{
  "ucid": "21112178886655391",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:52:33",
  "end_time": "2026-09-08 16:54:03",
  "duration_sec": 90,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA34737ceb2acb839c87cac15775b319f5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 570,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886655391__DIA34737ceb2acb839c87cac15775b319f5.mp3",
  "audio_bytes": 217296,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 72.432,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, uh Mr. Akshay from Shri Osaya Traders?\n[4s] CUSTOMER: Hmm.   (हम्म.)\n[5s] AGENT: Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.   (अक्षय जी, very good afternoon. सुदीप बोल रहा हूं JSW One से, गुजरात से।)\n[8s] CUSTOMER: Tell me.   (बोलिए।)\n[9s] AGENT: Yes sir, your company was registered on our portal. I was making a follow-up call regarding your steel procurement.   (जी सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था।)\n[13s] AGENT: I wanted to understand, do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?   (कुछ समझना था अभी HR में सर 3mm, 5mm, 10mm में है कुछ?)\n[17s] CUSTOMER: Not right now, sir.   (अभी तो फिलहाल नहीं सर।)\n[18s] CUSTOMER: What is the rate for 3mm?   (क्या रेट कर रहे 3mm?)\n[20s] AGENT: Are you planning to take it?   (आपका प्लान कर रहे हो लेने का?)\n[21s] CUSTOMER: Tell me the rate.   (रेट तो बताओ।)\n[22s] AGENT: Right now, our ex-Kaloja, sir, has an MOQ of 5 tons. Our rate for today is 62,250.   (अभी हमारा एक्स-कलोजा सर 5 tons का MOQ है। आज का हमारा रेट चल रहा है 62,250.)\n[27s] CUSTOMER: 60?\n[28s] AGENT: 62,250.\n[29s] CUSTOMER: It's expensive, sir.   (महंगा है सर।)\n[31s] AGENT: What is your quantity?   (आपका क्वांटिटी कितना है?)\n[33s] CUSTOMER: Right now, there is no requirement. I had bought the material from Raipur. There is no requirement now, brother.   (अभी तो रिक्वायरमेंट अभी नहीं है। ले लिया था माल रायपुर से। अभी रिक्वायरमेंट नहीं है भैया।)\n[37s] AGENT: And your delivery is where? Is it in Jalna?   (और डिलीवरी आपका कहां पे? जालना में रहता है?)\n[39s] CUSTOMER: Yes.   (हां।)\n[39s] AGENT: Okay. Whenever your requirement goes live, let me know. I will WhatsApp you my number.   (ठीक है। जब भी रिक्वायरमेंट लाइव होती है आपकी तो बताइए मुझे। मैं आपको मेरा नंबर WhatsApp करके रखता हूं।)\n[43s] CUSTOMER: Okay.\n[44s] AGENT: Okay then.   (चलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the discovery phase entirely. Before asking for a requirement, you must first understand the customer's business by asking about what they make, their monthly volume, and their current suppliers.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead identified as a trader in Jalna. The agent skipped discovery and immediately asked for a requirement, which the customer did not have. The customer asked for a price, which they deemed 'expensive', and mentioned they had already procured from Raipur. The agent did not handle these objections and closed the call by offering to send his number for future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply/price hook; instead, they immediately asked for a requirement on specific products.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent went straight to a requirement check.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to establish relevance.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you my number.\", \"comment\": \"This is not a committed next step; it's a passive offer with no agreed-upon action or date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the discovery phase entirely. Before asking for a requirement, you must first understand the customer's business by asking about what they make, their monthly volume, and their current suppliers.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"It's expensive, sir.\", \"response\": \"What is your quantity?\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I had bought the material from Raipur. There is no requirement now, brother.\", \"response\": \"And your delivery is where? Is it in Jalna?\"}], \"call_summary\": \"The agent contacted a lead identified as a trader in Jalna. The agent skipped discovery and immediately asked for a requirement, which the customer did not have. The customer asked for a price, which they deemed 'expensive', and mentioned they had already procured from Raipur. The agent did not handle these objections and closed the call by offering to send his number for future needs.\"}",
  "error": null,
  "latency_ms": 36862,
  "input_tokens": 3213,
  "output_tokens": 871,
  "created_at": "2026-09-25 11:18:15",
  "sentiment": "negative",
  "sentiment_score": -0.601,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 21,
  "lex_hits": 8,
  "objection_phrases": "[\"price\", \"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.719,
  "agent_talk_sec": 24.3,
  "customer_talk_sec": 9.5,
  "dead_air_sec": 56.2,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 284.0,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 6,
  "words_agent": 115,
  "words_customer": 43,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886655391",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.93,
      "end_s": 1.33,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.64,
      "end_s": 3.8,
      "text_en": "Hello, uh Mr. Akshay from Shri Osaya Traders?",
