{
  "ucid": "21112178886610611",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:45:06",
  "end_time": "2026-09-08 16:49:53",
  "duration_sec": 287,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe8b79df16818d646653df34f696b5885.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 571,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886610611__DIAe8b79df16818d646653df34f696b5885.mp3",
  "audio_bytes": 801576,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 267.192,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Hello   (हेलो)\n[4s] AGENT: Yes, Navneet ji, can you hear me?   (हां जी, नवनीत जी, आवाज़ आ रही है आपको?)\n[6s] CUSTOMER: Yes.   (हां जी।)\n[6s] AGENT: Yes, this is Kartikeya speaking from JSW One.   (हां जी, कार्तिकेय बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Sir, in the master ji or group, do you have any requirement for steel right now?   (जी मास्टर जी या ग्रुप में अभी कुछ रिक्वायरमेंट है आपका स्टील में?)\n[12s] CUSTOMER: Yes.   (हां जी।)\n[12s] AGENT: Do you have any requirement for HR etc. right now, sir?   (HR वगेरा का कुछ रिक्वायरमेंट है अभी सर?)\n[14s] CUSTOMER: Sir, we do have a requirement for HR, it depends on the size.   (सर HR रिक्वायरमेंट तो रहती है, साइज़ के अकॉर्डिंग रहती है हमारी।)\n[17s] AGENT: Okay. In what size?   (अच्छा। किस साइज़ में रहती है?)\n[18s] CUSTOMER: The size we need is 11, 11 feet long, 6 feet wide, in 10 gauge, in 8 gauge.   (साइज़ लगता हमारे ग्यारह के, ग्यारह फिट लंबा, छे फिट चौड़ा, दस गेज में, आठ गेज में।)\n[22s] AGENT: Okay, okay. In which gauge?   (अच्छा अच्छा। कौनसी गेज में?)\n[24s] CUSTOMER: Eight and ten.   (आठ और दस।)\n[25s] AGENT: Eight and ten gauge?   (आठ और दस गेज?)\n[26s] CUSTOMER: Yes.   (हां जी।)\n[27s] CUSTOMER: And we need one, uh, 36 inches wide, a big one, uh, 13-14 feet long.   (और एक लगती है, अह, छतीस इंच चौड़ी बड़ी लगती है, अह, तेरह चौदह फुट लंबी।)\n[32s] AGENT: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म।)\n[33s] CUSTOMER: Yes. That is 12 gauge, 10 gauge, 14 gauge, all three, we have a requirement for that.   (हां जी। वो बारह गेज, दस गेज, चौदह गेज तीनों है, उसकी रिक्वायरमेंट रहती है।)\n[36s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[37s] CUSTOMER: Yes.   (हां जी।)\n[38s] AGENT: Okay. In HR, 8 and 10 gauge. Do you have any requirement now, sir, are you looking to buy this month or this week?   (ठीक है। HR में आठ और दस गेज का। अभी है सर कुछ इस महीने खरीदने का या इस हफ्ते खरीदने का देख रहे हो?)\n[41s] CUSTOMER: Yes.   (हां जी।)\n[42s] AGENT: Like sir, if you are placing an order now, right now, sir, our rate is 61, for our Ghaziabad.   (जैसे सर अभी आर्डर कुछ लगवा रहे हो तो, अभी सर अपना सिक्सटी वन का रेट है अभी अपना गाज़ियाबाद का।)\n[45s] CUSTOMER: Sixty one?   (सिक्सटी वन?)\n[46s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[47s] CUSTOMER: Okay. What will be the cost for loading? Loading etc. FOR?   (अच्छा जी। लोडिंग का क्या पड़ेगा? लोडिंग वगेरा FOR?)\n[49s] AGENT: Yes, loading, with loading itself. With FOR and loading, it will be 62, delivery will be done in one rupee.   (हां, लोडिंग, लोडिंग के साथ ही। FOR और लोडिंग के साथ में सिक्सटी टू, एक रुपये में हो जाएगी डिलीवरी।)\n[52s] CUSTOMER: Okay.   (अच्छा।)\n[53s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[54s] CUSTOMER: Sixty two. Uh, will the freight also be included in this?   (सिक्सटी टू। अह, भाड़ा भी बीच में आ जाएगा?)\n[56s] AGENT: Yes, yes, with freight. Sixty two.   (हां हां, भाड़े के साथ। सिक्सटी टू।)\n[58s] CUSTOMER: A minimum, how much material will it be? How much?   (एक मिनिमम कितना माल रहेगा? कितना?)\n[59s] AGENT: Minimum, sir, you will have to buy 10 tons. If I am sending it to Ludhiana.   (मिनिमम तो सर दस टन तो खरीदना ही पड़ेगा। लुधियाना अगर मैं भेज रहा हूं।)\n[62s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[63s] AGENT: Okay. Where do you need this? In Punjab?   (अच्छा। ये आपको कहां पे चाहिए? पंजाब में?)\n[64s] CUSTOMER: Mine is Malout. District Muktsar Sahib. Pincode 152107.   (मेरा है मलोट। डिस्ट्रिक्ट मुक्तसर साहिब। पिन कोड पंद्रह इक्कीस जीरो सात।)\n[68s] AGENT: Okay, you need it there. Okay. Hmm, yes, I will get it done for around 62, 62.250.   (अच्छा, उस तरफ चाहिए। ठीक है। हम्म, हां, अपना बासठ, बासठ दो सौ पचास तक करवा दूंगा मैं इसको।)\n[72s] CUSTOMER: Yes?   (हां जी?)\n[73s] AGENT: I said, sir, it will be done in this much. So when do you want to place your order?   (मैंने कहा सर हो जाएगा इतने में। तो कब आर्डर लगाना है आपको अपना?)\n[76s] CUSTOMER: Will these sizes be available?   (साइज़ मिल जाएंगे ये?)\n[77s] CUSTOMER: Which ones will be available?   (कौन कौन से मिल जाएंगे?)\n[78s] AGENT: Okay. We keep all sizes in stock, sir. What we have in Ghaziabad is, yes, from 1.6 mm to 20 mm,   (अच्छा। साइज़ तो सर सारे रखते हैं हम स्टॉक में। अपना क्या है ना गाज़ियाबाद में, हां जी, वन पॉइंट सिक्स एम एम से लेके ट्वेंटी एम एम तक,)\n[81s] CUSTOMER: One point   (वन पॉइंट)\n[82s] AGENT: all sizes are there. 1.6 mm.   (सारे साइज़ है। वन पॉइंट सिक्स एम एम।)\n[83s] CUSTOMER: From 1.6?   (वन पॉइंट सिक्स से?)\n[84s] AGENT: We have everything up to 20 mm. 1.6, 1.8, 2 mm, 2.5 mm.   (अपने बीस एम एम तक सब होता है। वन पॉइंट सिक्स, वन पॉइंट ऐट, दो एम एम, ढाई एम एम।)\n[86s] CUSTOMER: Okay, okay. And in length, width?   (अच्छा अच्छा। और लंबाई, चौड़ाई में?)\n[88s] AGENT: In width, 4 feet, 5 feet.   (चौड़ाई में चार फीट, पांच फीट।)\n[90s] CUSTOMER: 6 feet wide?   (छे फीट चौड़ा?)\n[92s] AGENT: 6 feet wide, sir, Tata makes that, 1860. Yes, JSW... I said sir, JSW only comes in 1250, 1500.   (छे फीट चौड़ा तो सर टाटा बनाता है अठारह सौ साठ। हां जी, जे एस डब्लू तो, मैंने कहा सर जे एस डब्लू तो बारह पचास, पंद्रह सौ में ही आता है।)\n[95s] CUSTOMER: 6 feet won't be available?   (छे फुट नहीं मिलेगा?)\n[96s] AGENT: 6 feet won't be available.   (छे फुट नहीं मिलेगा।)\n[98s] CUSTOMER: Okay.   (अच्छा।)\n[99s] CUSTOMER: Okay.   (ठीक है।)\n[100s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[101s] CUSTOMER: We have a requirement for 6 feet, we need 6 feet, right? Actually, what we have is, uh, we make trolleys. For the floor underneath the trolley, there is a requirement for 6 feet material.   (छे फुट की रिक्वायरमेंट होती है हमारी, छे फुट ही लगता है ना। हमारे एक्चुअली क्या है ना, अह, ट्रॉली बनती है। ट्रॉली के नीचे फर्श के लिए रिक्वायरमेंट होती है छे फिट माल की।)\n[106s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[107s] CUSTOMER: It's made approximately 6 feet, up to 6.5 feet. The length can be anything. In width, 6 feet material works.   (एक तकरीबन छे फिट, साढ़े छे फिट तक बनती है। लंबाई तो कितनी भी मिल जाएगी। चौड़ाई में छे फिट चलता है माल।)\n[112s] AGENT: Okay.   (अच्छा।)\n[113s] CUSTOMER: Yes.   (हां जी।)\n[114s] AGENT: Well, a 2000 mm width will be available.   (चलो दो हज़ार एम एम की विड्थ तो मिल जाएगी।)\n[115s] CUSTOMER: Yes?   (हां जी?)\n[116s] AGENT: 2000 mm, 2 feet, the 2-meter one.   (दो हज़ार एम एम की, दो फीट, दो मीटर वाली।)\n[117s] CUSTOMER: A 2-meter width is available, right?   (दो मीटर की चौड़ाई आती है ना?)\n[119s] AGENT: That became 6 feet, 6 feet 3 inches, 4 inches.   (वो छे फिट, छे फिट तीन इंच हो गया, चार इंच।)\n[121s] CUSTOMER: It became 6.5 feet.   (साढ़े छे फिट हो गया।)\n[122s] AGENT: Hmm. 6.5.   (हम्म। साढ़े छे।)\n[123s] CUSTOMER: Yes.   (हां जी।)\n[124s] AGENT: It became 6.5 feet.   (साढ़े छे फिट हो गया।)\n[125s] CUSTOMER: Hmm.   (हम्म।)\n[126s] AGENT: Anyway, let me know when the requirement comes up, I had given you the number before as well. Okay? I've sent it now. Just send the size once when you want to buy, we'll see, we can arrange something in 1860 as well. Okay?   (बाकी आप बताना रिक्वायरमेंट जब आए ना, तो मैं आपको नंबर तो पहले भी करा था। ठीक है? अभी डाल दिया। अब एक बारी साइज़ डाल देना जब खरीदने को, देख लेंगे अठारह सौ साठ में भी करा देंगे कुछ। ठीक है?)\n[133s] CUSTOMER: Okay.   (ठीक है।)\n[134s] AGENT: Okay.   (ठीक है।)\n[135s] CUSTOMER: Okay.   (ओके।)\n[135s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 77,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise from a workshop or factory at the customer's end, including metal clanging, which sometimes makes speech slightly hard to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "77 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Kartikey, you must follow the call structure. Start with the full opener, including asking for permission, then deliver the hook. You are skipping straight to discovery, which makes the call feel abrupt and unstructured.