reply after that.",
      "text_native": "नहीं नहीं, अभी दो चार आदमी से मैंने बात हुआ, उनको सब कुछ शेयर किया मैंने। इंक्वायरी। लास्ट दो तीन महीने में। कोई रिप्लाई नहीं है उसके बाद में।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 10,
      "speaker": "agent",
      "start_s": 31.7,
      "end_s": 32.88,
      "text_en": "Hello? Do you have any names?",
      "text_native": "हेलो? कुछ नाम है आपके पास?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 11,
      "speaker": "customer",
      "start_s": 33.13,
      "end_s": 35.3,
      "text_en": "Yes, I have everything. The names are saved with me, everyone's name. It's not like that.",
      "text_native": "हां सब है। नाम सेव है मेरे पास सबका नाम। ऐसा थोड़ी है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 12,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.3,
      "text_en": "Okay. No, what happens is",
      "text_native": "ओके। नहीं क्या होता"
    },
    {
      "ucid": "21112178886660991",
      "idx": 13,
      "speaker": "customer",
      "start_s": 36.3,
      "end_s": 42.8,
      "text_en": "There is no reply, sir. I don't have any requirement at present. I just want to understand you. I do get calls from JSW, but after giving an inquiry, I don't get a reply.",
      "text_native": "रिप्लाई नहीं आता है सर। मैं अभी एट प्रेजेंट कुछ रिक्वायरमेंट नहीं है। मैं जस्ट आपको समझना चाहता हूं। अब फोन तो आ जाता है JSW से लेकिन मैं इंक्वायरी देने के बाद उसका रिप्लाई नहीं आता है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 14,
      "speaker": "agent",
      "start_s": 43.3,
      "end_s": 47.1,
      "text_en": "How it is, sir, is that it is allocated to different people as per, I mean, as required, I mean, account-wise.",
      "text_native": "कैसा है सर वो डिफरेंट पर्सन को एलोकेट किया जाता है एस पर मतलब जितना रिक्वायर्ड मतलब अकाउंट वाइज।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 15,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 47.3,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 16,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 48.8,
      "text_en": "I have spoken today. Last time someone else must have spoken.",
      "text_native": "अभी मैंने आज बात किया है। कल पिछले टाइम किसी और ने बात किया होगा।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 17,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 49.3,
      "text_en": "Yes, yes, absolutely.",
      "text_native": "हां हां बिल्कुल।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 18,
      "speaker": "agent",
      "start_s": 49.3,
      "end_s": 51.2,
      "text_en": "It keeps rotating, sir, per account. That's our system.",
      "text_native": "वो रोटेट होता रहता है सर पर अकाउंट। ऐसा हमारा सिस्टम है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 19,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 54.8,
      "text_en": "No, but I... no, I had spoken to someone named Aditya before. I have his number saved. I don't know which Aditya.",
      "text_native": "नहीं लेकिन मैं नहीं आदित्य करके कोई आदित्य करके पहले से ही बात हुआ। उसका नंबर सेव है मेरे पास। कौन सा आदित्य मेरे को पता नहीं।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 20,
      "speaker": "agent",
      "start_s": 54.8,
      "end_s": 55.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 21,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 57.5,
      "text_en": "I gave him the inquiry, I called him two-three times. He said no, this is it, we have this, this is it.",
      "text_native": "उनको इंक्वायरी किया, दो-तीन बार मैंने फोन किया। उसने बोला नहीं ये है, हमारे पास ये है, ये है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 22,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 58.4,
      "text_en": "That was probably Aditya Mishra.",
      "text_native": "आदित्य मिश्रा होगा शायद वो।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 23,
      "speaker": "customer",
      "start_s": 58.6,
      "end_s": 60.2,
      "text_en": "Yes, absolutely. Aditya Mishra, now I remember. Yes.",
      "text_native": "यस बिल्कुल। आदित्य मिश्रा, अभी याद आया मेरे को। हां।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 24,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.8,
      "text_en": "Because he, he has actually left, sir. He...",
      "text_native": "क्योंकि उसने, उन्होंने छोड़ दिया एक्चुअली में सर। वो"
    },
    {
      "ucid": "21112178886660991",
      "idx": 25,
      "speaker": "customer",
      "start_s": 61.8,
      "end_s": 62.9,
      "text_en": "Yes, he told me later that he had left.",
      "text_native": "हां बोला बाद में मेरे को बोला छोड़ दिया करके।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 26,
      "speaker": "agent",
      "start_s": 63.4,
      "end_s": 64.4,
      "text_en": "Later he told me that he had left.",
      "text_native": "बाद में मेरे को बोला कि मैंने छोड़ दिया।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 27,
      "speaker": "customer",
      "start_s": 64.4,
      "end_s": 64.8,
      "text_en": "One minute.",
      "text_native": "एक मिनट।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 28,
      "speaker": "agent",
      "start_s": 64.8,
      "end_s": 69.8,
      "text_en": "No issue, sir. I have, I mean, I have recently joined here. If you have any requirement, I am not saying give me the requirement today itself. When you have some requirement in the future, then",
      "text_native": "कोई इशू नहीं है सर। मैं अभी मतलब मैंने अभी रिसेंटली ज्वाइन किया है यहां पे। अगर आपका कुछ रिक्वायरमेंट, मैं ये नहीं बोलता हूं आज ही दीजिए मुझे रिक्वायरमेंट। जब फ्यूचर में आपको कुछ रिक्वायरमेंट हो तो"
    },
    {
      "ucid": "21112178886660991",
      "idx": 29,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.8,
      "text_en": "If I have a requirement in the future, I will share it with you.",
      "text_native": "मैं फ्यूचर में रिक्वायरमेंट देता हूं तो मैं शेयर करूंगा आपको।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 30,
      "speaker": "agent",
      "start_s": 72.0,
      "end_s": 73.8,
      "text_en": "Absolutely sir, no issue. You tell me, we will work on it.",
      "text_native": "बिल्कुल सर कोई इशू नहीं है। आप मुझे बताइए हम वर्क करते हैं।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 31,
      "speaker": "customer",
      "start_s": 74.0,
