{
  "ucid": "21112178886490351",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 16:25:03",
  "end_time": "2026-09-08 16:26:19",
  "duration_sec": 76,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdc7f7652fd33a2abb7d7e71118b8e657.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 579,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178886490351__DIAdc7f7652fd33a2abb7d7e71118b8e657.mp3",
  "audio_bytes": 182304,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 60.768,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[4s] AGENT: Hello?   (हेलो?)\n[5s] CUSTOMER: Yes?   (हां?)\n[6s] AGENT: Uh sir good evening. This is Kartik, I was calling from JSW One.   (अ सर गुड इवनिंग। कार्तिक है, बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes.   (हांजी।)\n[9s] AGENT: Sir, do you have any requirement for steel right now?   (सर अभी कुछ स्टील में रिक्वायरमेंट है आपका?)\n[11s] CUSTOMER: Not right now. What is the rate, by the way?   (अभी तो कुछ नहीं है। रेट क्या चल रहा है वैसे?)\n[12s] AGENT: For HR?   (HR का?)\n[13s] CUSTOMER: For HR.   (HR का।)\n[14s] AGENT: The current rate for HR is 61.   (HR का अभी रेट है 61.)\n[16s] CUSTOMER: 61.\n[16s] CUSTOMER: Are you telling the rate for a coil or for cut pieces?   (Coil का रेट बता रहे हो या कटवा के बता रहे हो?)\n[18s] AGENT: Yes sir?   (हांजी सर?)\n[19s] AGENT: For coil, for coil.   (Coil का, coil का।)\n[20s] CUSTOMER: For coil.   (Coil का।)\n[21s] AGENT: Yes, for cut pieces it will be 300 more.   (हां, कटवा के 300 ऊपर होगा।)\n[22s] CUSTOMER: 300 more for cut pieces. That extra will be applied?   (कटवा के 300 ऊपर। Extra लगेगा वही?)\n[24s] AGENT: Yes, extra will be applied.   (हां, extra लगेगा।)\n[25s] CUSTOMER: Okay, okay. If there's anything, I will do it. What is your name?   (ठीक है, ठीक है। कुछ होगा मैं करता हूं। क्या नाम है आपका?)\n[28s] AGENT: My name is Kartik, sir.   (मेरा नाम कार्तिक है सर।)\n[29s] CUSTOMER: Kartik ji, okay. I'll save your number.   (कार्तिक जी, ठीक है। सेव कर लेता हूं आपका नंबर।)\n[32s] AGENT: Okay, okay. No, I'll send a WhatsApp, save that number.   (ठीक है, ठीक है। नहीं, मैं ना WhatsApp डाल देता हूं, वो नंबर सेव कर लेना।)\n[35s] CUSTOMER: Oh, okay, send it.   (अच्छा, ठीक है, डाल दीजिए।)\n[36s] AGENT: Okay? Yes, that will be my personal number.   (ठीक है? हां, वो पर्सनल नंबर होगा मेरा।)\n[37s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[38s] AGENT: Okay, I have sent it, let me know if you need anything.   (चलो डाल दिया मैंने, बताना कुछ है तो।)\n[40s] CUSTOMER: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: There is some minor line noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer asks for price immediately, answer briefly but then pivot back to discovery questions to understand their needs before you lose control of the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and asked about current requirements. The customer said they had none but inquired about the price for HR coil. The agent provided the rate for coil and cut pieces. The customer ended the call by saying they would be in touch, and the agent agreed to send their contact details via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a price or availability hook; the customer had to ask for the price.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"No, I'll send a WhatsApp, save that number.\", \"comment\": \"Agent established a clear next step by committing to send a WhatsApp message with contact details.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for price immediately, answer briefly but then pivot back to discovery questions to understand their needs before you lose control of the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay, okay. If there's anything, I will do it.\", \"response\": \"Okay, okay. No, I'll send a WhatsApp, save that number.\"}], \"call_summary\": \"The agent opened the call and asked about current requirements. The customer said they had none but inquired about the price for HR coil. The agent provided the rate for coil and cut pieces. The customer ended the call by saying they would be in touch, and the agent agreed to send their contact details via WhatsApp.\"}",
  "error": null,
  "latency_ms": 29742,
  "input_tokens": 3270,
  "output_tokens": 764,
  "created_at": "2026-09-25 11:18:34",
  "sentiment": "positive",
  "sentiment_score": 0.782,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 0,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.543,
  "agent_talk_sec": 17.2,
  "customer_talk_sec": 14.5,
  "dead_air_sec": 44.3,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 307.0,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 5,
  "words_agent": 88,
  "words_customer": 68,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178886490351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.38,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 4.06,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.16,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 7.88,
      "text_en": "Uh sir good evening. This is Kartik, I was calling from JSW One.",
      "text_native": "अ सर गुड इवनिंग। कार्तिक है, बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.14,
      "end_s": 8.56,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.54,
      "text_en": "Sir, do you have any requirement for steel right now?",
      "text_native": "सर अभी कुछ स्टील में रिक्वायरमेंट है आपका?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 12.08,
      "text_en": "Not right now. What is the rate, by the way?",
      "text_native": "अभी तो कुछ नहीं है। रेट क्या चल रहा है वैसे?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.16,
      "end_s": 12.58,
      "text_en": "For HR?",
      "text_native": "HR का?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.46,
      "text_en": "For HR.",
      "text_native": "HR का।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.74,
      "end_s": 15.28,
      "text_en": "The current rate for HR is 61.",
      "text_native": "HR का अभी रेट है 61."