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "6 feet width HR sheet",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires 6 feet (approx. 1828mm) width HR sheet, but agent states JSW only produces 1250mm and 1500mm widths.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trolley manufacturer, expressed a need for HR sheets, specifically requiring a 6-foot width for flooring. The agent quoted a delivered price but then determined that JSW does not produce that width. The call concluded due to this specification mismatch, with no firm next step established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self, company, and used the customer's name, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly into asking about the customer's requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only uncovered what the customer manufactures (trolleys) and the end application, missing questions on volume, current suppliers, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"With FOR and loading, it will be 62, delivery will be done in one rupee.\", \"comment\": \"Agent pitched a delivered price and stock availability in direct response to customer questions about cost and sizes.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent captured thickness, width, and location but failed to ask for the required grade or quantity, which are essential for a quote.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'let me know when the requirement comes up' instead of a committed next step like sending a quote or scheduling a callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Kartikey, you must follow the call structure. Start with the full opener, including asking for permission, then deliver the hook. You are skipping straight to discovery, which makes the call feel abrupt and unstructured.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"6 feet width HR sheet\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires 6 feet (approx. 1828mm) width HR sheet, but agent states JSW only produces 1250mm and 1500mm widths.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trolley manufacturer, expressed a need for HR sheets, specifically requiring a 6-foot width for flooring. The agent quoted a delivered price but then determined that JSW does not produce that width. The call concluded due to this specification mismatch, with no firm next step established.\"}",
  "error": null,
  "latency_ms": 49245,
  "input_tokens": 5227,
  "output_tokens": 789,
  "created_at": "2026-09-25 11:18:36",
  "sentiment": "positive",
  "sentiment_score": 0.74,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 0,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.554,
  "agent_talk_sec": 61.1,
  "customer_talk_sec": 49.1,
  "dead_air_sec": 176.8,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 352.5,
  "interruptions": 0,
  "agent_turns": 37,
  "customer_turns": 40,
  "discovery_qs": 12,
  "words_agent": 359,
  "words_customer": 227,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886610611",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.51,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178886610611",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.23,
      "end_s": 2.67,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178886610611",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.7,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178886610611",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.12,
      "end_s": 5.5,
      "text_en": "Yes, Navneet ji, can you hear me?",
      "text_native": "हां जी, नवनीत जी, आवाज़ आ रही है आपको?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.37,
      "end_s": 8.07,
      "text_en": "Yes, this is Kartikeya speaking from JSW One.",
      "text_native": "हां जी, कार्तिकेय बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 8.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 11.5,
