{
  "ucid": "21112178886511641",
  "call_date": "2026-09-08",
  "start_time": "1899-12-30 16:28:36",
  "end_time": "1899-12-30 16:29:05",
  "duration_sec": 29,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe4fbeb9cca8ed11d7d4284fbf56fb304.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 95,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886511641__DIAe4fbeb9cca8ed11d7d4284fbf56fb304.mp3",
  "audio_bytes": 47520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 15.84,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] CUSTOMER: Yes?   (हां जी?)\n[2s] AGENT: Uh yes sir, good evening. This is Karthikeya speaking from JSW One.   (अह हां जी सर, good evening. कार्तिकेय बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Sir, I don't have any requirement. Thank you.   (सर, नहीं requirement है कोई। Thank you.)\n[7s] AGENT: Okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately states 'no requirement', acknowledge and attempt one quick question to qualify them for the future, such as 'Understood sir, just for our records, what products do you manufacture?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer immediately interrupted to state they had no requirement and effectively ended the call. The agent was unable to proceed with discovery or the pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh yes sir, good evening. This is Karthikeya speaking from JSW One.\", \"comment\": \"The agent successfully delivered the greeting and introduction before the customer interrupted.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer immediately stated they had no requirement, preventing the agent from delivering a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if a requirement existed; the customer preemptively stated they had none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"The call ended abruptly with no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately states 'no requirement', acknowledge and attempt one quick question to qualify them for the future, such as 'Understood sir, just for our records, what products do you manufacture?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer immediately interrupted to state they had no requirement and effectively ended the call. The agent was unable to proceed with discovery or the pitch.\"}",
  "error": null,
  "latency_ms": 27764,
  "input_tokens": 2653,
  "output_tokens": 660,
  "created_at": "2026-09-25 10:49:40",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "med",
  "pos": 8,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.548,
  "agent_talk_sec": 3.4,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 22.8,
  "longest_monologue_sec": 2.8,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 14,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886511641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.09,
      "end_s": 0.59,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178886511641",
      "idx": 1,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178886511641",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 4.54,
      "text_en": "Uh yes sir, good evening. This is Karthikeya speaking from JSW One.",
      "text_native": "अह हां जी सर, good evening. कार्तिकेय बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886511641",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.14,
      "end_s": 7.0,
      "text_en": "Sir, I don't have any requirement. Thank you.",
      "text_native": "सर, नहीं requirement है कोई। Thank you."
    },
    {
      "ucid": "21112178886511641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 7.88,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886511641",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, good evening. This is Karthikeya speaking from JSW One.",
      "comment": "The agent successfully delivered the greeting and introduction before the customer interrupted."
    },
    {
      "ucid": "21112178886511641",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer immediately stated they had no requirement, preventing the agent from delivering a hook."
    },
    {
      "ucid": "21112178886511641",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178886511641",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to pitch any USPs."
    },
    {
      "ucid": "21112178886511641",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if a requirement existed; the customer preemptively stated they had none."
    },
    {
      "ucid": "21112178886511641",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir.",
      "comment": "The call ended abruptly with no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}