      "end_s": 74.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 32,
      "speaker": "agent",
      "start_s": 74.2,
      "end_s": 75.6,
      "text_en": "We will, I will give it to you. Now",
      "text_native": "हम लोग आपको मैं आपको दे दूंगा। अभी"
    },
    {
      "ucid": "21112178886660991",
      "idx": 33,
      "speaker": "customer",
      "start_s": 75.6,
      "end_s": 79.2,
      "text_en": "It's not like that for me, I had an inquiry for 100 tons. I followed up a lot. Nobody replied me.",
      "text_native": "मेरा ऐसा नहीं कि मेरे 100 टन का इंक्वायरी था मेरे पास। काफी फॉलो किया। Nobody replied me।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 34,
      "speaker": "agent",
      "start_s": 79.2,
      "end_s": 79.8,
      "text_en": "No, no, that's right.",
      "text_native": "नहीं नहीं बराबर है।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 35,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 83.8,
      "text_en": "And I got it from JSW, from a dealer. What can I do, tell me? I brought 100 tons of material one time.",
      "text_native": "और मैं तो मिला JSW का ही मिला, वो डीलर का ही मिला। क्या करूं बताओ? 100 टन मटेरियल लाया मैंने वन टाइम।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 36,
      "speaker": "agent",
      "start_s": 84.4,
      "end_s": 86.2,
      "text_en": "So, sir, is your business trading or manufacturing?",
      "text_native": "मतलब आपका सर ट्रेडिंग का बिजनेस है कि मैन्युफैक्चरिंग का है?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 37,
      "speaker": "customer",
      "start_s": 86.2,
      "end_s": 87.0,
      "text_en": "No, manufacturing.",
      "text_native": "नहीं, मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 38,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 87.8,
      "text_en": "What do you manufacture?",
      "text_native": "क्या मैन्युफैक्चर करते हैं?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 39,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 89.4,
      "text_en": "I, we make pressure vessels.",
      "text_native": "मैंने प्रेशर वेसल्स बनाते हैं हम लोग।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 40,
      "speaker": "agent",
      "start_s": 89.6,
      "end_s": 90.2,
      "text_en": "Pressure vessels?",
      "text_native": "प्रेशर वेसल्स?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 41,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 90.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 42,
      "speaker": "agent",
      "start_s": 91.2,
      "end_s": 92.8,
      "text_en": "What material is required for that, sir? Generally IS 2062?",
      "text_native": "उसके लिए कौन सा मटेरियल लगता है सर? जनरली IS 2062?"
    },
    {
      "ucid": "21112178886660991",
      "idx": 43,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 96.8,
      "text_en": "IS 2062. But see, this 100 ton, 100 ton material I brought, it was a project, completely separate, it's not a regular thing.",
      "text_native": "IS 2062। लेकिन मैं देखो ये 100 टन, 100 टन मटेरियल लाया, ये एक प्रोजेक्ट था, बिल्कुल सेपरेट था, रेगुलर नहीं रहता वो।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 44,
      "speaker": "agent",
      "start_s": 97.0,
      "end_s": 98.8,
      "text_en": "Hmm hmm hmm, that's right. Yes, it must be project-based.",
      "text_native": "हम्म हम्म हम्म बराबर है। हां एक प्रोजेक्ट बेस्ड रहता होगा।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 45,
      "speaker": "customer",
      "start_s": 98.8,
      "end_s": 104.8,
      "text_en": "Yes, it was project-based. The other regular items are different. I, that is IS 2062 only. Okay, I will share with you. Now, not now, I am driving right now, I will talk to you later.",
      "text_native": "हां एक प्रोजेक्ट बेस्ड था। बाकी रेगुलर आइटम अलग रहता है। मैं वो IS 2062 ही रहता है। चलो मैं आपको शेयर करता हूं। अभी अभी नहीं, मैं अभी ड्राइव कर रहा हूं, मैं बाद में बात करूंगा आपसे।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 46,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 106.2,
      "text_en": "Okay sir. Okay, alright, okay.",
      "text_native": "ओके सर। ओके चलो ओके।"
    },
    {
      "ucid": "21112178886660991",
      "idx": 47,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 109.2,
      "text_en": "There is space, right?",
      "text_native": "स्पेस है ना?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886660991",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent identified himself and the company but did not ask for permission to speak at the start of the call."
    },
    {
      "ucid": "21112178886660991",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a generic follow-up on a past registration."
    },
    {
      "ucid": "21112178886660991",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "is your business trading or manufacturing? ... What do you manufacture?",
      "comment": "The agent only asked what the customer manufactures. Questions about volume, applications, suppliers, and payment terms were missed."
    },
    {
      "ucid": "21112178886660991",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs. The call was dominated by the customer's complaint and ended before a pitch could be made."
    },
    {
      "ucid": "21112178886660991",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "If you have any requirement, I am not saying give me the requirement today itself.",
      "comment": "The agent successfully asked if a current requirement exists, and the customer confirmed they have none at present."
    },
    {
      "ucid": "21112178886660991",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir. Okay, alright, okay.",
      "comment": "The agent accepted the customer's vague \"I will talk to you later\" without establishing a specific callback time or committed next action."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886660991",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I gave the requirement to many people back then. But no one replies... I got it from JSW, from a dealer.",
      "response": "It keeps rotating, sir, per account. That's our system... he has actually left, sir... If you have any requirement... You tell me, we will work on it."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}