      "text_en": "Sir, in the master ji or group, do you have any requirement for steel right now?",
      "text_native": "जी मास्टर जी या ग्रुप में अभी कुछ रिक्वायरमेंट है आपका स्टील में?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.7,
      "end_s": 12.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 13.8,
      "text_en": "Do you have any requirement for HR etc. right now, sir?",
      "text_native": "HR वगेरा का कुछ रिक्वायरमेंट है अभी सर?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 16.8,
      "text_en": "Sir, we do have a requirement for HR, it depends on the size.",
      "text_native": "सर HR रिक्वायरमेंट तो रहती है, साइज़ के अकॉर्डिंग रहती है हमारी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 18.2,
      "text_en": "Okay. In what size?",
      "text_native": "अच्छा। किस साइज़ में रहती है?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 21.8,
      "text_en": "The size we need is 11, 11 feet long, 6 feet wide, in 10 gauge, in 8 gauge.",
      "text_native": "साइज़ लगता हमारे ग्यारह के, ग्यारह फिट लंबा, छे फिट चौड़ा, दस गेज में, आठ गेज में।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 23.1,
      "text_en": "Okay, okay. In which gauge?",
      "text_native": "अच्छा अच्छा। कौनसी गेज में?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 24.3,
      "text_en": "Eight and ten.",
      "text_native": "आठ और दस।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.5,
      "text_en": "Eight and ten gauge?",
      "text_native": "आठ और दस गेज?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.7,
      "end_s": 26.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 17,
      "speaker": "customer",
      "start_s": 26.7,
      "end_s": 31.5,
      "text_en": "And we need one, uh, 36 inches wide, a big one, uh, 13-14 feet long.",
      "text_native": "और एक लगती है, अह, छतीस इंच चौड़ी बड़ी लगती है, अह, तेरह चौदह फुट लंबी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 32.5,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 19,
      "speaker": "customer",
      "start_s": 32.7,
      "end_s": 35.8,
      "text_en": "Yes. That is 12 gauge, 10 gauge, 14 gauge, all three, we have a requirement for that.",
      "text_native": "हां जी। वो बारह गेज, दस गेज, चौदह गेज तीनों है, उसकी रिक्वायरमेंट रहती है।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 36.7,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 37.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 40.9,
      "text_en": "Okay. In HR, 8 and 10 gauge. Do you have any requirement now, sir, are you looking to buy this month or this week?",
      "text_native": "ठीक है। HR में आठ और दस गेज का। अभी है सर कुछ इस महीने खरीदने का या इस हफ्ते खरीदने का देख रहे हो?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 41.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 24,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 44.8,
      "text_en": "Like sir, if you are placing an order now, right now, sir, our rate is 61, for our Ghaziabad.",
      "text_native": "जैसे सर अभी आर्डर कुछ लगवा रहे हो तो, अभी सर अपना सिक्सटी वन का रेट है अभी अपना गाज़ियाबाद का।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.1,
      "end_s": 45.7,
      "text_en": "Sixty one?",
      "text_native": "सिक्सटी वन?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 26,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 46.6,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 27,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 48.8,
      "text_en": "Okay. What will be the cost for loading? Loading etc. FOR?",
      "text_native": "अच्छा जी। लोडिंग का क्या पड़ेगा? लोडिंग वगेरा FOR?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 28,
      "speaker": "agent",
      "start_s": 48.9,
      "end_s": 51.9,
      "text_en": "Yes, loading, with loading itself. With FOR and loading, it will be 62, delivery will be done in one rupee.",
