JSWOzonetel · Call Analysis

Call 21112178886655391 2026-09-08 · sudeeps · 1:30

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 No_requirement full conversation 22 turns, clean transcript (0% inaudible) Hindi 22 supply_led (campaign_name:medium)
Audio: clear: There is some minor background noise, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
2.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
segment: trader

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.60
confidence high · +1/−21 from 8 hits
0.6*lexical + 0.4*prior
price rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not lead with a supply/price hook; instead, they immediately asked for a requirement on specific products.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) No discovery questions were asked; the agent went straight to a requirement check.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection The customer raised 2 objections you did not answer: price incumbent_supplier
It's expensive, sir.
I had bought the material from Raipur. There is no requirement now, brother.
did well
Qualify
do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?

Summary

The agent contacted a lead identified as a trader in Jalna. The agent skipped discovery and immediately asked for a requirement, which the customer did not have. The customer asked for a price, which they deemed 'expensive', and mentioned they had already procured from Raipur. The agent did not handle these objections and closed the call by offering to send his number for future needs.

Coaching

You skipped the discovery phase entirely. Before asking for a requirement, you must first understand the customer's business by asking about what they make, their monthly volume, and their current suppliers.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.
The agent did not ask for permission to speak or if it was a good time.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not lead with a supply/price hook; instead, they immediately asked for a requirement on specific products.
SL3 Discovery (6 Qs) 2 fail 0 0.0
No discovery questions were asked; the agent went straight to a requirement check.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched as no discovery was done to establish relevance.
SL5 Qualify 2 pass – 2.0
do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?
The agent successfully asked if a current requirement exists, which is the primary goal of this step.
SL6 Closure with next step 1 fail – 0.0
I will WhatsApp you my number.
This is not a committed next step; it's a passive offer with no agreed-upon action or date.

Objections supplementary — never inside the /10

TypeStateCustomer saidRep replied
price mishandled
It's expensive, sir.
What is your quantity?
incumbent_supplier mishandled
I had bought the material from Raipur. There is no requirement now, brother.
And your delivery is where? Is it in Jalna?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.719 24.3s 9.5s 56.2s 6.5s 284.0 0 11 11 6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello, uh Mr. Akshay from Shri Osaya Traders?
customer
4.3s
Hmm.
हम्म.
agent
4.8s
Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.
अक्षय जी, very good afternoon. सुदीप बोल रहा हूं JSW One से, गुजरात से।
customer
8.3s
Tell me.
बोलिए।
agent
9.0s
Yes sir, your company was registered on our portal. I was making a follow-up call regarding your steel procurement.
जी सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था।
agent
12.8s
I wanted to understand, do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?
कुछ समझना था अभी HR में सर 3mm, 5mm, 10mm में है कुछ?
customer
16.6s
Not right now, sir.
अभी तो फिलहाल नहीं सर।
customer
18.1s
What is the rate for 3mm?
क्या रेट कर रहे 3mm?
agent
19.6s
Are you planning to take it?
आपका प्लान कर रहे हो लेने का?
customer
21.4s
Tell me the rate.
रेट तो बताओ।
agent
22.3s
Right now, our ex-Kaloja, sir, has an MOQ of 5 tons. Our rate for today is 62,250.
अभी हमारा एक्स-कलोजा सर 5 tons का MOQ है। आज का हमारा रेट चल रहा है 62,250.
customer
27.0s
60?
agent
27.6s
62,250.
customer
29.2s
It's expensive, sir.
महंगा है सर।
agent
31.2s
What is your quantity?
आपका क्वांटिटी कितना है?
customer
32.9s
Right now, there is no requirement. I had bought the material from Raipur. There is no requirement now, brother.
अभी तो रिक्वायरमेंट अभी नहीं है। ले लिया था माल रायपुर से। अभी रिक्वायरमेंट नहीं है भैया।
agent
36.7s
And your delivery is where? Is it in Jalna?
और डिलीवरी आपका कहां पे? जालना में रहता है?
customer
38.7s
Yes.
हां।
agent
39.4s
Okay. Whenever your requirement goes live, let me know. I will WhatsApp you my number.
ठीक है। जब भी रिक्वायरमेंट लाइव होती है आपकी तो बताइए मुझे। मैं आपको मेरा नंबर WhatsApp करके रखता हूं।
customer
43.3s
Okay.
agent
44.0s
Okay then.
चलो।