Call 21112178886480931 2026-09-08 · sudeeps · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | English | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Just wanted to understand is there any live requirement in steel now?
Summary
The agent contacted a registered lead and immediately asked for a live requirement. The customer stated they have no current need but may have one in November. The agent thanked the customer and ended the call without performing any discovery or setting a firm callback.
Coaching
You missed the opportunity to build a relationship by skipping the hook and discovery. Always try to learn about the customer's business before asking if they have an immediate requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel. The agent identified themself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to understand is there any live requirement in steel now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Thank you so much. Although the agent asked for a callback timeline, they did not commit to a specific next step and ended the call abruptly after the customer said 'November'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.819 heavy | 19.5s | 4.3s | 32.2s | 7.2s | 258.5 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.3s
Hi, if you record your name and reason for calling, I'll see if this person is available.
customer
7.5s
Hello?
agent
8.5s
Hello, uh, Joshi ma'am from Chemistry Core Industries?
customer
12.0s
Yes.
agent
12.8s
Yeah, a very good afternoon, ma'am. Sudeep here from JSW One MSM Jindal Steel.
customer
16.8s
Yes.
agent
17.3s
Actually, uh, your company was registered on our portal, ma'am, for the Solapur location and this was in reference with the steel procurement. Just wanted to understand is there any live requirement in steel now?
customer
24.8s
No, currently not. Yes.
agent
26.8s
Okay. When probably uh we can get the inquiry, ma'am, so that I can put a follow-up call for that?
customer
31.5s
November.
agent
32.8s
November?
customer
33.5s
Yes.
agent
34.2s
Okay. Thank you so much.
customer
36.0s
Okay.