      "text_native": "हां, लोडिंग, लोडिंग के साथ ही। FOR और लोडिंग के साथ में सिक्सटी टू, एक रुपये में हो जाएगी डिलीवरी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 29,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 52.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 30,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 53.7,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 31,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 55.7,
      "text_en": "Sixty two. Uh, will the freight also be included in this?",
      "text_native": "सिक्सटी टू। अह, भाड़ा भी बीच में आ जाएगा?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 32,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 57.3,
      "text_en": "Yes, yes, with freight. Sixty two.",
      "text_native": "हां हां, भाड़े के साथ। सिक्सटी टू।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 33,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 59.2,
      "text_en": "A minimum, how much material will it be? How much?",
      "text_native": "एक मिनिमम कितना माल रहेगा? कितना?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 34,
      "speaker": "agent",
      "start_s": 59.3,
      "end_s": 61.8,
      "text_en": "Minimum, sir, you will have to buy 10 tons. If I am sending it to Ludhiana.",
      "text_native": "मिनिमम तो सर दस टन तो खरीदना ही पड़ेगा। लुधियाना अगर मैं भेज रहा हूं।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 35,
      "speaker": "customer",
      "start_s": 62.0,
      "end_s": 62.5,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 36,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 64.1,
      "text_en": "Okay. Where do you need this? In Punjab?",
      "text_native": "अच्छा। ये आपको कहां पे चाहिए? पंजाब में?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 37,
      "speaker": "customer",
      "start_s": 64.3,
      "end_s": 67.8,
      "text_en": "Mine is Malout. District Muktsar Sahib. Pincode 152107.",
      "text_native": "मेरा है मलोट। डिस्ट्रिक्ट मुक्तसर साहिब। पिन कोड पंद्रह इक्कीस जीरो सात।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 38,
      "speaker": "agent",
      "start_s": 68.2,
      "end_s": 72.1,
      "text_en": "Okay, you need it there. Okay. Hmm, yes, I will get it done for around 62, 62.250.",
      "text_native": "अच्छा, उस तरफ चाहिए। ठीक है। हम्म, हां, अपना बासठ, बासठ दो सौ पचास तक करवा दूंगा मैं इसको।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 39,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 72.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 40,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 75.1,
      "text_en": "I said, sir, it will be done in this much. So when do you want to place your order?",
      "text_native": "मैंने कहा सर हो जाएगा इतने में। तो कब आर्डर लगाना है आपको अपना?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 41,
      "speaker": "customer",
      "start_s": 75.5,
      "end_s": 76.4,
      "text_en": "Will these sizes be available?",
      "text_native": "साइज़ मिल जाएंगे ये?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 42,
      "speaker": "customer",
      "start_s": 76.7,
      "end_s": 77.8,
      "text_en": "Which ones will be available?",
      "text_native": "कौन कौन से मिल जाएंगे?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 43,
      "speaker": "agent",
      "start_s": 77.9,
      "end_s": 81.1,
      "text_en": "Okay. We keep all sizes in stock, sir. What we have in Ghaziabad is, yes, from 1.6 mm to 20 mm,",
      "text_native": "अच्छा। साइज़ तो सर सारे रखते हैं हम स्टॉक में। अपना क्या है ना गाज़ियाबाद में, हां जी, वन पॉइंट सिक्स एम एम से लेके ट्वेंटी एम एम तक,"
    },
    {
      "ucid": "21112178886610611",
      "idx": 44,
      "speaker": "customer",
      "start_s": 81.1,
      "end_s": 81.5,
      "text_en": "One point",
      "text_native": "वन पॉइंट"
    },
    {
      "ucid": "21112178886610611",
      "idx": 45,
      "speaker": "agent",
      "start_s": 81.5,
      "end_s": 82.7,
      "text_en": "all sizes are there. 1.6 mm.",
      "text_native": "सारे साइज़ है। वन पॉइंट सिक्स एम एम।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 46,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 83.4,