      "text_native": "Hello, uh Mr. Akshay from Shri Osaya Traders?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.63,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178886655391",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.84,
      "end_s": 7.94,
      "text_en": "Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.",
      "text_native": "अक्षय जी, very good afternoon. सुदीप बोल रहा हूं JSW One से, गुजरात से।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.34,
      "end_s": 8.74,
      "text_en": "Tell me.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 12.54,
      "text_en": "Yes sir, your company was registered on our portal. I was making a follow-up call regarding your steel procurement.",
      "text_native": "जी सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल कर रहा था।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.8,
      "text_en": "I wanted to understand, do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?",
      "text_native": "कुछ समझना था अभी HR में सर 3mm, 5mm, 10mm में है कुछ?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 17.8,
      "text_en": "Not right now, sir.",
      "text_native": "अभी तो फिलहाल नहीं सर।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.14,
      "end_s": 19.24,
      "text_en": "What is the rate for 3mm?",
      "text_native": "क्या रेट कर रहे 3mm?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 20.8,
      "text_en": "Are you planning to take it?",
      "text_native": "आपका प्लान कर रहे हो लेने का?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.44,
      "end_s": 22.04,
      "text_en": "Tell me the rate.",
      "text_native": "रेट तो बताओ।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 26.3,
      "text_en": "Right now, our ex-Kaloja, sir, has an MOQ of 5 tons. Our rate for today is 62,250.",
      "text_native": "अभी हमारा एक्स-कलोजा सर 5 tons का MOQ है। आज का हमारा रेट चल रहा है 62,250."
    },
    {
      "ucid": "21112178886655391",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 27.4,
      "text_en": "60?",
      "text_native": "60?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 28.5,
      "text_en": "62,250.",
      "text_native": "62,250."
    },
    {
      "ucid": "21112178886655391",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 30.1,
      "text_en": "It's expensive, sir.",
      "text_native": "महंगा है सर।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.1,
      "text_en": "What is your quantity?",
      "text_native": "आपका क्वांटिटी कितना है?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 36.4,
      "text_en": "Right now, there is no requirement. I had bought the material from Raipur. There is no requirement now, brother.",
      "text_native": "अभी तो रिक्वायरमेंट अभी नहीं है। ले लिया था माल रायपुर से। अभी रिक्वायरमेंट नहीं है भैया।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.7,
      "end_s": 38.4,
      "text_en": "And your delivery is where? Is it in Jalna?",
      "text_native": "और डिलीवरी आपका कहां पे? जालना में रहता है?"
    },
    {
      "ucid": "21112178886655391",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.7,
      "end_s": 39.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.4,
      "end_s": 42.9,
      "text_en": "Okay. Whenever your requirement goes live, let me know. I will WhatsApp you my number.",
      "text_native": "ठीक है। जब भी रिक्वायरमेंट लाइव होती है आपकी तो बताइए मुझे। मैं आपको मेरा नंबर WhatsApp करके रखता हूं।"
    },
    {
      "ucid": "21112178886655391",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.3,
      "end_s": 43.7,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178886655391",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 44.3,
      "text_en": "Okay then.",
      "text_native": "चलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886655391",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Mr. Akshay, very good afternoon. This is Sudip speaking from JSW One, from Gujarat.",
      "comment": "The agent did not ask for permission to speak or if it was a good time."
    },
    {
      "ucid": "21112178886655391",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply/price hook; instead, they immediately asked for a requirement on specific products."
    },
    {
      "ucid": "21112178886655391",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent went straight to a requirement check."
    },
    {
      "ucid": "21112178886655391",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done to establish relevance."
    },
    {
      "ucid": "21112178886655391",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement in HR, sir, in 3mm, 5mm, 10mm?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178886655391",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you my number.",
      "comment": "This is not a committed next step; it's a passive offer with no agreed-upon action or date."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886655391",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "It's expensive, sir.",
      "response": "What is your quantity?"
    },
    {
      "ucid": "21112178886655391",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I had bought the material from Raipur. There is no requirement now, brother.",
      "response": "And your delivery is where? Is it in Jalna?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "price",
    "rejection"
  ]
}