    },
    {
      "ucid": "21112178886490351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.62,
      "end_s": 16.06,
      "text_en": "61.",
      "text_native": "61."
    },
    {
      "ucid": "21112178886490351",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.24,
      "end_s": 18.08,
      "text_en": "Are you telling the rate for a coil or for cut pieces?",
      "text_native": "Coil का रेट बता रहे हो या कटवा के बता रहे हो?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 18.76,
      "text_en": "Yes sir?",
      "text_native": "हांजी सर?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.04,
      "end_s": 19.88,
      "text_en": "For coil, for coil.",
      "text_native": "Coil का, coil का।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 14,
      "speaker": "customer",
      "start_s": 20.14,
      "end_s": 20.58,
      "text_en": "For coil.",
      "text_native": "Coil का।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 15,
      "speaker": "agent",
      "start_s": 20.82,
      "end_s": 22.18,
      "text_en": "Yes, for cut pieces it will be 300 more.",
      "text_native": "हां, कटवा के 300 ऊपर होगा।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 16,
      "speaker": "customer",
      "start_s": 22.34,
      "end_s": 23.88,
      "text_en": "300 more for cut pieces. That extra will be applied?",
      "text_native": "कटवा के 300 ऊपर। Extra लगेगा वही?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 17,
      "speaker": "agent",
      "start_s": 24.14,
      "end_s": 24.94,
      "text_en": "Yes, extra will be applied.",
      "text_native": "हां, extra लगेगा।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 18,
      "speaker": "customer",
      "start_s": 25.14,
      "end_s": 28.0,
      "text_en": "Okay, okay. If there's anything, I will do it. What is your name?",
      "text_native": "ठीक है, ठीक है। कुछ होगा मैं करता हूं। क्या नाम है आपका?"
    },
    {
      "ucid": "21112178886490351",
      "idx": 19,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 29.28,
      "text_en": "My name is Kartik, sir.",
      "text_native": "मेरा नाम कार्तिक है सर।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 20,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 31.38,
      "text_en": "Kartik ji, okay. I'll save your number.",
      "text_native": "कार्तिक जी, ठीक है। सेव कर लेता हूं आपका नंबर।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 21,
      "speaker": "agent",
      "start_s": 31.52,
      "end_s": 34.38,
      "text_en": "Okay, okay. No, I'll send a WhatsApp, save that number.",
      "text_native": "ठीक है, ठीक है। नहीं, मैं ना WhatsApp डाल देता हूं, वो नंबर सेव कर लेना।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 22,
      "speaker": "customer",
      "start_s": 34.54,
      "end_s": 35.44,
      "text_en": "Oh, okay, send it.",
      "text_native": "अच्छा, ठीक है, डाल दीजिए।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 23,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.08,
      "text_en": "Okay? Yes, that will be my personal number.",
      "text_native": "ठीक है? हां, वो पर्सनल नंबर होगा मेरा।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 24,
      "speaker": "customer",
      "start_s": 37.24,
      "end_s": 37.88,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 25,
      "speaker": "agent",
      "start_s": 38.34,
      "end_s": 39.88,
      "text_en": "Okay, I have sent it, let me know if you need anything.",
      "text_native": "चलो डाल दिया मैंने, बताना कुछ है तो।"
    },
    {
      "ucid": "21112178886490351",
      "idx": 26,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.64,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178886490351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly to a requirement question."
    },
    {
      "ucid": "21112178886490351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a price or availability hook; the customer had to ask for the price."
    },
    {
      "ucid": "21112178886490351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178886490351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178886490351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel right now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178886490351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "No, I'll send a WhatsApp, save that number.",
      "comment": "Agent established a clear next step by committing to send a WhatsApp message with contact details."
    }
  ],
  "objections": [
    {
      "ucid": "21112178886490351",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, okay. If there's anything, I will do it.",
      "response": "Okay, okay. No, I'll send a WhatsApp, save that number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}