      "text_en": "From 1.6?",
      "text_native": "वन पॉइंट सिक्स से?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 47,
      "speaker": "agent",
      "start_s": 83.7,
      "end_s": 86.0,
      "text_en": "We have everything up to 20 mm. 1.6, 1.8, 2 mm, 2.5 mm.",
      "text_native": "अपने बीस एम एम तक सब होता है। वन पॉइंट सिक्स, वन पॉइंट ऐट, दो एम एम, ढाई एम एम।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 48,
      "speaker": "customer",
      "start_s": 86.1,
      "end_s": 87.6,
      "text_en": "Okay, okay. And in length, width?",
      "text_native": "अच्छा अच्छा। और लंबाई, चौड़ाई में?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 49,
      "speaker": "agent",
      "start_s": 88.3,
      "end_s": 89.9,
      "text_en": "In width, 4 feet, 5 feet.",
      "text_native": "चौड़ाई में चार फीट, पांच फीट।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 50,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 91.2,
      "text_en": "6 feet wide?",
      "text_native": "छे फीट चौड़ा?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 51,
      "speaker": "agent",
      "start_s": 91.5,
      "end_s": 95.1,
      "text_en": "6 feet wide, sir, Tata makes that, 1860. Yes, JSW... I said sir, JSW only comes in 1250, 1500.",
      "text_native": "छे फीट चौड़ा तो सर टाटा बनाता है अठारह सौ साठ। हां जी, जे एस डब्लू तो, मैंने कहा सर जे एस डब्लू तो बारह पचास, पंद्रह सौ में ही आता है।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 52,
      "speaker": "customer",
      "start_s": 95.4,
      "end_s": 96.2,
      "text_en": "6 feet won't be available?",
      "text_native": "छे फुट नहीं मिलेगा?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 53,
      "speaker": "agent",
      "start_s": 96.4,
      "end_s": 97.1,
      "text_en": "6 feet won't be available.",
      "text_native": "छे फुट नहीं मिलेगा।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 54,
      "speaker": "customer",
      "start_s": 97.5,
      "end_s": 97.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 55,
      "speaker": "customer",
      "start_s": 98.8,
      "end_s": 99.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 56,
      "speaker": "agent",
      "start_s": 99.8,
      "end_s": 100.4,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 57,
      "speaker": "customer",
      "start_s": 100.7,
      "end_s": 106.2,
      "text_en": "We have a requirement for 6 feet, we need 6 feet, right? Actually, what we have is, uh, we make trolleys. For the floor underneath the trolley, there is a requirement for 6 feet material.",
      "text_native": "छे फुट की रिक्वायरमेंट होती है हमारी, छे फुट ही लगता है ना। हमारे एक्चुअली क्या है ना, अह, ट्रॉली बनती है। ट्रॉली के नीचे फर्श के लिए रिक्वायरमेंट होती है छे फिट माल की।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 58,
      "speaker": "agent",
      "start_s": 106.4,
      "end_s": 106.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 59,
      "speaker": "customer",
      "start_s": 107.1,
      "end_s": 111.8,
      "text_en": "It's made approximately 6 feet, up to 6.5 feet. The length can be anything. In width, 6 feet material works.",
      "text_native": "एक तकरीबन छे फिट, साढ़े छे फिट तक बनती है। लंबाई तो कितनी भी मिल जाएगी। चौड़ाई में छे फिट चलता है माल।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 60,
      "speaker": "agent",
      "start_s": 112.3,
      "end_s": 112.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 61,
      "speaker": "customer",
      "start_s": 113.0,
      "end_s": 113.3,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 62,
      "speaker": "agent",
      "start_s": 113.6,
      "end_s": 115.1,
      "text_en": "Well, a 2000 mm width will be available.",
      "text_native": "चलो दो हज़ार एम एम की विड्थ तो मिल जाएगी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 63,
      "speaker": "customer",
      "start_s": 115.2,
      "end_s": 115.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 64,
      "speaker": "agent",
