{
  "ucid": "21112178886600091",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:43:20",
  "end_time": "2026-09-08 16:44:18",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5d92add8d8740afbe3c6f92043ce087e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 574,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886600091__DIA5d92add8d8740afbe3c6f92043ce087e.mp3",
  "audio_bytes": 86400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.8,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Yes?   (हांजी?)\n[4s] AGENT: Oh, yes sir, good evening. This is Kartik speaking from JSW One.   (ओह, हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[8s] AGENT: Uh, sir, what is the requirement for steel at N-Co Autocomp?   (अह, सर ये N-Co Autocomp में steel की क्या requirement रहता है आपको?)\n[12s] CUSTOMER: What is the requirement?   (क्या रहता है?)\n[13s] AGENT: Sir steel, as in HR etc. requirement...   (सर steel, as in HR वगेरा का requirement...)\n[14s] CUSTOMER: Yes, steel requirement... we get it from the mill, it comes from the mill.   (हां, steel requirement... हम लोग मिल से लाते हैं, मिल से आते हैं।)\n[18s] AGENT: Yes.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "muffled: The agent's voice is somewhat muffled and distant, making some words difficult to discern with certainty.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start the call by asking for permission to speak; jumping straight to questions can cause the customer to shut down the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at an auto components company, skipping the opening permissions and hook. The customer stated they already procure directly from the mill, which the agent acknowledged without a counter-proposal. The call then ended abruptly with no qualification or next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly into a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked a vague question about requirements but did not ask any of the six specified discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if a current requirement exists or capture any specific details.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start the call by asking for permission to speak; jumping straight to questions can cause the customer to shut down the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"we get it from the mill, it comes from the mill.\", \"response\": \"Yes.\"}], \"call_summary\": \"The agent called a contact at an auto components company, skipping the opening permissions and hook. The customer stated they already procure directly from the mill, which the agent acknowledged without a counter-proposal. The call then ended abruptly with no qualification or next steps.\"}",
  "error": null,
  "latency_ms": 36250,
  "input_tokens": 2822,
  "output_tokens": 689,
  "created_at": "2026-09-25 11:18:27",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.658,
  "agent_talk_sec": 9.6,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 43.4,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 212.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 34,
  "words_customer": 23,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886600091",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 2.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 3.6,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 7.0,
      "text_en": "Oh, yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "ओह, हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886600091",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.8,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178886600091",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 11.8,
      "text_en": "Uh, sir, what is the requirement for steel at N-Co Autocomp?",
      "text_native": "अह, सर ये N-Co Autocomp में steel की क्या requirement रहता है आपको?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.6,
      "text_en": "What is the requirement?",
      "text_native": "क्या रहता है?"
    },
    {
      "ucid": "21112178886600091",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.4,
      "text_en": "Sir steel, as in HR etc. requirement...",
      "text_native": "सर steel, as in HR वगेरा का requirement..."
    },
    {
      "ucid": "21112178886600091",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 17.3,
      "text_en": "Yes, steel requirement... we get it from the mill, it comes from the mill.",
      "text_native": "हां, steel requirement... हम लोग मिल से लाते हैं, मिल से आते हैं।"
    },
    {
      "ucid": "21112178886600091",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 17.8,
      "text_en": "Yes.",
      "text_native": "Yes."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886600091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW One but did not ask for permission to speak."
    },
    {
      "ucid": "21112178886600091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly into a discovery question."
    },
    {
      "ucid": "21112178886600091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked a vague question about requirements but did not ask any of the six specified discovery questions."
    },
    {
      "ucid": "21112178886600091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs were pitched."
    },
    {
      "ucid": "21112178886600091",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if a current requirement exists or capture any specific details."
    },
    {
      "ucid": "21112178886600091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886600091",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "we get it from the mill, it comes from the mill.",
      "response": "Yes."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}