      "start_s": 115.8,
      "end_s": 117.2,
      "text_en": "2000 mm, 2 feet, the 2-meter one.",
      "text_native": "दो हज़ार एम एम की, दो फीट, दो मीटर वाली।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 65,
      "speaker": "customer",
      "start_s": 117.3,
      "end_s": 118.4,
      "text_en": "A 2-meter width is available, right?",
      "text_native": "दो मीटर की चौड़ाई आती है ना?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 66,
      "speaker": "agent",
      "start_s": 118.6,
      "end_s": 120.2,
      "text_en": "That became 6 feet, 6 feet 3 inches, 4 inches.",
      "text_native": "वो छे फिट, छे फिट तीन इंच हो गया, चार इंच।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 67,
      "speaker": "customer",
      "start_s": 120.6,
      "end_s": 121.4,
      "text_en": "It became 6.5 feet.",
      "text_native": "साढ़े छे फिट हो गया।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 68,
      "speaker": "agent",
      "start_s": 122.3,
      "end_s": 123.0,
      "text_en": "Hmm. 6.5.",
      "text_native": "हम्म। साढ़े छे।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 69,
      "speaker": "customer",
      "start_s": 123.1,
      "end_s": 123.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 70,
      "speaker": "agent",
      "start_s": 123.5,
      "end_s": 124.3,
      "text_en": "It became 6.5 feet.",
      "text_native": "साढ़े छे फिट हो गया।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 71,
      "speaker": "customer",
      "start_s": 124.8,
      "end_s": 125.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 72,
      "speaker": "agent",
      "start_s": 126.3,
      "end_s": 133.1,
      "text_en": "Anyway, let me know when the requirement comes up, I had given you the number before as well. Okay? I've sent it now. Just send the size once when you want to buy, we'll see, we can arrange something in 1860 as well. Okay?",
      "text_native": "बाकी आप बताना रिक्वायरमेंट जब आए ना, तो मैं आपको नंबर तो पहले भी करा था। ठीक है? अभी डाल दिया। अब एक बारी साइज़ डाल देना जब खरीदने को, देख लेंगे अठारह सौ साठ में भी करा देंगे कुछ। ठीक है?"
    },
    {
      "ucid": "21112178886610611",
      "idx": 73,
      "speaker": "customer",
      "start_s": 133.2,
      "end_s": 133.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 74,
      "speaker": "agent",
      "start_s": 133.8,
      "end_s": 134.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 75,
      "speaker": "customer",
      "start_s": 134.6,
      "end_s": 135.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178886610611",
      "idx": 76,
      "speaker": "agent",
      "start_s": 135.4,
      "end_s": 135.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178886610611",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self, company, and used the customer's name, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178886610611",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly into asking about the customer's requirement."
    },
    {
      "ucid": "21112178886610611",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only uncovered what the customer manufactures (trolleys) and the end application, missing questions on volume, current suppliers, and payment terms."
    },
    {
      "ucid": "21112178886610611",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "With FOR and loading, it will be 62, delivery will be done in one rupee.",
      "comment": "Agent pitched a delivered price and stock availability in direct response to customer questions about cost and sizes."
    },
    {
      "ucid": "21112178886610611",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent captured thickness, width, and location but failed to ask for the required grade or quantity, which are essential for a quote."
    },
    {
      "ucid": "21112178886610611",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague 'let me know when the requirement comes up' instead of a committed next step like sending a quote or scheduling a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}